Reviews for Avis in Washington
- All reviews 100%
Sep 6 2016
You get what you pay for
Pros: price, location
Cons: unfriendly staff, confusing procedures
Aug 27 2016
Cons: Reserved car on line with no problem using my debit card. Arrived at Avis, line was very long. Waited in line one hour to reach agent. At end of check-out process she told me my card we declined and she could not rent me a car. I was using my card frequently and it was never declined. She insisted she could not rent me a car because of a "soft credit check" by Equifax. So I went next door to Hertz and gave them my business.
Aug 25 2016
Difficulty returning car at Union Station in DC
Pros: Great car, efficient pickup
Cons: Finding out where to return car/bad phone service. Couldn't get thru to local rental car counter
Jul 20 2016
No cars available
Cons: No cars were available despite making a reservation and arriving on time. I noticed on multiple occasions that this location is understaffed (just one person at the front desk and one person at the car pick up site), and I experienced a 45 minute wait before I was told they could not provide a car. Alamo was less expensive if I took the car back to the airport instead of Union Station, and thankfully they had a vehicle ready.