Thompson Chicago, Chicago Hotels from $253

Guest reviews

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Families
Business
Solo

Overall Rating

Based on 1,161 reviews

Beach

10.0 "Wonderful beach."
Location

9.7 "Terrific location."
Vibe

9.5 "Awesome vibe."
Service

9.4 "World class service."
Bar and Beverages

9.2 "Incredible bar."
WiFi

6.4 "Internet is average."
Breakfast

6.3 "Breakfast is mediocre."
Wellness Area

6.3 "Sufficient wellness & sports facilities."

View all review categories

Overall Rating

Based on 719 reviews

Vibe

9.6 "Awesome vibe."

9.9 "99% said it was a stylish hotel."

9.4 "94% enjoyed the friendly atmosphere."

9.1 "91% thought, the hotel was modern."

9.3 "93% enjoyed the lobby entrance."
Service

9.6 "World class service."

9.8 "98% found the staff to be very friendly."

9.5 "95% said the reception staff was great."
Location

9.4 "Terrific location."

9.9 "99% liked the proximity to shopping."

9.8 "98% liked the proximity to sightseeing."

10.0 "100% enjoyed the restaurants & bars nearby."
Bar and Beverages

9.3 "Incredible bar."
Cleanliness

9.0 "Perfectly clean."

9.1 "91% said rooms were clean."

9.2 "92% thought it was clean."
Breakfast

5.9 "Breakfast is mediocre."

Overall Rating

Based on 150 reviews

Service

9.6 "World class service."

9.9 "99% found the staff to be very friendly."

9.4 "94% thought the service was very professional."
Location

9.6 "Terrific location."
Vibe

9.6 "Awesome vibe."

9.4 "94% enjoyed the friendly atmosphere."

9.9 "99% said it was a stylish hotel."
Food

8.6 "Food is delicious."
Room

8.5 "Rooms are great."

8.7 "87% said rooms were clean."

Overall Rating

Based on 197 reviews

Location

9.6 "Terrific location."

9.9 "99% liked the proximity to shopping."
Service

9.4 "World class service."

9.9 "99% found the staff to be very friendly."
Vibe

9.3 "Awesome vibe."

9.8 "98% said it was a stylish hotel."
Cleanliness

9.0 "Perfectly clean."
Bar and Beverages

9.0 "Incredible bar."

Overall Rating

Based on 92 reviews

Location

9.6 "Terrific location."
Vibe

9.5 "Awesome vibe."
Service

9.4 "World class service."
Amenities

8.7 "Amenities are good."

8.8 "88% thought the building was wonderful."
Comfort

8.5 "Comfort level is high."

9.3 "93% said the beds were comfortable."
Value for money

5.6 "Average value."

Hotel type

Luxury Hotel

Guests recommend this as a luxury hotel.

Romantic Hotel

Guests say the hotel is perfect for a romantic getaway.

Good to know

"Great reception"

"Great shopping"

"Stylish Hotel"

"Friendly service"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

6.8

review from

comfy bed, great location, nice lobby. Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Reviewed Aug 2016
9.4

review from

Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city. Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

Reviewed Jun 2016
10.0

review from

Fantastic location, outstanding room. Would go back in a minute.

Reviewed Jun 2016
10.0

review from

The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back. Nothing!

Reviewed Jun 2016
10.0

review from

We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson. nothing!

Reviewed Jun 2016
8.0

review from

People are friendly Restaurant is very good Design is current Beds are comfortable air conditioning unit in room was loud

Reviewed Apr 2016
9.1

review from

We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!

Reviewed Feb 2016
10.0

review from

The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful. One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.

Reviewed Jan 2016
5.7

review from

Body hair on the bathroom sink. stains on toilet. Kind of gross for the price.

Reviewed Jan 2016
10.0

review from

We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.

Reviewed Dec 2015
6.8

review from

We chose the Thompson Hotel for its location and value on Kayak. If I was traveling alone on business it would have been a better choice. They are super accomaditing allowing us to check in at 11:00 am without any problems. They also have a great online precheck in service. There is a Starbucks next door and good restaurants all around it. The precheck in service is a great idea however, it is as if you actually request something like an extra blanket or extra towels which were questions on the precheck in system they do not fulfill them. The elevator system requires you to use your room key to get up to your floor however, there is only one reader per elevator and it was virtually impossible to get to it when using the elevator. So many people were talking about riding the elevator up and down trying to get to their floors. The showers were never hot just warm regardless of the time of day. The A/C was all over the the place, hot / cold. The room refresh was seriously below average and actually just a really bad bed make up with fresh towels. They basically missed at the attempt to be a chic boutique hotel. There is no real identity to this property.

Reviewed Dec 2015
10.0

review from

The bed and shower were amazing!

Reviewed Sep 2015
9.7

review from

I loved the decoration overall and the rooms were super nice. The staff was really nice The curtains didn't cover the hole window, so we woke up with the sunrise. Also, we stayed with our 8 month old baby and the bathrooms didn't have bathtubs, so we asked for something like a baby bathtub and they said that people had ask them this before but they do not have a solution. They did tried to find something like a plastic bucket but I end up using the sink...

Reviewed Jul 2015
6.0

review from

Great Bathrooms

Reviewed Jan 2015

9.4

review from

Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city. Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

Reviewed Jun 2016
10.0

review from

Fantastic location, outstanding room. Would go back in a minute.

Reviewed Jun 2016
10.0

review from

The Thompson Hotel Staff were amazing, very friendly and accommodating. We were upgraded to a corner king suite as it was our wedding night so that was a pleasant surprise as well. Overall wonderful experience. Would definitely go back. Nothing!

Reviewed Jun 2016
10.0

review from

We loved everything about it. From the very beginning (checkin) till the very last second before we left the hotel. Everyone was so helpful and friendly. The Concierge made arrangements for a boat trip on the Chicago River. Housekeeping kept our room in perfect shape. We had a room on the 21st floor which had the perfect view towards the chicago skyline. It was awesome. I gladly recommend to visit the Thompson Chicago and will for sure also book on other occasions other Thompson hotels. Thank you for this very wonderful and perfect vacation, Thompson. nothing!

Reviewed Jun 2016
8.0

review from

People are friendly Restaurant is very good Design is current Beds are comfortable air conditioning unit in room was loud

Reviewed Apr 2016
9.1

review from

We had a great weekend staying at The Thompson! The location, staff and room were outstanding! We will definitely be staying here again!

Reviewed Feb 2016
10.0

review from

The beautiful view of lake Michigan. Close proximity to great restaurants and shopping. Nico Osteria restaurant within the hotel was excellent. The room was beautifully decorated, very comfortable bed, reading light ( unexpected), and huge bathroom and shower. The staff was extremely friendly and helpful. One of the late afternoons we needed to call for extra towels,since our room had not been cleaned,and we had been out all day. I do realize that this weekend was a home Bears foorball game and was very busy.

Reviewed Jan 2016
10.0

review from

We go downtown every Christmas and this was the first time we stayed here. We loved it. Friendly staff, wonderful accommodation, and great location. We will certainly be back.

Reviewed Dec 2015
10.0

review from

The bed and shower were amazing!

Reviewed Sep 2015
9.7

review from

I loved the decoration overall and the rooms were super nice. The staff was really nice The curtains didn't cover the hole window, so we woke up with the sunrise. Also, we stayed with our 8 month old baby and the bathrooms didn't have bathtubs, so we asked for something like a baby bathtub and they said that people had ask them this before but they do not have a solution. They did tried to find something like a plastic bucket but I end up using the sink...

Reviewed Jul 2015

6.8

review from

comfy bed, great location, nice lobby. Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Reviewed Aug 2016
6.8

review from

We chose the Thompson Hotel for its location and value on Kayak. If I was traveling alone on business it would have been a better choice. They are super accomaditing allowing us to check in at 11:00 am without any problems. They also have a great online precheck in service. There is a Starbucks next door and good restaurants all around it. The precheck in service is a great idea however, it is as if you actually request something like an extra blanket or extra towels which were questions on the precheck in system they do not fulfill them. The elevator system requires you to use your room key to get up to your floor however, there is only one reader per elevator and it was virtually impossible to get to it when using the elevator. So many people were talking about riding the elevator up and down trying to get to their floors. The showers were never hot just warm regardless of the time of day. The A/C was all over the the place, hot / cold. The room refresh was seriously below average and actually just a really bad bed make up with fresh towels. They basically missed at the attempt to be a chic boutique hotel. There is no real identity to this property.

Reviewed Dec 2015

5.7

review from

Body hair on the bathroom sink. stains on toilet. Kind of gross for the price.

Reviewed Jan 2016
6.0

review from

Great Bathrooms

Reviewed Jan 2015

Thompson Chicago

Top Romantic Hotel

$253+

Overall guest ratings

Review highlights

Good to know

Nearby

About

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Guest reviews

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Recent Reviews

Thompson Chicago Top Romantic Hotel

$253+

Overall guest ratings

Review highlights

Good to know

Nearby

About

Amenities

Map

Photos

Guest reviews

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Overall Rating

Recent Reviews

Thompson Chicago

Top Romantic Hotel