A stay at The Whitehall Hotel places you in the heart of Chicago, steps from 900 North Michigan Shops and Hancock Tower. This 4-star hotel is close to Millennium Park and Art Institute of Chicago.
Make yourself at home in one of the 222 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Rec, Spa, Premium Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.
Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business, Other Amenities
Featured amenities include complimentary high-speed (wired) Internet access, a business center, and a computer station. Self parking (subject to charges) is available onsite.
Good price for the weekend, nice view of the Hancock, neat they have options for food and drinks downstairs.
We got to the Whitehall around 6:30PM on Friday night, to find one of the automatic doors to enter was not working correctly. Next up: one of the elevators (of only 2 tiny elevators) was broken down. Everything had a luster of the past, but needed updating, cleaning, replacing, etc. In our room, the carpet was stained and one of our sheets had a hole in it. To add insult to injury, of the 2 phones in the bedroom, one didn't work at all, and the other only worked if you pressed 0. (ie, none of the corresponding keys to concierge etc worked). The shower faucet where you adjust the temperature was also broken - as it was loose and hard to finagle into getting a temperature that didn't scald or freeze you. And maybe the worst of all? We had gone out for brunch on Saturday, and come back, said we didn't want to be disturbed, but then, while we were napping, someone CAME INTO OUR ROOM without knocking to check our minibar!!! What?! Who does this!?!? This hotel is 2 star-worthy, not 4. They need to SERIOUSLY up their game or deal with reality. Also - we were charged for 2 items (a granola bar and candy bar) that we didn't even take. The lady said "sometimes touching something in the minibar triggers these prices). I said "that would make sense if either thing were even *in* the minibar!" So, there you go. That's the truth of the place. Judge for yourself.
rooms decent size, front desk helpful. good location
minor construction slowed elevator but not horrible and it's temporary inconvenience
Stayed for an extended New Year's weekend. Great location, great prices, very helpful staff. Good-sized rooms.
One elevator closed for renovation led to occasional delays. Single-pane windows frosted up during cold weather. Some room decor elements in need of updates.
Location. A block away off the Magnificent Mile, North Side near the John Hancock building. The North Side of Chicago downtown is the nicer & safest part of downtown Chicago. Also has more restaurants and shopping centers within close walking proximity than the south part of downtown Chicago/or the loop. We were are from San Diego, CA, it was our first time visiting Chicago, we are definitely going back (much nicer & easier to get around than NY).
We will definitely stay in the North side of town again, but definitely never booking the Whitehall ever again & we are never prepaying for a hotel ever again, unless we have stayed there in the past & we already know what we are booking. Had we not prepaid for the hotel we would have checked out & booked another hotel. We Checked in at around 2pm Dec 26th for a 6 night stay. First room we got on 8th floor modern decor but was not as the one we expected from the pictures, it was a 3star room because the bathroom was big & definitely worthy of a 4star, but room was not. Even in the dim light we could see the walls & furniture were old, once we used our cell flash lights to see better in the room, the walls were scary. And there was a wall just 2 ft away from our window, so even in the day no natural light came in. we tried it for a few hrs but we felt like we were being enclosed & we had 7 days to go & we were there on our 10th yr wedd annv. So at around 7pm, we called front desk, Rebecca was super nice, we requested if we could get a room that was not facing a wall, just something that had a view to the outside world. We got mover to room on the 19th floor, bathroom was small, but room was bigger in size, but worse in décor & condition. Traditional décor, but not in a good way, even more older furniture and walls than first room, & bed frame & fixtures had a layered of dust, as if no one had cleaned it in 10yrs. And I found a woman's sweater and hair wig in the closet. Lets just say the only area I felt okay to get undressed was the bathroom as this was the only 4star worthy part of the room.The only reason why we stayed in this new room is because the room was a corner room away from the main hallway, which seemed a lot safer, being that this hotel did not seem safe at all & the hallways & elevator are super narrow & small & seem taken out of an episode from the "Twilight Zone". Hallway walls are old & musky, elevator even had tagging, I never stay at a hotel that's less than 3stars, never had seen this type of condition in any of the hotels I have stayed. And in past 10yrs we have vacation 2-3 times a yr. Not sure how they have manage to keep a 4star rating. The only 4star worthy of this hotel is the bathrooms in rooms, hotel restaurant, & hotel staff. Rebecca gave us a nice letter and vouchers (we only used the breakfast voucher) to apologize for the hair wig & sweater, but the damage was more than done. We had a hard time even being in our hotel room, before our trip we had originally planned to spend more time relaxing in hotel, but definitely we ended up trying to be out of our hotel as much as possible. If they had 4star rooms elsewhere in the hotel, then we did not stay in one, which again does not make this a 4star hotel because a 4star hotel should have all rooms in 4star condition starting from their smallest deluxe rooms all the way up to their suites. Unacceptable, if anything they are a 2 1/2 to 3star hotel.
I had the "do not" disturb sign on the door, and still received a hard knock on my door early in the morning. I wish I could say this was all that woke my up, but it wasn't as the people next store were quite loud getting ready.
The hotel was very beautiful and clean, and the location couldn't have been better for the purpose of our visit. Enjoyed the visit overall.
All of our room requests were ignored. We asked for a quiet room with one queen sized bed. This was confirmed at more than one point, including when we checked in at the front desk. However, we received a room with two full-sized beds. Not a huge deal, but why ask if it's going to be disregarded? Also, our room was street side and thus very noisy all night. When we tried to call the front desk from the hotel phone in our room, it kept forwarding us to a message center, so we never got to talk to a real person. Despite these things, we enjoyed our stay overall.
You can hear everything from near room. Staff is not helpfull.
Excellent service from the staff, room was very clean and comfortable. I was very pleased and would most definitely return.
Very friendly and accommodating staff. They won't hover over you to constantly check up on you (which I find annoying). If you look lost or like you need something, they ask or offer you help. They are there for whatever you may need. For the size of this hotel, the staff was very transparent - no bumping into room service or valet workers or anything. And there was always someone available for any need - they run things very efficiently. Lots of amenities offered. The restaurants looked inviting even though we ate elsewhere all weekend. Can't comment on the internet service. Elevators are very fast as long as they don't have to stop
Valet parking is in fact $57 per night with in and out service but there are ways to park cheaper in the garage next to the hotel where they'd put your car anyways. Updates to the rooms and hotel are mostly nice but not perfect. There was some very obvious water damage to the walls under the windowsills in our room. Trying to catch one of the 2 tiny elevators at a busy time can suck. If everybody is waiting for the already full elevators, chances are they will stop on almost every floor on the way down even though there is no more room. Have to keep in mind that this is a very old hotel and there likely isn't room for larger elevators.
Location, location & location. And cleanliness
Staff, they need to learn more about customer service.
Unfriendly staff Having to request ice No coffeemaker No easy access to coffee
Great location, clean, comfortable bed, quiet,friendly staff. Would stay there again.
No in room coffee, no ice machines or vending machines. Parking was $65 per day.
Location and small hotel
I booked the Whitehall because I found an amazing deal for a standard king bed, when we arrived the front desk clerk was so sweet to us! she asked why we were staying at their hotel, and I mentioned it was a surprise date for my boyfriends graduation from college and acceptance to grad school and she upgraded us to a junior suite for free!!!! It was amazingly spacious and comfortable. They were so kind and were willing to upgrade us without hesitation. The room was clean and it was great to have bath robes and an umbrella we could use during the rain and thunderstorms at night while still enjoying the city!
The bed was squeaky whenever we rolled over in the night, but it was really comfortable despite that. I can't complain for the free upgrade to a suite!
Felicia, one of the managers, went above and beyond to accommodate my family and me. Their customer service was beyond measure especially compared to other hotels in the area. I am very grateful for their professionalism and courtesy and I will recommend this hotel simply due to their customer service. Hotel is newly remodeled and gorgeous as well. But your people make your stay. Bravo felicia and Whitehall staff! Thank you!
Nothing to improve
Online check in.
My online check in preferences were not followed. TV didn't work.
The location is perfect and the room was very comfortable.
The front desk staff was less than polite and the corridors, hallways, lobby were outdated and disappointing at best.
Elevators not working.
Location was good, rooms were decorated nicely and had been updated. Was the cheapest of the 4 star hotels by $40 and we needed two rooms so we saved almost $100. Great rooms if you're traveling alone.
We've stayed at almost every 4 and 5 star hotel in Chicago so we have a lot to compare this to. Whitehall by far is the worst of the best. Service was average, didn't feel like the employees truly cared about our experience but were just going trough the motions of what they were told to do. Minibar was super annoying, it had a lock on it that could only be unlocked remotely by the front desk and when we called to ask they couldn't do it bc they were busy with another customer and then forgot altogether. It also auto charges when you touch anything, even just placing our son's milk into the fridge caused a charge. A 4 star hotel should eliminate these types of annoyances. Rooms are very snug and beds are queen size.
Bed was comfortable.
Lobby. Entrance. Didn't seem completely updated with finest finishes. Bathrooms and other parts needed updating.
Location was right in the heart of Chicago.
Overpriced and overcharged for everything!