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Booked a last minute hotel while road tripping. Great price, hotel looked to be recently renovated. Modern, clean lobby and rooms. Staff were very friendly and helpful.
Good breakfast, clean rooms Shower just dripped, not enough pressure
I like the location to the Hanes Mall - plenty of shops, restaurants, and things to do... I did not like the fact that the sink area was in the room while the toliet and tube/shower were behind a door. The room was very tight. And, the door to the room allowed light from the hall way through the side and the bottom.
Clean, comfortable, good location and affordable. A plus with the breakfast & parking included.
This guest did not leave comments about this hotel.
The bathroom floor was wet. I wasn't sure if it came from someone mopping or what.
Clean room. Friendly staff. Conveniently located. No elevator and very slight breakfast.
Location and access to road - important during heavy snow and wintery weather. First room was absolutely nasty, so I switched.
I liked the pool area and the comfortable beds. My boyfriend liked the breakfast buffet. I love that pets are welcome at no extra charge. The dressers were broken and there was no mini fridge. Last time we stayed there was a mini fridge so it was a bit of an inconvenience. My daughter didn't like the breakfast options. I feel there should be more kid friendly options like pop tarts or breakfast bars. Toilet was loud.
Heard people in the hallway. Families had kids and they were playing and crying. Also the elevator was very slow. Had to use the stairs. Had dingy carpets.
The bathrooms were so clean and all of the snacks were amazing!
Very good value. Great breakfast. Decor excellent. Very very friendly and helpful staff. Loved the adaptation of the old building. When we raised the blinds to see the snow falling the windows were full of cobwebs and dead bugs. Horrible looking. Obviously had not been cleaned for a long time. We FINALLY got a receipt for our bill but were initially told that the hotel could not tell us what we payed
Everything in downtown and historic Winston-Salem was in walking distance. The front desk associates that worked the evening of our check-in were so friendly and had excellent dining suggestions. The room was amazing and had a great history. The decor was clean, fresh, and not cluttered. The amenities in the bathroom were really nice too. I cant wait to return. NA- everything was great
physical charm of building, great location tepid shower water afternoon through evening, no electricity after midnight, limited staff supervision to solve problems, safety issue of outer door propped open, and overfull, outdated electric strip within room
The history, staff and breakfast was outstanding. We will be back to spend more time in the near future. Plan on sitting outside on the patio. Great relaxing atmosphere. A wedding here would be nothing less than spectacular.
Great location, fun vibe & activities, grand rooms, and almost all the staff members were extremely friendly and courteous. I really was in shocked with how dirty this hotel is. When you walk in you expect nothing but an amazing experience. I first noticed the level of uncleanliness when we checked into our room. Walking into the room you were amazed by how grand and beautiful it was designed and put together. We walked over to the desk and night stands and there was layer of dust all over it. The baseboards were the same way. I thought maybe this room had not been used in a while. Then we went down to the lobby where there is a puzzle on the coffee table with the couches. It was full of crumbs and dirt. If the hotel had been slightly busy this would make sense but it wasn't nor did it appear to be fresh crumbs and grease marks. The next morning we had breakfast and the restaurant in the lobby. The hostess was very friendly, our waitress wasn't at first but she came around. There appears to be huge coffee spatters all over the wall on the left hand side of the restaurant. It's extremely noticeable and behind the booths that look directly at the kitchen again layers of dust. So sad to see an amazing hotel look this dirty. Just makes you wonder what else may be going on
Rooms are always pretty much clean and comfortable. Guy at desk was kinda rude. The hot water took forever to cut on in the shower.
Met all of our needs at a reasonable price. Will stay there again.
There was not a mini fridge
Coffee all day and night No mini fridge and microwave
Friendly, nice room, good food
Smelled like urine, booked 2 queen beds and they were only doubles The bad smell in room
I did like the easy check in process, location is great and bed is comfy the nonchalant of the front desk staff. unwillingness to to help or answer questions...if i did get an answer it was a 1 liner. I need to extend my stay for 1 day and I was told the entire hotel was booked. A family member and his family stayed in the same hotel and said that the room next to him was empty the entire time until his check out 2 days later. I live in South Florida my family lives in WS. This was the second time I stayed at this hotel for over 4 consecutive days....but i am thinking this will be the last...and whatever you DO NOT BOOK A ROOM ON THE 3rd FLOOR it's smoking and extended stay...so go figure
impress with the employee that kept breakfast area clean and supplied. She was also cleaning the entry way and doors as I was leaving.
My family and I stayed at this hotel thinking it was a nice clean place but we were wrong! We always check to beds before we lay in them, well this time we flipped the sheets back to find BEDBUGS! on both beds. we called the staff person on duty to our room so that he could see the bugs. We took pictures of them and have called corporate who have yet to get back in contact with us. Save yourself the worry and go to the Hampton Inn across the street or Hawthorne Inn located downtown.
Breakfast was very excited.
The location was perfect for walking to Old Salem and downtown to activities. The welcome center around the corner was manned by 2 awesome ladies who went out of their way to get us info! Great restaurants within walking distance! Included breakfast was unbelievable! NA
Beds were super comfy, the view from the room was nice, staff was friendly. the breakfast wasn't great, but it was free, so no loss.
The Hawthorne Inn is conveniently located by Baptist Hospital and has a shuttle to and from for visitors. They have a complimentary breakfast, which is has the basics for a morning meal. The room was spacious, with a desk, microwave, and refrigerator. It was a great hotel for business purposes. The gym was lacking in equipment/weights, and the breakfast buffet was lacking.
The Serta bed and pillows. Extremely comfortable! Location was great! The only thing I didn't like was the extreme smell of cigarettes, but I was in a smoking room. It's good thing that I had an air freshener. I would have liked to have a screen outside the window. Other than those small things, it was wonderful. Great pric
It was not clean. It was not clean.
It was listed as a 2.5 star. I would say more of 1.5 being generous. No shower current or rod, plastic bag over the fire detectors, out of everything at breakfast. Definitely staying only at 3 stars and above from now on.
Clean, spacious room, great breakfast, friendly staf nothing
The location is fantastic. Nestled in the back and on a quiet street. It is also surrounded by restaurants.
It was close to where we were taking classes. no
Location Room not cleaned. Had to make my own bed after telling them about the room twice. Worse hotel I have stayed at.
The location was good, and the lady at the counter in the morning was nice. We were moved three times. The first room had a broken a/c unit. After we moved everything into the second room, the attendant came to our room and moved us again with no explanation. The hotel was remodeling, but seemed to lack general cleanliness.
Night desk clerks very friendly and helpful Cost was too high for this class of motel. Needing sprucing up.
Location. Mold on bathtub walls. Bed made ONCE during 8 day stay - never changed. Had to ask for towels 1 day as room was not touched - not even the trash was emptied. Back door was open all the time. Dog in eating area. Moldy smell in hallway. Never stay again.
This guest did not leave comments about this hotel.
Cozy bed. Cold air. Adjustable shower. Nice room. Hallways nice. Good breakfast. Tub surround dated. Drapes didnot close and had way too much light in room until we got hair clip and closed it somewhat.
Very clean and affordable Hard to get to in the city, confusing.
Ring around the tub
They did not have toilet paper or soap in our room. The room was dirty. It was the worst hotel stay I have had in a long time. Also, the people at the front desk were not friendly at all.
Bed The TV did not work.we were ask to switch rooms at 11.00 pm if we wanted a tv
The room was a nice size and comfortable. We got to do our laundry and the food was just fine that we purchased in-house. The staff was great ! We'll stay there again when we return to Winston-Salem ! The pool wasn't open and the parking area seemed rather dark.
Very friendly staff, great breakfast inuded, can walk 1 block to a few restUrNts Furniture dated, despite great space the rooms are "tired", expensive for WS,
needs to be updated. Nothing worked. Not that clean and everything was in need of an upgrade. worst embassy suites i've ever stayed.
Nice room. Good breakfast.
Cleanliness. Suite design of room is very nice with desk and sofa in work area. Also liked the small tables that the base slides under the sofa - gives you a place for a laptop or for eating. The included breakfast was good. Staff was friendly and professional.
Very nice, great value for the money!
Super clean and the most comfortable bed we've ever slept in! Very pleased.
Great location, although you have to twist and turn to get to it from the main road.
Large rooms, comfortable beds, facilites with breakfast Hotel guests make noise in hallway
In all, I enjoyed my stay at ur stay . it was wonderful
Good food close to the hotel and easy to find, very friendly staff and the pool and the hot tub were very clean and great for the kids some woman at the front desk was being very rude and obnoxious and should have been embarrassed to be treating the staff the way she was…but they were calm and kept smiling and even offered her and her family something from the snack bar while she waited-
My girls loved the water slides. The hot breakfast was a nice added bonus. The rooms were a bit tight for our family of 4.
Breakfast, Pool, Large nice room. Didn't need to check out - room charged to credit card given at reservation, bill under door the morning we left. Had do not disturb on door 9-11 am, cleaning crew in hallway. Removed sign about 11, and left before 1 for most of the day. Room never cleaned, towels not replaced. Unusual - probably just forgot keep a list of rooms not serviced and to check back. Front desk concerned, apologized.
The location was great. The staff was nice. The rooms were dirty especially the bathroom. The rooms need to be updated.
Bed was comfortable. The overall appearance of the hotel was that it had been a nice big name chain hotel at one time but it was now privately owned and minimal money had been put towards upkeeping it. The sink backed up after leaving the water on for a couple minutes and there was black residue left in the sink after it finally drained.
Staff was friendly but not particularly helpful Room was not what I expected. A little small. No trash can and request for one (along with extra towels) went unheeded. Overall clean, but I could have gotten equivalent room elsewhere for 2/3 cost
Awesome price, comfortable beds. Great location! Some staff were unprofessional. Small tv, tight bathroom w/o a fan in it. Fridge also in a bad spot.