Pick-up location | Westport |
---|---|
Car types | Compact, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Premium, Standard, Standard SUV |
Rental locations | 2 |
Popular agencies | Avis, Budget |
Economy | $65/day |
Compact | $65/day |
Intermediate | $59/day |
Standard | $59/day |
Full-size | $53/day |
Premium | $88/day |
Luxury | $129/day |
Intermediate SUV | $92/day |
Standard SUV | $96/day |
Hertz
4.9
Okay
53 reviewsCleanliness
5.6
Comfort
5.6
Pick-up/Drop-off
4.6
Value for money
5.6
2 locations in Westport
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Reviews
10.0 Excellent
Apr 2021
Pros:
Super easy pick up and drop off, exceptionally clean car.10.0 Excellent
Apr 2021
Pros:
Very nice guys great customer service2.0 Mediocre
Nov 2020
Pros:
Nothing I never rented the car hertz couldn’t let me do so I would like a refund of my moneyCons:
If hertz let me actually rent the car and not charge me2.0 Mediocre
Jun 2020
Pros:
The staff was rude and I had to wait outside because the place was small. They didn’t open the doors till 9:05 with a few people in front of me already waiting. When I got there the sales associate asked my name and drivers license and then immediately tells me he doesn’t have a car to rent me. So I told him I didn’t want to rent a car I reserved a SUV online. So then he looks up my reservation and tells me that he still doesn’t have an SUV to rent to me (the person before me has just dropped off an SUV) so I asked well what about that one he just returned. He said no because I have 13 other customers to rent to who already prepaid online. He didn’t offer me any other option but to walk out. Ruined my entire dayCons:
Everything. For starters don’t allow customers to rent vehicles that aren’t available. Open the store at the right time. Don’t be rude to the customer and maybe look up the reservation before you assume what they are going to be renting. I could go on but that’s a good start.4.0 Okay
May 2020
Cons:
Hertz did not honor rental. They said they had no cars. Int plans were ruined. I had to walk.4.0 Okay
Sep 2019
Pros:
the drop-off was easy at jfk. the car had bluetooth to connect my phone.Cons:
the car was not ready at pick up. i didnt have options. the gas was only half full.Enterprise
8.0
Excellent
13 reviewsCleanliness
8.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
8.0
4 locations in Westport
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Reviews
9.6 Excellent
Feb 2020
Pros:
Staff was very helpful and everything was quick.Cons:
The rental was a bit pricey6.8 Good
Oct 2019
Pros:
Staff was prompt and effectiveCons:
The car wasn't the cleanest, and they didn't try to hide it either10.0 Excellent
Sep 2019
Pros:
Pick-up and drop-off was super easy. I loved the young lady who helped me. She was dressed professionally with an exemplary business manner.9.6 Excellent
Oct 2017
Pros:
Easy to find d Enterprise in Norwalk CTCons:
Price10.0 Excellent
Jan 2017
Pros:
Dealing with everyone at the Norwalk location was outstanding from initial contact to pickup and afterwards. Everyone was friendly and helpful. Was surprised to learn that spouse could drive vehicle at no extra cost as other rental companies. Also that toll charges had no additional fees attached. Will use Enterprise again.10.0 Excellent
Nov 2016
Pros:
helpful, professional staff - clean carBudget
7.6
Good
19 reviewsCleanliness
6.3
Comfort
7.9
Pick-up/Drop-off
8.3
Value for money
7.5
2 locations in Westport
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Reviews
6.4 Good
Oct 2020
Pros:
Pickup and drop off were fine.Cons:
Inside windshield on the passenger side had foot prints on the window and the windows were dirty. A 1/4 full bottle of liquor was found under the drivers seat.4.4 Okay
Dec 2020
Pros:
The location that Kayak provided with pinpoint was inaccurate. I finally found the place after asking local police officer. The car was dirty and beat up. It was very expensive for the quality. Finally, they charged me $15 gas charge without explanation. When I asked the desk, they said they automatically do this unless I show a gas receipt. The tank showed full but didn't have a receipt. I feel Budget is deceiptfulCons:
Stop deceitful advertising5.2 Okay
Aug 2019
Pros:
The car.Cons:
Dont make your customer set an appointment for pick up, confirm the pick up, then when i get there tell me there is no car and that there is nothing I can do except give me a car that I have to travel two towns and a 35 dollar uber to get to.4.0 Okay
Jul 2018
Cons:
When we went to Norwalk to return the car, they tried to charge us for a big scratch on the car that the previous driver had made. When we picked up the car in Boston we informed the Budget representative at the exit that the car had a big scratch and then she wrote that in our papers. When we arrived to return the car in Norwalk they wanted to charge us for the scratch because we didn't have a pink slip from Budget in Boston stating that we were not responsible for the damage, even though the representative in Boston wrote it in our papers. The only reason why they didn't try to charge us in Norwalk was that we just happened to have signed up for the damage waiver insurance. This is terrible service.10.0 Excellent
Sep 2017
Pros:
Convenient location, quiet and efficient office and the staff makes the transaction easy and simpleCons:
Nothing not to like8.0 Excellent
Jan 2016
Pros:
That you did have a location there.Cons:
It was in a hotel and the address didn't help to locate the officeAvis
4.0
Okay
12 reviewsCleanliness
4.0
Comfort
4.0
Pick-up/Drop-off
3.3
Value for money
4.0
2 locations in Westport
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Reviews
2.0 Mediocre
Apr 2021
Cons:
My husband reserved a car online, when we arrived to pick it up we were told that no cars were available.2.0 Mediocre
Feb 2021
Cons:
Advertised cars online and they showed 5-10 cars available and booked a cart. 5 minutes later, the manager calls to say they are cancelling the reservation as they have no cars, yet they charged my card for the supplemental insurance.8.0 Excellent
Nov 2020
Pros:
The staff at pickup were not helpful at all and asked me no questions and gave no explanations.Cons:
Just the pickup experience.8.0 Excellent
Sep 2019
Pros:
Easy pick up and drop offCons:
Car had damage which I had to point out myself before it was noted. Gas was marked as full but was not so that had to be pointed out as well.2.0 Mediocre
Apr 2019
Cons:
No car was available after booking. No one called to tell us.10.0 Excellent
Sep 2017
Pros:
Easy to return the rental at the DoubleTree. Could have better signage on where to go to drive into return rental garage so I didn't have to go into hotel lobby.Cons:
Signage for returning the car.