Reviews for Avis in Washington
- All reviews 100%
May 22 2017
Pros: The service at the Budget Rental Office downtown Wash, D.C. was exceptionally friendly. The car, a brand new Ford Edge was terrific. Want to buy one! One of the best rental car experiences I've had.
Cons: Liked the whole experience a lot.
May 5 2017
Cons: RUDE EMPLOYEES. TREATS CUSTOMERS LIKE CRIMINALS. F WITH BBB. OVERCHARGES CUSTOMERS
May 2 2017
DCA Avis Rental Counter - Comically Poor Service
Cons: Your folks working at the counter at DCA hopefully aren't actually getting paid for that "work". I watched the woman helping me clean her glasses for 10 minutes while she had a conversation with the customer being helped next to me, about how women at the Washington Nationals games no longer wear panties. I quite literally started laughing at how awful, incompetant, lazy, and rude your service was. It by itself ruined my day and ensured Avis will never recieve another dollar from me. Further, in the DCA garage, I was yelled at for being confused as to why the garage floor indicactes one parking spot number, while the small tags that hang above the same spaces indicate another. Obviously its the customer's fault for not realizing that, as was pointed out to me. There was also a huge dead mosquito in the back of my Mazda 6 which was great. Avis - suggest you change your motto to Lazy and Incompetant so people have a better idea of what to expect. Thanks!
Apr 24 2017
Disrupt this market pls
Pros: The car was new and clean. All sales associates were kind and understanding
Cons: Dear god, can someone disrupt this antiquated market of rental car companies? They rented us a car not knowing if there would be enough cars and though the office peeps were very helpful, AVIS company policies have backed them into a corner. We waited for our car for over an hour and watched our rental specialists spend most of that time idle as well. There are no options to switch locations, there is little communication about what is going on, and the documents are still printed slowly on dot matrix printers. Why can't we have an ap for this?