Reviews for Enterprise in Windsor
- All reviews 100%
Nov 21 2016
Excellencent service personnel
Pros: Autumn and Cleo at the return counter went above and beyond good service. There was an issue paying for the gas and they solved it quite quickly. It was quick and got me to my plane on time.
Cons: The shuttle took a long time to pick us up at the airport.
Nov 15 2016
Pros: I LOVED Matthew! He was super friendly!
Nov 13 2016
Car company wasn't even at the airport!
Cons: Showed up in Windsor and Enterprise was a cab ride away from the airport. Due to local bylaws they weren't able to pick me up at the airport. We went with Budget for the same price and got a better vehicle right at the airport.
Sep 26 2016
Avoid Sundays/Mondays if not a member with special
Pros: I received the car that was shown in advertisement, a Lincoln. They push the pressure sale for additional insurance, fuel and options. The drop off was excellent and transportation to and from airport was great. PS, if the Lincoln is Ford's top of the line, Ford no longer has a luxury car! This was a Taurus with a upgraded interior.
Cons: On Sunday and Mondays, they're swamped and sometimes overbooked. I waited in line over 40 minutes with only 10 people in front of me when I got there. They wouldn't serve the next person in line until a car was ready for the person at the counter. If this is the norm then they should have lines for different types of rentals and be able to process through rentals they have and get them on the road. Very frustrating after flying all day and wanting to get to your destination. As to cleanliness, there was something spilled in the back seat on the leather that had not been cleaned when we received the car.