Cons: I had chosen Reno airport as my pickup location. However, upon arriving, I come to find out that the pickup location is 8 miles away!!! AND CLOSED!!! We were delayed on our departure flight, and missed our connection... I talked to a Budget agent at the airport, and they were willing to rent me a car... for almost double the price!!! I went to a competitor at the airport, and was able to rent a car for the price I found online.
Pros: Extremely efficient, professional, and friendly group of sharply dressed young men running the show at this office. A+ on all levels. Vehicle rental was handled very competently, free upgrade made when regular size pickup was not available, etc.
Cons: Booked the car, got to Hertz rental at the Truckee airport and the guys said they were out of cars because of the airshow. I asked them if they planned ahead and brought in more cars knowing the airshow was happening, they replied no. Idiots. They said they would call me that afternoon or the next morning when they got some more cars. The next morning I called and left messages and never heard from them at all for the three days I was there. I ended up walking and taking the bus instead. What a bunch of slacker idiots they have working there!!!