Pros: Rental price was very low for a one-way reservation.
Cons: Pickup took over 30 minutes. Car wasn't ready / available, even though I came at the time stated in reservation.
Feb 3 2016
Great staff, great car...location dicey
Pros: Brand-new car in excellent condition; friendly, helpful staff.
Cons: The location is dicey. My cab driver who dropped me off asked me twice if I was sure I had the right location and didn't want to let me out of the car! There is no sign and it looked like I was being dropped off at an abandoned garage.
Jun 13 2016
Cons: Off site counter closed 5 minutes before flight landed. Hertz charges $300 more for airport counter pickup.
Aug 18 2016
Pros: It went smoothly
Cons: I couldn't keep my personal car there on site because they close the gates.
Oct 27 2016
Cons: There were a LOT of fees added on after the fact. I was quoted $173 on Kayak but the rental ended up being over $270.
Nov 30 2016
Pros: Reasonable prices.
Cons: The location is very unusual and somewhat difficult to find.
Jan 5 2017
I WAS CHARGED FOR AN ADDITIONAL DAY
Pros: The customer service reps at both locations, South Windham, CT and Sullivant Ave in Columbus, OH, were extremely helpful and courteous. The car was clean and got me to where I needed to go.
Cons: I do not appreciate the fact that I was charged an additional day of rental. This is an error. I will be calling your corporate hq to have the erroneous charges removed from my account.
Oct 24 2015
Bait and Switch
Pros: The car was comfortable. The agent at the Airport Hertz was fine.
Cons: The windshield wipers were old and did not work well.
We paid an additional $100 over the contract since we picked the car up at the airport.
Cons: Worst service ever will never use again they call you back at last minute tell me they have nothing to offer other then small car well 3 kids and a wife dont work in a match box car had to book with another company
Apr 25 2017
Cons: I didn't use pick up or drop off
Mar 17 2017
My reservation got cancelled by enterprsie
Cons: I reserved a car on Friday March 10th for Saturday March 11th. As I was leaving the home they called me and told me they have no available cars. Thus, I both missed my trip (which means missing my spring break) and the insurance cost which I had paid to Kayak
Cons: 1. Too much upselling and attempting to make what you've already booked online at a certain price appear as a discount by saying that the vehicle you requested is actually more but that they've chosen to give you a deal. To be honest, a bit disappointing and mildly insulting. Also, there was a great effort to downplay the value / benefit of the third parties (kayak) insurance package over that offered by the company itself. Having stated that I had already purchased full coverage I was still sort of brow beaten into purchasing their package.
In the end I regret not having just said no thank you to anything extra. Upon reflection I probably should have just cancelled my booking altogether when it became apparent that it was deviating from what I'd already booked. I paid way too much for my experience.
Cons: Car had strong smell of cigarettes. Car had no full tank, but unfortunately had no time to report it. When I returned the car staff tried to charge me extra money because tank was not full. Luckily I had with me the receipt from gas station...
Mar 24 2016
Friendly Service From Start to Finish
Pros: Both sides of the trip, the service was top notch. Friendly when I signed up, and amazing when I arrived at 9:58, for a 10pm return, that I was going to get dinged. I didn't, and I was allowed to fill up the tank. Amazing customer service from start to finish.