Flagship of the Park Hyatt brand, offering a unique alternative to your traveler's current luxury options. State of the art guest rooms featuring flat screen TV, high speed internet access. Luxury bathrooms with over-sized soaking bathtubs, dual vanities, separate shower stall and flat-screen TV. Complimentary clothes pressing and shoe shine, nightly turn-down amenity and twice daily maid service. Complimentary courtesy car for use w/i 2 miles of hotel for outbound transportation only.
Amazing in every way!
Always love to stay here!! Very responsive to your every desire.
Location rocked; Staff very extremely friendly, accomodating & polished. Hotel Employee has a gorgeous rooftop patio & the food/cocktails were wonderful. Rooms were clean, quiet & the bed/pillow very comfortable. We'd stay at this hotel again
There wasn't much not to like.
The room was trendy and very updated!
i liked everything. It was awesome.
The bed was hard
I love the lobby and the open library areas. Excellent design! The display cases boast some archaeological pieces like fossils, gemstones and some meteorites. A juxtaposition of a busy street and a quiet library retreat.
None. Everything was superb! Very very friendly staff! You can't complain about their plush beddings. Ultra comfy pillows. Slept like a baby!
very nice staff
Staff need a lesson in manners...not courtesy or professional.
The service and location are unbeatable
Very large and well equipped bathroom, nicer views of city not buildings or alleys, staff is very friendly and helpful and the beds are super comfortable.
Could use more or brighter lighting in bathroom but overall everything was great.
Lack of security; get assaulted in the room!Cash and watch stolen
Great view! Hotel clean. The bellman was very friendly and helpful. Location great; across street from Water Tower. I was able to get a double bed room.
Unfriendly front desk staff. Told them we were celebrating daughter's birthday. They didn't acknowledge the event at all. Dark room. Room very small. Hair fibers on bed. You can hear blaring ambulances all night. Wifi bad; intermittent signal.
The mattress needs to be replaced. it sags on both sides.
Great location, nice amenities
Hotel is bland, lacks soul. Rooms much smaller than other 5 star hotels in chicago. Awful view. Small shower.
This is NOT a five star hotel. I cannot believe this hotel receives the same star rating as the Four Seasons or the Trump. On its best day, this hotel should only be rated at the four star level. The hotel smelled badly, was not clean, horrible decor
Nice hotel, clean
Coffee pot didn't work, noisy, pillows were too big, faucet on tub wasn't working properly.
location is excellent Staff were friendly
toilet floor was not clean. lobby was not 5 star level. rather spartan lobby.
mosqueto net for window was broken
If you were not dressed in high end clothes, the staff ignored you.
The hotel is beautiful, the service was excellent, the room huge and very nice, the food wonderful!!!
We really enjoyed our stay. We had great service and our room was perfect. The rooms are very clean and the beds are comfortable. The location of the hotel was great it was within walking distance of shopping,great places to eat and Navy Piar.