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First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
the strict minimum!! 14 GBP for wifi
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
The food was great, and the service terrific too. Doors a bit scratched up.
Close to the airport. Elegant in its own way. The rooms are a bit small.
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Nothing decor very tired, noisy
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Close to the airport The rooms was far too hot.
Slick check in, very clean and comfortable
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
location for airport
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
Returning to the US from a European trip, we needed to transfer from London Gatwick to London Heathrow late at night, and then depart the next morning from London Heathrow. The Hilton Garden Inn was ideal. It is located close to Terminal 4, and gave us a good place to stay for the night. Staff are very helpful. I can't think of anything
Very convenient, great location to airport
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Executive lounge small room.
Quite up to date Small room
Staff attention to detail, quality of room and location
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
For a special occasion location and staff generally are very good Tried to charge me vat on top of the agreed room rate I had to be persistent to correct this- newspaper not delivered to room - very long wait for breakfast
The staff were lovely and very helpful. The historic surroundings and contents were most interesting. We were upgraded to a better room without asking. Very creaky floors in the bedroom!
The reason we chose cliveden was because we had visited the house and grounds previously and the house and the grounds are spectacular. Most of the staff were friendly and helpful. a stay at this hotel represents abismal value for money, cliveden as a hotel only survives due to its spectacular location. At nearly £300 per night I would expect at least some things to be provided complimentary as they are ith other hotels, ie there were no tea or coffee making facilities in the room and only two small bottles of water provided, for this rate I woulkd expect a fruit bowl and full drinks facilities. Although the staff were mainly friendly (there were only one or two that were stuffy and slightly condescending) ther is a culture at cliveden of expecting substantial tips, I do tip, and I tip for good service, however I feel slightly uncomfortable when I am given no other option than someone carrying my bag witha tip expecte
Lovely hotel and grounds and yet a comfortable feeling I found the 'extras' a bit expensive - £18 for a glass of champagne and £4 for a local call for example. We had a private lunch with friends in the Boudoir at lunchtime and stayed overnight (ate in the Terrace) and paid out a tidy sum all in all, so I found that some of the charges were a bit excessive - the £209 charge for coffees (on top of the meal) at lunchtime was a bit high!
The staff were very helpful and it was a lovely inviting hotel. Nothing
Sheer beauty of the place, lots of history and fantastic grounds. The price!!!
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
clean, modern and comfortable
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
Convenient for our touring itinery.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
The food at the restaurant was excellent - a fantastic meal.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
Nice and modern hotel, very friendly staff, breakfast buffet
great atmosphere and fantastic service, the staff seemed like genuinely good people. The food was absolutely delicious.
Staff were really accomodating and helpful distance to walk into town or to train station, but taxis were easy enough to book and quick
The last minute rate - would not have been able to afford it otherwise No
Comfortable large room with good facilities. Could have done with more milk & tea bags, had to ask at reception for more.
Good facilities and very welcoming.
the rooms were very clean and comfortable.we only stayed for one night so didnt see much of the hotel,would stay there again.
Facilities, choice and long breakfast period.
all of it apart from waiting 25 minutes for bar waiter to serve us after telling us to sit on lounges went to our room as above
Very good cleaning staff, reception staff and service in the bar; rooms were very comfortable and quiet The location - some way out of Marlow centre & not a pleasant walk. The restaurant was closed on the second night of our stay as there were not enough guests in the hotel. The breakfast is poor value at £16.95 - also extortionate to charge extra for espresso etc.
We were attending a family wedding in Maidenhead. It was easy to jump in a taxi to the hotel from the railway station and within walking distance of the town centre. Good for families as the hotel has a swimming pool and a steam room & sauna for the adults. Good breakfast.
friendliness of the bar staff no
Room was clean View of the carpark. Long walk to room.
It was close to the place we was dining at that evening. The fact that the room walls had stains on, the carpet had stains on, no proper ventilation to the room, it was under construction which was not mentioned to me before i went there!
Very helpful and friendly staff, eager to help and delive customer needs Bar prices were extortionate
breakfast was good apart from cup of tea having floating oily bits. shower was cold in the morning so we complained to staff along with other couples in our group. Staff confirmed they had problems but did not offer any compensation or reduction in our bill. Also it cost £9.70 for 2 vodka and cokes.........ridiculous prices. Also hotel did not think we were entitled to breakfast as aprt of this deal but our voucher showed we were so they had to send 2 breakfast vouchers up to our room after checking with management.
new clean fresh
Location near lhr was very useful to us. Room was very comfortable. Check-in was a disaster, as we were not told where to find the room. We were told the room had two bedrooms, when we had booked two separate rooms. We eventually got our two rooms but it shouldn't have been so difficult after a tiring day.
It was local to where I needed to be There was a lot of noise from staff filling and emptying bins early in the mornings directly outside our room (approx 7:30 both mornings) The cost of drinks and refreshments at the bar/lounge where exspensive (£5.50 for a glas of wine!). I can see no reason why this should be so much more than a standard Bar/restarunt.
noisy, outdated, slow internet and stil wired access (despite high speed written in the room), minibar empty, TV not working, temperature too hot and unable to sort out. I will not come back to this hotel anymore in the future.
every thing it was perfect for a quick getaway for the weekend lack of parking
Room facilities Noise in corridors at night
Friendly staff, gym was good. SPA was not that good.
the bed is very comfortable and the room is spacious and clean
Marriott room standards as expected Restaurant staff were extremely slow (it was busy for Ascot) but not full. Waited 20 minutes on wine to the table. As a Marriott rewards customer I have had better experiences with regards to Marriott service
conveinience, Quiet no
Room was exceptionally clean with excellent facilities. location was good for Windsor. Reception and room staff excellent. Would book again despite bad experience in restaurant. The service in the restaurant was very poor. Starters and mains were brought to the table together and after we requested main be taken back, we then waited 15 minutes before in was returned after starter was finished. Restaurant was not busy . However, waiter was very apologetic and did not charge us for the meal.
Amenities Too expensive
Check in was clean and efficient. The place appears at first glance to be running very well. Getting a meal was a fiasco. The restaurant staff informed me that the kitchen was running a "little" slow only she forgot to add the inverted commas. The standard of food when we finally got it (had to threaten to leave) was very poor. The up side was I didn't get billed for the meal but I would have gone out if the hotel had been honest and said they were not able to serve from the a la carte menu that evening.
Staff was extremely helpful and friendly. Room was clean, comfortable and spacious. The showers were very difficult to use and we had to change rooms because the shower couldn't have pressure and heat at the same time (something about being too far from the main pipes).
Comfort and cleanliness of room. Staff very attentive. First impression on arrival in reception, staff efficient and friendly queue dealt with efficiently. Room well equiped and bed plenty of pillows and clean.
It was the site of a special dinner we were attending and the fact that the dinner and our accommodation were on the same site was a great advantage It is a small point, but I would have like more biscuits on the tea-tray! Enough for afternoon tea, and tea in bed the next morning.
The hotel felt a little tired, the greeting from the hotel desk was cold and unwelcoming. The bathroom, we were in their best room, was small with very little space to put anything. we spent an hour or so in the hotel bar but left due to limited choice of wine, at extortionate prices - I certainly would never stay there again.
Location good, booking in/out was easy. Tatty carpet in the lift....a poor first impression.
This hotel is a large 'function' commercial style hotel. well trained staff, executive room not inspiring and not executive quality.
A good location for the road networks. Restaurant food and breakfast good. Staff helpful with directions to the nearest tube station. The lift decor could be improved; looked worn out.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Early check in after a long haul flight was not possible
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
we found the hotel very cosy, very comfortable beds a excellent breakfast and very good service.the hotel is in great location with beautiful views the lady waiting on the bar was a little unfriendly in the evening her demure came over a little bit arrogant but it didnt spoil our drink and im sure she was just been a little too professional
Location and scenery was pleasant. Cleanliness.
It's a great location for me and as long as you get a decent rate, not bad value. I would never pay full rate! The rooms are very comfy and there is plenty of parking. The air conditioning did not work and the room was very, very warm. Food/wine is too expensive I walked into town and found lots of better value restaurants. £2 card charge & £1 charity donation added to bill without asking.
The location, the hotel staff and a lovely room. Breakfast not included
Very comfortable and stylish Nothing
the position -next to the Thames Noise of airconditioning units situated outside the window. Also the bed was uncomfortable.
excellent service from /reception / restaurant /aubergine staff who were very attentative and curteous -excellent location of hotel and plenty of wildlife hotel members of staff and business people using hotel lounge for long meetings meaning paying guests cannot sit down for morning coffee l
This is my second stay on business and i find the quality and location are excellent for leisure or business. Dissapointed that i did not have a river view room this time.
Location excellent and fabulous restaurant overlooking the river. Had to move rooms as booking incorrect and room very small.
The location and the general high standards The controller for the tv is unfathomable. Printed instructions should be provided
We were looked after very well from our arrival to our departure. All the staff were friendly. It would have been nice to have a pool
Shower only ran hot - no cold water! Toilet didn't flush either. And this was one of their refurbished rooms!
Summer special good value for money compared to other hotels in the area
a nice big room
noce location bit "tatty"
very pleasant staff, nice room - well furnished and equipped no fridge in room very restricted menu
nobody to see you to the dinning room for dinner or breakfast.dirty cups &plates etc.
Friendlyness of staff
spacious family room, complementary breakfast as art of package there was a wedding reception with v. loud disco right next to our room and on the patio in front of our room, which we weren't told about beforehand. Even when we arrived we were only told of there being a reception, and not about the disco. My three children and the two of us subsequently couldn't sleep until after 1a.m. because of the hideously loud music, and it really spoiled the weekend. Had we refused the room upon arrival we would have been liable to pay the room fee regardless.
Absolutely everything! It was excellent from the moment we arrived as a group on business to the minute we left the hotel. The staff, rooms, restaurant were beyond expectations. I will definitely stay there again if I get the opportunity to take my husband. Nothing I didn't like, but two of us didn't get our early morning call - not a huge problem as we were already awake, but worth mentioning!
First class all the way Limited menu selectin in the sports bar
excellent facilities. main restaurant closed. drink and mini bar prices too high
The size of the room and the Hotel's location poor service at the restaurants
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
Location and friendly staff Cleanliness
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
staff and decor and spa very noisy.
Peaceful surroundings, good old fashioned service
the beautiful location, the general ambiance of the hotel and the lovely breakast, also the convenience of easy parking the room was rather small and dark
Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.
Spa and pool facilities were excellent. Good breakfast. Nice location. We booked two executive rooms. One was very nice but the other was disappointing and in need of a makeover.
Very friendly staff They did not give me the executive double room that I booed. Finally they charged me less as a normal double room
Wow it was a fantastic hotel and such value.
Proximity to Ascot races The size of the bedroom.. very small for 2 people. Also the bathroom did not have a bath.
This is the second time we have stayed at this hotel. It is out of the way but castle can be easly reached by car. We like to walk so walked to castle which took about two hours.Breakfast was nice.
The rooms had good quality beds and the external noise (heathrow airport) was not intrusive. The resturant was poor. The English breakfast tasted of Indian Cuisine and was over priced. The main menu was in reality limited to Indian food however was reasonable quality. Again it was over priced however.
I found the lack of facilities ridiculous for a 4 star hotel. Surely, due to the lack of amenities in the local area, the restaurant should have had more than vending machine food as an option?! My room was dirty and I have come away with bed bug bites. It's a shame as I have stayed at other Arora hotels and have had excellent experiences.
Friendly staff. Clean room. Plenty of hot water, good shower. Swipe Card that took on average 8 goes before registering. Soft bed leading to backache. No biscuits in room. No restaurant.
Two small gripes...1)some shoe cleaning wipes would have been appreciated 2)Please stick a 'Lift lid' label on the kettle cupboard.I got grumpy when I learnt I had to read a room operating manuel before I could heat a kettle!
No instructions were given on use of room card to activate the lift. The checking in staff were not competent of the use of the computer. No instructions were given or displayed on how it was necessary to lift the top off the cupboard to make the kettle work
It is relatively close to the airport. It is very quiet. It has easy access to public transportation.
It's a nice clean Hotel. Hotel is in middle of no where. Although its still close to Airport but more firther away than other hotels. Dont get confused between Arora International and Arora Park.
the bedroom itself food and service
Exceptionally clean, comfortable and well appointed for Heathrow The resturant is a get it from a vending machine & microwave it yourself as mentioned but not great choice to say the least. the bar is limited at best when it is staffed.
Hotel was clean and comfortable and the staff were lovely. No complaints at all.
Helpful staff willing to go out of their way to help with a problem
I use the Hotel and Restraunt on a regular basis and have always found the location, food and most importantly the staff to be exemplary !
Great Vaule for £100 special Rate. High Standard of Room with Robe &Slippers. Bar Snacks delicious as well.Like being in a quiet, realxing country home.
Spacious, reasonabley equipped rooms in a pleasant setting Nothing
Reception very helpful, helped us with house hunting on their computer.Hotel easy to find very quiet setting. No noise in hotel at night no doors banging or shouting very relaxing. Breakfast not really up to expectation, not fresh enough or much choice.
The hotel is set in very fine grounds and has a nice country house feel to it. It offered great value for money. The shower in my room had very little water pressure except whenit was scalding hot!
Interior decor was stunning. Surrounding area very nice
The hotel was everything one would expect for its class. The staff friendly helpful and efficient, the room was excellent, as was the restaurant. A minor comment: Wireless internet access should be included in the room rate as it was in other hotels of this class where we stayed on this trip.
It would be nice to have a proper steam iron in the room. Overall the hotel was ok but for the price, there are better out there around the area. I thought that the service of the staff was fair but I suppose they were too busy since a function was on during our stay. The room itself was very good but I would not return to the hotel.
Excellent service at check-in. Room was ideal, comfortable and well-appointed. Breakfast arrangements (room in basement) were not great.