Pros: I loved everything about our rental except that the previous renter may have been a smoker that the interior smelled of cigarettes. When I vacuumed the car before returning, I even found a marlboro. Other than that, the car ran perfectly for our trip to Tahoe and saved so much gas that we didn't have to pump once except to refill for the return to Avis. There were absolutely no problems and would rent from here again.
Cons: The cigarette smell of the interior.
May 15 2017
Pros: how the car was ready when I got there fast and good service
Cons: unfortunately I was 20 minutes late for my drop off on a Saturday which most locations close at noon and are closed on sundays.. which is strange seeing how a lot of people rent cars on weekends. So I drove 2 hrs to SAN Francisco to drop it off at the airport and was charged an extra $300. Enjoyed working with Hertz but not happy about that. Also drove to a closer location before going to SAN Francisco but when we got there it was no longer a Hertz.
Dec 16 2016
Pros: Like the service
Jan 11 2018
Cons: They refused to honor the deal that I booked through kayak. I was told that they have no control over what the website posts. I will not go back there. They’ve lost my business.
Jan 28 2018
Cons: This was the absolute worst experience I have ever had. Hertz called twice during the week just to confirm if I still needed the car?? Yes of course I did. I paid. Then they. Called and said they would have my car ready for me at noon. I showed up at noon and they were closed. Hertz did not care or do my thing to help me. Went to budget for the same price but far better experience. Will not use kayak or hertz again