Pros: Extremely efficient, professional, and friendly group of sharply dressed young men running the show at this office. A+ on all levels. Vehicle rental was handled very competently, free upgrade made when regular size pickup was not available, etc.
Jun 21 2017
Pros: They instructed us to proceed to any Firestone Tire Center to address a leaking tire. Discovered the tire had a nail and was not repairable. A new tire was put on and we were back on the road. Firestone Tire Center took care of everything with no hassle or charges.
Cons: They would not pick up at the airport even though they state free pickup. Enterprise office that handled the booking was close to the airport but we had to walk to a hotel across a dangerous four lane highway (with luggage in tow) to meet up with the pickup driver. We are in our 70's....It was not an easy task.
Oct 20 2016
Pros: Personnel in 2 locations were wonderful with their advice. When we believed that we left something in the car at the airport, one employee went way out of his way to help us try and track it down. While we didn't find it, he was wonderful to help as much as he did.
Cons: Booked the car, got to Hertz rental at the Truckee airport and the guys said they were out of cars because of the airshow. I asked them if they planned ahead and brought in more cars knowing the airshow was happening, they replied no. Idiots. They said they would call me that afternoon or the next morning when they got some more cars. The next morning I called and left messages and never heard from them at all for the three days I was there. I ended up walking and taking the bus instead. What a bunch of slacker idiots they have working there!!!
Sep 7 2017
Cons: Hertz didn't have my car and didn't seem to care. This led to having to take a $300 Lyft ride. Will never rent from Hertz again.
5 travelers who rented a car in Truckee gave the car agency they used an average rating of 6.3