Would you like to save as your currency permanently or for this visit only?
The size of the room, the lobby and also the close services as Starbucks Coffee. Breakfast.
location to our relatives home
Room was clean Not a very safe area, we were told by police to get inside for our safety. A gut in the night was trying to smash the vending machine at the end of the hall. Also very hard to find as the area is actually Compton and the hotel is a different name and not willow tree inn!
clean rooms, continental breakfast and good price. NA
I liked the fact that there was no warm water. It was freaking priceless. It took too long for the hotel clerk to check me in. Granted I checked in hella late but I still.
The beds are very comfortable. Breakfast ended at 9:00 am, tooooo early.
A clean room and very comfortable bed with a good breakfast in pleasant surroundings. The morning hotel staff were very helpful. Our Booking.com print out records and prior confirmation did not tally with the hotel records leading to a very lengthy and muddled check-in.
The staff was really friendly. The continental breakfast was good and the location was close to the local college where I was taking a week long class. The room had a fridge and other amenities that helped with comfort. There was no area for lounging around and it was a very urban (really industrial) location. It was a little difficult to get to from the off ramp, but you could get there through the Carl's Jr. parking lot. There was a map showing a pool on the door of my room, but the Starbucks drive through was there instead.
Altough in a former dangerous part of the city, very nice and safe hotel with very good connections to everything in the L.A. area (20-30mins).
Spacious room, better-than-average breakfast. The hotel is easy to find - just near exit from freeway.
Breakfast. They serve Korean food. Clean room. Great price. Not expensive. Better than motels at the same price. Excellent location. Right next to the highway. Cigarette smell in the lobby Parking.
Carpet was so old, and sticky. Bathroom floors sticky, coffee machine n cups are kept right next to the urinal
2nd time staying at this hotel .. always clean & staff is very nice ..
They had bugs and it was really uncomfortable. Also the first day of the check in my bedroom was not ready until 5 pm
View Bad service Rooms were not facilitated Heater didn't work Water was browm
Looks nothing like online horrible service and tacky rooms
Staff & Location were great. good amount of security guards around due to being a casino. Sorta ghetto version of a chinese casino hotel for tour groups from china.... vibe is just bad. Some of the room isn't flat, the room i was in, My head is about 3 inches lower then my feet if i laying down on the bed like a normal person does......
Good value. Friendly staff.
Absolutely nothing Most of the stuff in the rooms were broken the beds were like laying on plywood and the pool and hot tubs were closed the whole week we were there because they were also broken.
It was conveniently located not too far from downtown and LA. The staff that cleaned the rooms didn't speak English so it was hard to communicate with them , also there was only one microwave for the entire floor to use which is ridiculous.
Actually I don't like the hotel The hotel room smells bad as soon you walk in to the room Also you don't feel your self in a real hotel the area were is the hotel is unsafe
Friday morning there was a breakfast buffet with egg and sausage patties, waffles (cook your own) , muffins, fruit, coffee, fresh fruit and various waffle toppings. There was instant oatmeal and dry cereal with milk as well. I'm sure I might have missed a few items, but I was very satisfied with the choices. Ample tables and chairs to accommodate everyone who choose to stay there. Bring a tray from the room if you want to take it to go (breakfast in bed?). Warm room. There were too few stations on tv and only one chair in the room, but I'm sure I could have gotten another one if I asked. Wifi was spotty on 6th floor. Parking fee of $15 was unexpected.
Super amazing beds! Breakfast is decent. Staff were all very friendly and helpful. Climate control didn't work in room, I don't think it worked on the entire floor so be sure to ask about it when you check in. Hair dryer was from the 80's. Parking for $15 seemed excessive.
I called hotel 3 times and shuttle never came at airport. I had to wait for 1 hr finally I took a cab to hotel DO NOT take this hotel if you want shuttle from airport.
Room had a stale smell. AC cut off and on all night and was very loud.
great breakfast included. airport shuttle was very convenient. staff was friendly. bed was comfortable and everything was clean and up to date.
Close to airport
Easy access, comfy bed, great amenities (tea, coffee, hot water in the lobby), friendly staff The shower head and towels need updating
IT'S ALL ABOUT THE STAFF.....from our late check- in to shuttle arrival at LAX. Having limited knowledge of the vast local area, we chose this hotel because of the Wyndham name and its location to the airport. Each and every person of the staff treated us professionally, pleasantly and with a sense of real care regardless of the job description. Hats off to this team!
The staff is friendly and the building itself was pretty quiet give its proximity to landing strips at LAX. The exercise facility is quite nice. The express breakfast is limited, but gives a few options. My room was not clean--and frankly wasn't ready when I checked in at 4:00 pm (no bath towels). Toilet didn't flush well. Water didn't drain well in shower.
Called ahead to let them know I would arrive late. They said no problem. When I arrive they gave my room away and instead of 2 beds we got a bed and a pullout. Not OK. The first room they gave us had no water pressure so we had to move to another room. The front desk attendant had absolutely no remorse or empathy about the situation. Terrible service complete and total liars...
the location and being close to the airport for an early morning flight The hotel. The dirty worn out wallpaper, the broken AC units, the bathtubs that don't drain durning a shower. The hotel smelled like old cigarettes and the carpet in my room was dirty with crumbs. The pillows are all lumpy and half the size of a standard pillow. We requested different pillows but we're given the same type of gross lumpy pillows.
the location room service food. the french soup was disgusting. There was also no glasses in the room. time it took to get the food valet parking took 15 mins to get our car
Nice place, but not worth the Ritz premium. I would stay at the JW Marriott in Santa Monica next time I'm in the area.
Staff is great, and generally a very nice hotel. Doesn't live up to our expectations based on previous experiences at other Ritz hotels. It feels tired, not as luxurious as others, and is starting to show some age without upkeep. A simple example would be the pool has cracked tiles and feels rundown.
Hotel staff was outstanding; from valet, front desk & concierge all the way through to pool attendants, room service and bell desk.
I liked that the hotel was near the water, close to a concert I was attending. I booked this hotel because they had balconies and it was near the water. The balcony was closed due to renovations. The bath tub was small , hotel was a little outdated. Not as special as a experience as I was hoping for
I can't begin to find words to express how much we enjoyed our stay at the Marina del Rey Ritz Carlton! We arrived on a Wednesday morning with a sick child. The staff immediately took charge helping to get us situated with a room and going so far above and beyond ensuring that our stay was enjoyable. From the person who greeted us to take our luggage, to the valet, to the front desk staff to the wait staff in the restaurant and the gift shop (which opened up for us to get us meds in the middle of the night) to the manager who followed up even after we had left their hotel, every layer was kind, attentive and fantastic! They honestly made us feel like we were at home with family who was concerned about us. What a fantastic experience! T
I like the avalibiliy of the staff For a younger crowd in there 25-30 age it's not an appeasing hotel it's more for older crowd like 50-60 so for me being a pro Olympic athlete and being 23 yrs old I didn't enjoy it that much
Marina Totality , needs upgraded , bathrooms , amenities , need more restaurants .
We had a very pleasant, two night stay at the Ayres Hotel, which is quite a specialty. It's a "European Classic Style" hotel in a modern business like location. The staff was very friendely, the room nice, the beds comfortable and the restaurant (also for the included breakfast) is very nice for the price. Recommended.
atmosphere, comfort, russian oil paintings breakfat (organisation)
It was a peaceful getaway for me and my wife. Very enjoyable and relaxing. Room service was magnificent.
Hotel is located near the international aeroport, it is very convenient for travelers. We liked a really nice design and spaciousness of the room, friendly hotel staff, simple and free of charge parking near the hotel All restaurants and bars except McDonalds are closed after 10pm
good value for the price
Nice pictures from russian soviet times :) Maybe not so fast brekfast
The room size and location
Room was very nice, comfortable, breakfast was great, location next to an exit for I405 was good, its LA you have to have a car No
It looks like an arts museum. We felt very cosy with its European charm, classy decor and inner courtyard. Amazing amenities for budget-savvy travelers, that we haven't encountered at this class of hotels before: microwave and fridge in the room, in couple with free Internet and free parking it gave an excellent value for the money paid. Staff is going out of the way to help, very friendly and professional. Everything was spotless and everything worked! Matisse restaurant exceeded our expectations with great food and service for the prix fixe menu. Breakfast was filling and tasty (loved the roasted potatoes!) And late checkout (12 p.m.) worked very nicely into our lazy vacation schedule:) Could not quite find anything wrong... Keep the excellent job going, folk! It was kinda far from most of places tourists flock in, but close to the airport.
We stayed at Ayres Hotel at the beginning of our trip through California. It is conveniently located near LA airport. From here it's a short trip to either Disneyland, Beverly Hills, Hollywood of any of the beaches near Santa Monica, Venice or Manhatta Beach. Staff was very friendly and the Matiss restaurant serves excellent diner. Both the lounge menu and the entrees contain very well-tasting choices. We were pleasantly surprised by the quality of this in-hotel restaurant. Furthermore, we were welcomed with Mexican-style music as a wedding was going on at our arrival.
Hotel facilities were excellent for families. Breakfast was well received by parents with good selection of cereals and fruit and less focus on hot meals.
Vibrant lounge with a nice view of the marina. $30 valet only parking option!! Weird odor in the room
My husband and I had a fabulous stay at the Marina del Rey Hotel. Our room had a amazing view of the marina, was very well appointed and the staff couldn't have been more helpful. I would recommend this hotel to anyone traveling to that part of LA.
We loved the view, facilities, great beds and location of the hotel. No complaints.
The remodel is first class. The front desk service was fine. The dining was terrible. Slow inattentive service, overdone steak, raw salmon, overpriced.
Ambiance was great from the beachy/sea vibe in the lobby with the "flying" seagull sculptures hanging from the ceiling a wonderful scent machine in the lobby that makes you feel like you are at the beach. Very romantic setting at the outside bar complete with couches and fire pits. Beds were super comfortable. $30/day for valet parking is a bit steep when there is plenty of parking around the hotel. Give an option for people to park their own cars, even if you have to charge a fee.
Very clen, good breakfast and friendly staff.
Everything was wonderful. The rooms are nice spacious and clean. The service was excellent. the breakfast was hot fresh and had many items. The indoor heated pool was very nice for the kids as we went in December and the weather was a bit chilly. Parking is free and the attached garage has plenty of space. Nothing
Check in was super fast. Parking was free & in a gated parking garage which gives peace of mind. Hotel looked updated and clean. Room was clean and roomy. Bathroom was telling perfect size. Wifi was free which is always great. TV worked well. The hotel room bed was super comfy. And the breakfast in the morning deserves a 5 star rating! Shower was probably the only downside.. the water was luke warm at its hottest & I didn't like the shower head water settings.
I've stayed here twice. Both times were great. Clean rooms and bathroom. Comfortable beds. Pillows a little flat. Clean modern feel establishment. Very friendly and accommodating staff. Nice continental breakfast. If you have the time you can monitor the rates and save at least $20 off the normal daily rate. Love this hotel. Will continue to use as my primary place to stay. If you aren't familiar with the city it can appear to be a bad area. It's really not bad but it's definitely not Beverly Hills. All the major fast food places are in walking distance. Close to the airport and freeway. Needs to put a microwave in the lobby with continental breakfast.
Staff very friendly and accomodating. Was having work done on my apartment and needed a place to crash. everything was fine
We booked through a travel site and Hampton Inn staff was ill-prepared. Although we paid for three nights, Hampton Inn checked us out after the first night and I had to check us in again. Moreover, we were charged again for the stay even though we paid up front through the travel site. Getting our money back or to even get Hampton Inn to recognize the error was a nightmare. We recommended Hampton Inn to our relatives who were also staying for the Thanksgiving holiday. Because of my wife and I, Hampton Inn booked four rooms. Never again! We will never stay at a Hampton Inn again.
I booked a handicapped accessible room online and when checking in they had no record. Other than the booking problem I thought it was an excellent hotel.
One of the best Hampton inns I have stayed at !! Have stayed here 2x's and will return
I had a flight in the early morning so I stayed here for one night. Room was spacious, clean, and convenient. Price to value was perfect. Free secure parking but you have to walk back down the parking lot and enter the building from the front instead of through the parking lot. The best thing is that it was 8 minutes from the airport! The area was a little sketchy and not a lot of food options near by. The woman at the front desk in the morning could have been a little more helpful. We left our car keys and room key in the room while rushing to our flight, and we had to wait for her to "finish her transaction" in order to get the keys. Breakfast eggs were not fresh and you could taste it but there were plenty of other options.
Clean. Staff is very friendly. Has a nice vibe. Close to airport. My room particularly overlooked busy street. Decent stay for decent price
Overall we loved the hotel and will go back. Very clean, comfortable, quiet. Nice restaurant/bar upstairs. Courtyard peaceful. Staff very friendly. The paintings of the "Barbie"-like girls in the hallway were odd.
I arrived late because my flight from Miami was delayed a few hours. As I walked in around midnight, the staff helped me load up my suitcases into a trolley and directed me to where I could take my dog out for a walk. I ordered a breakfast that night for sometime between 9:00am and 9:30am the following morning, and it arrived promptly by 9:05am. The staff also allowed for a later check-out at 12:30pm to give me time to maneuver my belonging and dog. Overall, it was a pleasant experience. I would recommend. They stopped serving food for room service pretty early.
The staff couldn't have been nicer and it made the stay that much more enjoyable! Highly recommended and will stay here again!
Love the idea if complementary cookies. I didn't eat any but the idea is great. Thanks. They nickle and dime you on the breakfast. $9.99 for a bowl of oatmeal. Nooooo! So sad. $30.00 for the two of us to have eggs, sausage and potatoes. Really. And the OJ was a separate charge, ouch.
The room decor and space were both excellent. The bed felt firm in an inexpensive fashion, but was still reasonable in comfort. The real reason for the low rating in an otherwise four star establishment was the complete lack of hot water pressure at 1030 am on a weekday.
Very comfortable beds. Love the hip decor. Would come back again. Really Nice people. In general we really enjoyed Manhattan Beach more than other coastal cities. It's less cramped feeling and has a wonderful Beach. Valet parking. I'm guessing you could park in neighboring streets if you wanted. It's on a busy street but it's nestled back a bit so you don't feel it.
I really thought the room was lovely--large. Things seemed updated and clean. Bed was fairly comfortable--everything worked well. Staff was warm and friendly. Cookies in the afternoon provided at front desk. First bellman didn't tell us that we could stay parked in the Handicapped Parking spot in front. Second bellman did, but a $10.00 charge appeared on the final bill. Staff took it off when I explained. Requested 4 pillows and a view as our most important request. No view and only 2 pillows on bed when we arrived. Bellman brought two more pillows after a phone call. Artwork in hallway is a series of gigantic pictures of 1950 ish dolls---creepy. Including a 5X7 framed photo of one of the doll pictures on the desk in the room. i could see one, but entire hall lined with them.
We loved the location, cleanliness, size of the room and price. Room service- the breakfast was awful! We didn't eat all of it because it was a soggy wet fried egg sandwich with rolls of lunch meat and wet uncooked spinach. Honestly don't get breakfast there. Also the front desk girl didn't make eye contact or smile once- not sure why but that got to me.
Friendly and helpful staff Clean Included wired and wireless Internet access (~8 Mbs up & down) Valet parking only ($15/day) Dated interiors Floors are creaky, can easily hear the guests walking around in room above
The hotel has many positives such as: clean surroundings, friendly staff, great food, free wifi, & an inexpensive valet. N/A
Service Rooms not ready for check in
Parking fee not included in stay
Room was nice and clean Parking for $37, valet only was a rip-off!
The service and staff were great - hotel is very nice!
Close to LAX. Clean hotel. Great breakfast. Free parking. Water pressure could be a bit higher
I liked the overall setup of the room. I found it to be very accomodating. The front desk did send someone upstairs; only to find out the person screaming had a mental condition. I was told that had the hotel staff known other arrangements could have been made. In the meantime; the screams continuad off and on my entire stay. I found it very disturbing and wondered how the hotel could have it differently.
The rooms were decent sized Bad neighborhood, the shuttle driver didn't drive our shuttle bus time because he wanted to finish his coffee, the beds are very uncomfortable, we bought an executive room and they don't tell you until you get there that instead of having smoking and nonsmoking that they just stick an air purifier in the room and call it good.
For a "budget" hotel this close to the airport, they don't have to try as hard as they do to make you comfortable. All the staff were friendly and helpful. We even got upgraded to a jacuzzi room for no reason!
very good value for money, excellent continental breakfast available, room was very clean and tidy, lovely decor. The pool and spa made for a relaxing wind down. Small brekfast room
it is close to airport and staff is kind. no regular shuttle to airport except on request, it is not easy for people who doesn't drive car as the communication in south CA is poor.
The comfortable beds. Having to pay $10 for extra guets to park. Very thin walls. I could hear the people next door and on top!
the room, services and confort are vety good. The staff is friendly.
Bed Air conditioner not working unfriendly staff
The room was excellent and in perfect condition. The bed was terrific. The room was quiet, even near LAX. The driveway area in front is very small. They need a sign: "Park in undergound garage and take elevator to lobby to check in."
I choose this hotel based on photos online , however they must have stolen the pictures from another site as the building nor the rooms were anything like the photos. It wasn't a terrible stay, but when I think the hilton was the same amount I should have just stayed there instead. Especially when this hotel charged for parking as well. I wouldn't stay here again unless it's around $65 dollars.
The room is cosy and facilities are good like internet, microwave oven,etc. I would go there again if I have get the opportunity. no complaints
The bed took up all the space but it was a good size alot of movie channels and fridge The microwave was down the hall i didnt have a real comforter blanket the sheets were from walmart they had roaches and my towels were dirty looked like there were boogers on it I'll never stay there again
The area is unsafe
wifi works ok. Staff are kind. parking lot pretty small. whole building is extremely small as well. kinda old. Poor facility. No breakfast. No refrigerator. Air-conditioner kinda annoying. Looks not that safe.
Keep it clean Bathroom did not have curtains no privacy
That I was able to cancel my reservation and get my money back! EVERYTHING! GHETTO! Very shady. A lot of illegal activities going around at the same time.
I thought it was very clean. I had stayed in some other rooms one in compton one in Carson one in lakewood. The ones in Carson and lakewood were disgusting. This place was clean they painted the rooms the bathroom was clean it was just very small. Decent flat screen tv and excellent staff. It's an Indian husband and wife anything I needed they were more than happy to help. There were a few ants in the bathroom they came and sprayed. It was very quiet also. I would definitely stay there again you can't beat $46 a night with it as nice as it was. Every other place that cheap was just disgusting. They also had free wifi that was a nice speed. The only thing I didn't like was how small the room was and there was no refrigerator or ice machine. There was a microwave in the lobby and if I asked the staff for ice they'd get it from their apt but I didn't like bothering them too much. If they put refrigerators the place would be perfect. We
Price is ok for the hotel may be a little more expensive. If you sleep downstairs you can not sleep due to squek noises of the upstairs floor. The environment not look safe. Thé bathroom is so small that we could not use it. Limited amount öf parking. WiFi is good.
Noting Everything would not stay here
I liked how close it was to LA. There wasn't much parking and I didn't feel comfortable leaving things in my car.
Just clean The location, the ambience , almost everything very expensive because nothing worth the pain
good service! no
The hotel is realy gret. Great staff, wonderful instalations..... So I really could live there. The price and the cost to park, once the garage is inside the building of the hotel.
We were planning to have our short, informal ceremony on the beach and then enjoy the rooftop; but, our view was so amazing, we had our ceremony right on our patio deck! Also, when I mentioned to Billy that we were getting married that day, he sent a bottle of champagne to our room! Unbelievable guest service! We will recommend the Erwin to friends & family.
We loved the new and greatly designed rooms, as well as the young atmosphere of the hotel. The rooftop bar will take off - it is a great place. We will be back! The staff needs some more time together to make everything run smoothly. But they were always very nice and friendly - thanks for a great time with you!
Was given great upgrade; rooftop is fantastic Absolutely everything was great!
Miguel was fabulous and helped us in many ways, he went above and beyond. The entire staff was friendly and helpful The music on the roof did keep us up, and the ear plugs cost money
Hotel Erwin is perfectly located on Venice beach, the staff is excellent, restaurant serves excellent breakfasts, nothing to complain about.
The tiny sign on the door entrance in the corner.. Stating that there were chemicals in the building from which you could get cancer from.. Was not clear when I book the hotel that the building is a health risk.
Great location, very new, and very nice staff! Perfect place in Venice.
We stayed here with a couple friends for a birthday weekend celebration. Jesenia was really nice and calles us when we were able to check in early. The rooms were great. My cousin checked in early but didn't get the king bed she booked. So later she called Jeff and was able to get a better room. A suite! The rooftop lounge during the day was great. The bartenders was nice. At nighttime, the waitress we had was btichy. The lounge areas were nice but even for hotel fuests we had to reserve on opentable.com. the problem was we had a big group. They provide blankets so thats a plus but we didn't stay up there long. Lastly, Valet/parking was $32!
The closeness to the beach and water and how close we were to Venice beach all the interesting people and places we saw was just amazing can't wait to come again The only thing I didn't really like was the view from our room
It was close and convenient to my son who lives in Venice. Stayed there in Dec. in the newer rooms on the top floor which was much nicer than the room I had this time. Also, I think the 6th. floor room was about the same price as the room where I was this time.(5th floor) Yes, I opened the sliding door during the night for some fresh air. It was difficult to sleep because of the noise(homeless sleeping in the alley) that my room overlooked.
the suite was awesome! The rooftop bar was great. Blankets were clutch. Friendly staff!
THe desk staff was very attentive and accommodating.
Staff were very helpful and location was perfect. Close to all the action yet quiet. In the evening you had to enter hotel through lounge bar which at weekends was packed so not ideal with kids.
Very dark and claustrophobic rooms. The colors are dark for a spa hotel. And very noisy. We don't call a spa hotel just because there is a tub in the room. more "willing to help" personnel instead of pretentious trendy ones. we request service.
the ambiance, proximity to the strand/beach, complimentary breakfast, overall service was good. it has the "cool" factor of the club atmosphere at the front desk. however, it is sort of unsettling checking in late in the evening in the middle of the club, without being all done up and all the clubgoers are sort of checking you out while you stand at the front desk. i recommend trying to check in before the night life begins there if you are at all self-conscious. i like the complimentary use of bikes and beach chairs. when we arrived our room was extremely hot - even the bellman commented on it. However, after 2 hours the a/c was still not working to get the temp down. We called to front desk at midnight and said we would like to change rooms in the morning. the next day no one contacted us to see if the problem was remedied. the a/c system is strange - it cut on and off all night. in the middle of the night it was very hot in the room but by morning it was freezing cold. the temperature never stayed consistent. it was a very disruptive 3 nights of sleep with the constant temp changes and the clicking and humming of the system turning off and on all night (approx every 20 minutes).
We loved the location. And we loved the quiet professional attitude of all staff- everything done with a smile and curtious attitude. Extremely service minded- which made us feel valued as customers and we will definately stopover again.
Location, room amenities Expensive, no complimentary waters in rooms or glasses (must be requested from front desk), couldn't get logged onto the wireless internet network in the hotel, loud party til 2:30 a.m.
The room was relaxing and comfortable. It was perfect for my wife and I to celebrate our anniversary. The price was a bit much for what it offered but I was willing to pay becuase of the location and it was a nice place to stay at.
- the staff were very friendly at all times - the location of the hotel was great, Manhattan beach and the surrounding area are lovely and its an easy 30 minute drive to central LA - it was very busy, the foyet doubles as the bar which was constantly busy with parties, this meant that there was nowhere for the hotel guests to relax or sit with a drink - the lighting in the room was very dark and due to being overlooked by the main road (ground floor) we could not open curtains to enjoy the sunshine, it began to feel a little depressing in the room!
I thought it was lovely. Furniture was lovely and the room was spacious and spotless. The pool area was lovely and the free internet access handy. I would stay here again and would happily recomend it to others.
I had a long day and became stranded in LA overnight. The manager did a great job realizing my situation and helping make me comfortable and ensuring that I had all I needed..
I had a Christmas eve and Christmas day unplanned layover in LA. The girl at the front, Jordan really was sweet and nice. Helped my stay start off right.
When I had first arrived at the Embassy Suites Los Angeles--International Airport South, I was mesmerized by the beauty of the hotel. I enjoyed the less busy location of the hotel as well. The hotel staff were friendly and comforting. There was no selection of expensive champagne. Kristal or Dom Perignon would have been preferred.
location; airport shuttle; coffee in room; no valet parking
Excellent service, good decor and layout of hotel plus indoor swimming pool. Staff friendly and helpful without being intrusive. Need to ring the hotel for shuttle bus when arriving at the airport, which is not handy when you have a non US phone
It was excellent & more than fulfilled our needs. Instead of just being a 'kill time / stopover place' we discovered a spacious suite, good bistro food, friendly staff, amazingly efficient check out system & free extras - free internet access, free drinks & nibbles early evening, an excellent breakfast included in the price & a no fuss free extension to stay in our room til our free transfer to airport was due. All more than we expected & reasonably priced. Highly recommend this as a place to stay if waiting for connecting flights at lax or just a family get together in la! Nothing to complain about - all excellent.
The bed was new and comfortable. They allowed late check-In. There were young prostitutes everywhere and the staff just let them.As well as Pimps outside. The staff even talked with Johns to arrange room visits with the prostitutes. It was uncomfortable atmosphere. The suite had several holes in the floor , under the carpet. The tubs drain plug was broken. But we said nothing since I was too afraid to open the door again.
Same variety of breakfast items everyday
Location was great Very thin walls could hear ppl in next room. Whom was liud
all inclusive. Not a very good area.
Did not get to experience hotel Did not like treatment from staff. There was a misunderstanding due to hotel staff misunderstanding me and using hotel jargon, assuming that I would know what she meant. When my husband and myself got to the hotel at 1am, we did not have a room to sleep in for the night and was forced to pay for another room in another hotel because of the assumption of particular staff member. When problem bought to person that created it, the next day, we were told that there was nothing that could be done about us being wronged and staff showed no sympathy and did not apologize. We then cancelled our reservations and would not again book here, being that we felt customer service was not good and did not like area of hotel either.
Everything was comfortable, the breakfast was good That the pool closed early
Very nice room, comfortable beds, lovely and clean hot tub and pool. The cinnamon rolls are always AWESOME!
Comfortable King size bed and a clean bathroom. Very slow Wi-fi connection and the noise heard from opening and closing of room doors at night.
Good price, clean, nice, friendly staff, convenient shuttle, nearby restaurants, very comfortable. no complaints
My honeymoon flight home was delayed and whenever i realized we wouldn't make it to the hotel that night I called to cancel. Was told that the rate was non-refundable. I am a Gold IHG Rewards Club Member and am pretty unhappy with their indifferent attitude towards their customers. I have NEVER had a problem like this before, hence my continued patronage to their hotel chain... so I'm not sure if this was a site-specific policy or a Holiday Inn hotel chain policy. But it sucks. It is truly bad business. Definitely rethinking my brand loyalty.
The room was pleasantly cleaned daily. Adequate workout room. Weekday staff was pleasant and accommodating. I PRE-PAID for a week and upon arrival was told there were no more rooms available for that which I PRE-PAID. After much discussion, they found a room. The room key kept deactivating, even though it was no where near our phones. Around July 4th - it is a VERY busy hotel, lots of large families. For us, overall, it was too far out from Santa Monica, however, there is a shortage of mid-range hotels closer to Santa Monica.
Hotel wass very clean & all the staff was very nice and courteous. Free breakfast was excellent- no waffle maker but there was a wide selection of everything else and a selection of teas which you normally don't see at any other hotels. There is some family friendly fast food locations very close by & parking garage was also very close Nothing to complain about except the rug in our room was stained so we wore shoes in the room the entire stay.
Free parking Free breakfast Comfortable soft beds Close to airport Close to activities
Nice breakfast Charge too much for room where the ceiling is saggy looking and looks water damaged.
Wifi did not work in my room and hotel had no explanation or help to fix problem other than to give me free wifi. Useless. Room had mildew smell. Front area of suite is not functional.
Comfortable, spacious family rooms ideal for our family. Area great with lots of places to eat and shop close by. Felt safe walking at night and had great road links. wasn't aware karaoke was on at the weekends. A bit noisy especially for younger families. But it didn't go on too late.
This is an older hotel with lots of style (leafy atrium with koi pond) but all the suites have been recently renovated. Wonderful, included breakfast and free-happy hour every evening. All that for about $100 per night. This place is hard to beat
Room was clean, roomy and comfortable Hotel is under big construction project. Lots of dust and construction noise during day. Bar and restaurant amenities not available for now due to construction. I'm sure once it's all done it will all be great again
Even though the is no smoking the room had a slight smoke smell. Don't know if the rooms need to be more aired out or something?
Restaurant, good food and drink, very friendly staff in bar section and the breakfast the next morning was good as well. where do I start, my room faced west , which is the front of building and the glaring light that lights the outside of building also lit my room all night long...Upon arrival I was greeted with a note on my pillow that read something to the effect, that because I had the do not disturb sign out they did not clean my room, HUH? I just checked in, Needless to say I didn't feel comfortable that my room was cleaned. When I brought this to the attention to management the next morning, she seemed to think no big deal they probably just left the wrong card, I asked her "Would you feel comfortable?", little to no response. The other problem was that the air conditioner could not cool the entire room, especially the bedroom (its all the way in the back), which left me hot all night, where a sheet was almost too much, Overall I would not stay here again except it is so close to where I need to be once a month. For the price I would expect better.
The hotel is very clean and has everything within a mile that you would ever need (Fast food, restaruants, malls etc. Its a very safe place to stay with the family and close to the freeway. On saturday night they have a band that played until 11:30pm that is very loud through the hotel and you can here them in your room. Not sure if this is every weekend or just that sat.
The room 221 is the worst, is next to the washing machines and they work 24h.
The room was quite spacious, breakfast was nice and free parking
I absolutely loved the atmosphere!