Reviews for Budget in Washington
- All reviews 100%
Based on 66 reviews
Oct 10 2016
Cons: The shop closes early on the weekends.
Oct 7 2016
Horrible Customer service
Pros: Car was reasonable price, clean no issues. Some of front desk staff was great.
Cons: Couldn't get someone to help with toll explanation. Car didn't have a fast pass type of device even though front desk said it would. After an hour trying to get ahold of someone they say it's by plate. Took 40 min to get someone to come check car in. Horrible service by some of staff.
Oct 3 2016
Pros: The rental people were nice but it took them an hour to get me my car.
Cons: It took an hour to rent my car from this location. I wasn't in too much of a rush but if I was it would have been a huge issue. Also Kayak sold be bullshit insurance for 19 dollars which I am annoyed about. I had to get extra insurance at Budget
Sep 23 2016
Sep 17 2016
Cons: I went with another rental company bc Budget had a huge line and too few people at the counter. Hertz had no line and plenty of staff.
Sep 9 2016
Car was fine; pickup and dropoff was terrible
Pros: Car was nice, clean, and drove well.
Cons: The car I reserved wasn't there, which caused the entire process to take an hour. It also took an hour just to hand in my return slip at the office.
Sep 8 2016
Sep 2 2016
Cons: The car windshield was so dirty on the inside it was difficult to see out of and there was trash under the seat. Customer service was lackluster at best.
Aug 21 2016
Car we not clean or modern
Cons: Car was NOT clean, smelled like cigarette and had crumbs in back seat. Also did not have a tollpass or bluetooth.
Aug 10 2016
Great service with room for improvement
Pros: Good cars for rental and helpful associates (one tried to ensure my rate didn't go higher due to the fact that I went to a different pickup location).
Cons: Facility appeared short-staffed giving an impression of customer delay.
Aug 8 2016
Cons: They over charge me
Jul 26 2016
Old car with technical problems
Cons: The car was too old, the bodywork was In a bad condition and a warning light came off on the dashboard. I had to go to the airport to have the car replaced.
Jul 5 2016
Pros: We had a Ford Escape, it was a great car and worked very well for the short weekend. The price was good for airport pickup, which is always expensive with tacked on taxes.
Cons: Budget was short on cars and we had to wait 30 minutes to get the car. Also, short on people during busy weekend, and we had to wait longer to figure out how to get the Emergency Light off! It would have been ideal to keep the owner's manual in the car. On the other hand, the check out process was very easy and efficient.
Jun 28 2016
Cons: Missing ez pass Dirty car Tire pressure issues Slow pick-up process
Jun 27 2016
I thought I had an airport pick up reservation
Pros: I reserved a car at what I thought was the airport and when I arrived I found out it was at another location. So the rate was higher and I was also charged a loss damage waiver that was almost as much as the car?!?
Jun 13 2016
I waited 45 minutes to pick up car
Cons: On a Wednesday evening there was a big line to pick up my car, I waited 45 minutes before I drove off the lot. They where completely understaffed for the rush, and no one stepped in to help out. When I dropped the car off, I was getting my son out of the car seat, and the person was pushing on me the receipt. The only person
Jun 11 2016
good and poor
Pros: The budget people at our hotel were amazing, they allowed to return the car 1 day early and we did not have to hassle with the airport lot especially being they didn't open until 7 am and our flight took off at 7:15 am.
Cons: When we got to airport we went to rental agent at airport to find our we had to go to union station to pick-up car. We got a rate of $220 for week on internet and to get one from the airport she wanted $599 so we got an uber and went downtown and saved $400. The agent didn't offer any discounts or price matching.
Jun 7 2016
Pros: Absolutely nothong!!
Cons: Worst and nasty customer services from bottom to top. Terrible Manager by the name of Sarah at your DCA airport location. Her attitude smells nasty, the least is to listen to your customers concerns but just brush up as if am her servant wasn't call for and you had a front desk helper called Deborah trying to fix things. After you guys charged my credit card for $233 instead of the $123 you gave me confirmation for. Never in my lifetime will i go closer to Budget, and i will make it a campaign to tell everyone i know. Including my 70K followers on Facebook. It's my new mission, your customer at your cooperation kept giving different solutions, i spent 4 hours on the phone for reservation i made 1 week prior to travelling.
Apr 27 2016
The rental place was very far
Pros: The person that took car of us was very nice
Cons: Yhe rental place was far and was not acsessable by public trasportation
Apr 27 2016
Best rental place in the country
Pros: I have been to hundreds of rental places. This is by far the best I have ever been to.
Cons: I don't like having to rent cars all the time but it actually saves money in the long run
Apr 24 2016
Pros: Price was reasonable
Cons: Depend on location certain rules applied. In up with no car did not know budget did credit check until I went to pay for the rental.
Mar 27 2016
Good experience - M Street NW
Pros: Efficient and friendly staff. Extremely convenient compared to airport locations - car was mere feet outside the lobby door and yards from the street. We were an hour late for our scheduled pickup - felt bad, but no mention or hint of displeasure from staff. And, for the uninitiated, Washington is easier to drive in than it seems like it ought to be.
Cons: Had a bit of trouble finding the location, but that probably just reflects my own unfamiliarity with Washington.
Jan 21 2016
Cons: Car was not available. If you are going to allow customers to book a car, you need to be able to provide a car.
Jan 6 2016
Pros: The car was fine. I had no complaints
Cons: When I returned the car I told them it needed a good vacuuming since my son's dog was in the car and he sheds. The attendant told me that dogs were not allowed and they would charge me $200+ for cleaning. No one had told me dogs were not allowed and nothing in their contract states that. It does state that a reasonable charge would be applied for clean up if necessary. The only additional cleaning needed would be minor. I'm aware of that since I brought the car to a car wash when I arrived at my destination on Dec 21st. The total cost including a generous tip was under $20. Budget has charged me over $300 which is totally unreasonable. There were no stain or anything extraordinary required.
Dec 28 2015
Pros: Let us change the return location with no extra charge.
Cons: Asked for a Ford Focus but got a NIssan Altima
Dec 26 2015
Good, but not great
Pros: Good car in good condition. Return was easy, fast, and hassle-free. I liked that I could quickly and easily walk on the covered route from the terminal to the rental car center without taking their stupid shuttle bus.
Cons: The lady at the Fast Break kiosk was not very friendly, and the staff at the main rental counter seemed to be playing rock-paper-scissors NOT to be the one who did the work of renting us our car.
Nov 28 2015
Pros: Color of car
Cons: Smoke was a problem as far as steel. Service was slow and we had to wait for the car a bit upon scheduled arrival
Nov 12 2015
Pros: The easiest process I have ever been through and true to my reservation.
Nov 9 2015
Was unable to rent
Cons: I was unable to rent because I had a debit card.
Nov 9 2015
Cons: Waiting 1/2 hour to pick up car.
Oct 18 2015
Cons: Had to wait over 3 hours for a car. They don't know how to hold a reservation.