Pros: The best, friendliest staff I have ever encountered. They were so professional and even gave me a lift to the train station after I dropped off vs me having to call a cab.
May 10 2017
Pros: Pick-up and drop off process efficient and staff were friendly
Cons: Limited hours made it stressful to be back within the window.
May 24 2017
Pros: 37 mpg!
Cons: Pick-up and drop-off were very slow. Pick-up was an exercise in being talked at like an idiot. Car had sap all over the windshield, although was generally fine. Most irritating was that there is a sneaky, very high plate pass fee we didn't know about until a thorough reading of the fine print.
Jun 27 2017
Cons: Tried to cancel and get refund or credit. Kayak kept telling me go to hertz and hertz said if was a kayak thing. Never used car and still got charged. Very disappointed could work out something.
Jul 28 2017
People in this office are generally efficient
Pros: They're pretty efficient. Car was ready on time, paperwork ready, etc. And they drove me home promptly when I dropped off the car.
Cons: Tiny car (Ford Focus) but designed by tall person. Had to use my dining chair cushions on the seat to see over the steering wheel, when I'm about average height, not really short. That's a problem with Ford, but still, I would never consider buying such a car. One reason for renting a smaller car is to see better!
Also, it's a good thing they did not charge for mileage since they were off by nearly 600 miles. I failed to check mileage on the contract, and won't make that mistake again!
Pros: Dealing with everyone at the Norwalk location was outstanding from initial contact to pickup and afterwards. Everyone was friendly and helpful. Was surprised to learn that spouse could drive vehicle at no extra cost as other rental companies. Also that toll charges had no additional fees attached. Will use Enterprise again.
Sep 30 2016
Perfect service and a good clean car
Pros: The car was ready and waiting when we arrived. The staff were super-helpful and friendly. The paperwork was minimal and the explanations were clear. I will happily rent from this Enterprise location again.
Pros: Good ad, good price
They let me know they could not do it fairly promptly but I relied upon the ads in making some last minute plans
Cons: I made a reservation with Budget and they called and told me there were no cars availalble.
Did the same thing with Avis thru Kayak, made a reservation and they called to tell me know no cars were availalbe.
Had to totally change plans and delayed my short trip by a day.