Recent Reviews
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2.0
Pros: Nothing
Cons: Idiot counter help. "Full-Size" car was far to small to either I or my wife to rive Ended up driving our own car 1200 miles
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10.0
Great group of people
Pros: The location in Springfield is run by a great group of people. I messed up my reservation and booked it to begin a day later than I needed, they were quickly able to get me a car, on the date I actually needed it despite my error. They did all of this while, short staffed dealing with multiple issues! And they all kept smiling. I will rent only from this branch when I come in town next time!
Cons: NOTHING!
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7.6
Generally satisfactory...
Pros: Everything went ok except for the fuel problem...
Cons: The off-airport site placed me in a car quickly, but the fuel tank was on 1/4, which meant I had to stop at a gas station en route to my meeting, and had to guess how much fuel to put in to get back to 1/4 by the end of my trip. I happened to guess well, otherwise I would have had to stop twice for fuel for a day trip.
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10.0
Fast attentive service
Pros: This has become my preferred off airport location to rent. Service has always been quick and the employees are always attentive to customers coming in, who has been helped and who is waiting. Have received a ride home without complaint. Folks get upset when their model isn't available or walk ins are turned away but this is the business. Make a reservation and you're in good hands.
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10.0
Always a pleasure!
Pros: Great team super efficient and knowledgeable. Great service.
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10.0
Great team in Springfield VA
Pros: Nice people who have their act together here. Always a pleasure.
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10.0
Great team in Springfield, VA
Pros: Love these guys! Friendly, professional, and super efficient. I don't even bother comparing anymore when looking online; I know I'll be well taken care of here!
Cons: None whatsoever..this team (and this company) really has it together!
review from
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6.0
Be clear.
Pros: When I rent a car through Kayak, please be clear about WHERE the car is rented from. I get to the airport rental facility and find out that my reservation is for a different facility an hour away! Of course, to rent from the closer facility means MORE MONEY! This was the second time that mix up occurred.
review from
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10.0
Incredible Customer Service
Pros: I was able to pick up my reservation after COB on a Friday afternoon. They were great. The manager John is exceptional.
review from
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10.0
Great group of people
Pros: The location in Springfield is run by a great group of people. I messed up my reservation and booked it to begin a day later than I needed, they were quickly able to get me a car, on the date I actually needed it despite my error. They did all of this while, short staffed dealing with multiple issues! And they all kept smiling. I will rent only from this branch when I come in town next time!
Cons: NOTHING!
review from
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10.0
Fast attentive service
Pros: This has become my preferred off airport location to rent. Service has always been quick and the employees are always attentive to customers coming in, who has been helped and who is waiting. Have received a ride home without complaint. Folks get upset when their model isn't available or walk ins are turned away but this is the business. Make a reservation and you're in good hands.
review from
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10.0
Always a pleasure!
Pros: Great team super efficient and knowledgeable. Great service.
review from
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10.0
Great team in Springfield VA
Pros: Nice people who have their act together here. Always a pleasure.
review from
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10.0
Great team in Springfield, VA
Pros: Love these guys! Friendly, professional, and super efficient. I don't even bother comparing anymore when looking online; I know I'll be well taken care of here!
Cons: None whatsoever..this team (and this company) really has it together!
review from
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10.0
Incredible Customer Service
Pros: I was able to pick up my reservation after COB on a Friday afternoon. They were great. The manager John is exceptional.
review from
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2.0
Pros: Nothing
Cons: Idiot counter help. "Full-Size" car was far to small to either I or my wife to rive Ended up driving our own car 1200 miles
review from
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6.0
Be clear.
Pros: When I rent a car through Kayak, please be clear about WHERE the car is rented from. I get to the airport rental facility and find out that my reservation is for a different facility an hour away! Of course, to rent from the closer facility means MORE MONEY! This was the second time that mix up occurred.
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