Pros: When I rent a car through Kayak, please be clear about WHERE the car is rented from. I get to the airport rental facility and find out that my reservation is for a different facility an hour away! Of course, to rent from the closer facility means MORE MONEY! This was the second time that mix up occurred.
Feb 18 2017
Great team in Springfield, VA
Pros: Love these guys! Friendly, professional, and super efficient. I don't even bother comparing anymore when looking online; I know I'll be well taken care of here!
Cons: None whatsoever..this team (and this company) really has it together!
Mar 3 2017
Great team in Springfield VA
Pros: Nice people who have their act together here. Always a pleasure.
Mar 7 2017
Always a pleasure!
Pros: Great team super efficient and knowledgeable. Great service.
Apr 15 2017
Fast attentive service
Pros: This has become my preferred off airport location to rent. Service has always been quick and the employees are always attentive to customers coming in, who has been helped and who is waiting. Have received a ride home without complaint. Folks get upset when their model isn't available or walk ins are turned away but this is the business. Make a reservation and you're in good hands.
Cons: No 12v power output.
No option for choice even though I saw more than 5 different SUV's!!!
Staff was very strict about the which car I can take in my category, it was the middle of the week and when I called they said that there are a few mid size SUV but when I got there they said: you're getting the Mazda CX-5 period! This car has no 12V socket for a phone charger and the BT speaker quality is awful!
I don't understand why I couldn't pick another car in the same category or at least change cars once it's possible.
My next review is on Yelp and google.
I'll go with a more flexible company next time...