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Nice hotel, great, friendly staff The only bad thing I can think of is the towels weren't that soft. We used them to go to the pool and then requested some clean towels to shower with and the staff brought them up to us in less than 5 minutes. If the only negative thing I have to say about this hotel is about the softness f the towels, then the place is pretty great
Bring your own towels if you wish to stay here. Poor room service
I loved this hotel. Everything looked super modern and very clean inside and out. The one thing that surprised me was that the breakfast was not complimentary. I had walked in, served myself, my wife and my daughter everything we needed before a "waiter" showed up. They were kind enough to let us slide but I did tip. I'm not upset it wasn't complimentary but I am upset that it was that easy to mistake it as such. Overall would definitely go back and recommend it to others.
Appearance and friendly bar staff. Somewhat lazy and dismissive front desk. Given a room near construction. Dirty pillows (could smell a previous guests' perfume) and comforter. Broken air conditioning, all in a newly renovated room.
Area of city. Hotel lobby space Small bathrooms, no courtesy shuttle, no weekend Happy Hour
The room itself was nice and we did get an upgrade to a suite. The room wasn't totally clean. Dried soda on counter in kitchenette when we arrived-maids didn't even clean it when I left a note! Dried silly string in pictures and ceiling. Broken furniture. Disappointing. None of the staff smiles or even seems to welcome you at all. Plus--had to pay $17/night for parking garage across the street.
Nice rooms Small pool
I loved that I was offered a free upgrade A staff member by the name of AL was highly rude when I called the from desk and said the ice machine on the second Floor was broken. He paused and said, "what do you want me to do about it." OH MY GOSH!!! He asked me twice with a tone in his voice. So had to either go to the restaurant and get a bucket of ice or call room service. It took over 30 min after I arrived to receive a luggage cart. I arrived and let the cart worker know. He then gave my cart to 2 other people Who arrived after me!!!!! I was very disappointed. I've stayed at this location before. But this is the first time I've ever had a bad experience.
Clean, great location, comfortable bed and big room. No free wifi:(
Easy access right into mall food area. Fitness room was small but adequate. Fitness room was clean and included chilled towels. The single king room was small. Gave away the double bed room we had reserved weeks in advance. If I book a double room, that means I want/need a double room. Lobby extreme crowded. Took a long time to check in. Various cupcakes were sitting out in the lobby with blurry decorative icing that made them look like they had been sitting out a long time. They were presented so poorly that it seemed different sources had dropped off old goods that hadn't sold the day before. A room on the west side meant choosing between the hot western sun directly in the window all afternoon/evening or no natural light. Lots of Tollway traffic noise to wake me outside my window on a Sunday morning. Overall, overpriced for the accommodations and services it provides. Do not recommend.
Nice, clean room. Nice, helpful staff. Will definitely stay here again.
It was an expedi value so I got what I thought was a good price. Floors and bathroom were dirty. Reception didn't tell me anything about the amenities etc. over all it was blah and I wouldn't go there or recommend it.
Stay here the most. Nice clean facility.
The room is spacious with a full kitchen and a small room separate from the bedroom. The bathroom is not so big but nothing that compromises comfort. The cleaning was ok but the carpet and sofas are old and look dirty. The breakfast was very good. The front desk staff was ok, but could be more friendly and helpful.
The staff was really nice, and the rooms were nice as well!
The night desk clerk gave us a great suggestion to satisfy a late evening ice cream craving. Pacino Italian Gelato at Preston and Forest, not 10 minutes away. Delicious sweet treat.
The staff was phenomenal at the Embassy suites. The front desk check in was very easy. Brittany the restaurant manager was phenomenal and sent goodies to our room for our parties gathering. Restaurant staff very attentive. Housekeeping staff was friendly and efficient.
Air conditioning in room wasn't working was given a box fan for the room.
Good customer service, nice breakfast and nice evening snacks, clean rooms and very comfortable bed. Good choice, would stay there again
Breakfast; the food was good and dinning staff were awesome. The service other than the dinning staff was terrible. I reserved a 2 room suite with a colleague but both beds were in the same room. This is the worst hotel I have ever stayed.
Great staff both attentive and friendly. Will definately return. Refrigerator malfunction and bathroom needed maintainence.
The rooms had bed bugs!
Friendly staff. Enjoyed the adjacent restaurant / bar. Offers weekly rates.
The rooms were okay and good movies on tv I think its bullshit that after i paid for the 2 night i had to pay an additional 50 buck that i didn't know id have to pay till i checked in. Its stupid. It left me broke. The front desk clerk were rude and disrespectful. They are a shitty hotel staff. And the bath tubs floods and they dont give you enough towels because im sure they know it floods
Staff & location Small things / nothing major
Person at the front desk Dirty sheets , loud outside