We had reserved a mini-van for one way trip. Movin
Pros: Hertz employee suggested we walk across the street and try at Enterprise. Enterprise had a mini-van available for us, and gave us a better price than Hertz.
Cons: The Hertz employees didn't take responsibility for the situation, other than to offer us a midsize SUV as a comparable vehicle - which wasn't even close to the carrying capacity we required. They hadn't called some of the other Hertz locations until we asked them to. They kept saying it wasn't their fault that they didn't have the vehicle that we reserved. It was the fault of other customers who hadn't returned vehicles on schedule.