Reviews for Budget in Washington
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Feb 22 2018
Cons: Would you please arrange for someone to contact me about the disgraceful experience I had with a Budget car rental this week. When my holiday plans recently changed, I called to adjust the pickup location (within the same city). A customer service person completed the request but did not advise me that the cost of the rental would DOUBLE. I only discovered this when I received an email receipt. I called to cancel that entire booking. I rebooked. I was advised that if I wasn’t sure how long I needed the car, I could make a booking and EASILY call to extend the booking at any time. When collecting the car, the attendant at the desk insisted that we change the name of the reservation to the name of the credit card used. We did so. When I called to extend the rental by a day, I was advised that the car was expected in California. All our documentation showed that we had correctly booked to return the car to Washington DC. The customer service person was unable to provide any documentation to confirm the change to our booking. We could not be connected to customer service. We had to hang up and call back. We were determined to get a receipt for the extended booking, given the difficulty we had already had with Budget. I called to extend the booking again. And was advised that the change in name of the booking (which Budget insisted we do) had complicated the booking which was not easily found. When I returned the car in Washington DC, the attendant was not able to complete the booking or provide a receipt. I do not accept that this is because the car was collected in Atlanta. Cars are collected and returned to different locations everyday! We should have a receipt when we return a BUDGET car to a BUDGET office. Finally, I asked a customer service agent for advice on how to extend an insurance policy when I extend a car booking. She was incredibly rude and provided no advice. The service was so poor and this experience was so bad that I am determined not to rent a car with budget again. It seems that offices and customer care share the Budget brand, but are not at all connected? I would like a refund that reflects this experience.
Dec 31 2017
Cons: The car needs to be looked at again as it was jerky a bit on the highway. But on to the most pressing issue... The car we rented had plates that expired 2 days before we were to return it, so there was no option to extend the rental even through it was necessary to ensure our safe return with Hertz's property. It would be helpful to NOT allow a car with almost expired plates to be rented, especially because there were several moments during the return trip where we were in standstill traffic because of accidents ahead of us, ultimately affecting and extending our return time to outside of the return window. Trying to be proactive, we attempted to contact customer service to anticipate any concerns with our return. We were told by a Hertz employee in Silver Spring named Chris that our reservation was modified to allow us to return to ANY location in the area, including HIS suggestion that we go to Union Station in Washington, DC. Once we got to Union Station, we learned there was a $200 return fee that was not mentioned to us by Chris over the phone. This fee caught us off guard. To avoid the fee, we had to drive an additional hour to BWI airport to return the car, adding more mileage and more time driving while tired. In light of this experience, I will forego future rentals with Hertz and take my business to other rental companies and make sure that I'm honest to loved ones about this experience.
Nov 7 2017
Money hungry, terrible customer service, extra charges
Cons: Budget office in NYC said it was fine to have my dog, no additional cost. I drop the car off in DC and am told that the small amount of dog hair will require a full DETAIL and I would be charged an extra $50. He said vacuuming is included on ALL rentals at no additional cost, so I asked to please vacuum the car first prior to charging me the extra fee. He told me no, it would require a detail (which is ABSURD), charged the fee, and blew me off. I asked to speak to the manager - he said he was the manager. Called the Budget customer service line - same story. Completely money hungry company with terrible customer service. You shouldn't charge a customer something until you have PROVEN to them that it is necessary. Ridiculous.
Oct 29 2017
WA DC office Staff
Pros: They were open until 4:00 on Saturday.
Cons: The WA DC office staff was not friendly or helpful. "No, we don't have maps since we rent GPS." I asked about tolls and was then told about the tolls and additional charges. I needed to probe to learn how to disable the machine. The attendant was not forthcoming. The man in parking lot she told us to ask for help was even less helpful and gave us wrong directions. The seats were dirty, stained and melted by what appeared to be cigarettes.