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The front desk staff were friendly and helpful. The room, though somewhat older, was clean and the bed was reasonably comfortable. Water pressure on our floor (15) was good, but a friend staying on another floor (18) said that it was barely a trickle. Although we didn't use the pool, its location on the ninth floor was nice. Downtown Dallas, like downtown of other large, Texas cities (e.g., Houston) is just not a great location. We arrived on a Sunday, and very little was open. We walked several blocks to find dining options other than Subway, McDonald's or 7-Eleven. The hotel is not far from a Greyhound station and several urban parks, so there were often groups of people hanging around near the hotel that made the place seem a bit unsafe. The hotel is on the older side, and could stand to be upgraded a bit.
The staff was very friendly and helpful. The pool area was rundown. furniture broken and old. did not like that after a certain hour, the hotel bar turns into a nightclub with a $10 entrance. we just wanted to go have a drink at the hotel bar and it went from a nice hotel bar earlier in the day to a cheeky vegas nightclub packed with 20 somethings. We just wanted to go from our room to have a cocktail, not the gross club!
The location was nice in that is was close to many other places downtown within walking distance. Although the immediate area didn't give us a fully safe feeling. The price we paid for the hotel was fair. The smell of the hallway was bad. It seems like they never cleaned or replaced the carpet ever. The location also looked a little shady as we were walking to the hotel.
Good stay overall! One complaint was told via email and booking that the room included breakfast even the server with breakfast told me it was included but somehow I was charged anyway. Ill just make sure to be mindful the next time.
The front desk and concierge was very polite and friendly. The entrance to the hotel is beautiful! The bed was very comfortable and the balcony was nice. The room was in need of a remodel. Paint and color on the walls were out of date. There were several spots that have been patched over. The bar staff wasn't very knowledgable in making drinks or friendly. She seemed preoccupied with one customer the hour I was there.
We were supposed to have a room with two queen-size beds and instead we had two full-size. was very hard for four people to sleep in two full-sized beds.
The location is the reason I booked this hotel. Room smelled like wet mildewed gym socks. The bed was beyond uncomfortable. The toilet paper even felt like it was from the solitary confinement section of Riker's Island! We were forced to have our room keys re-magnetized 7 times in two days. I am very conscious not to let my cell phone come in contact with the keys etc, but it was a habitual problem. I have never experienced that in all the many places I have stayed in the past. The front desk staff was disinterested and going through the motions every time they were approached. Warm hospitality is not their strong suit. I really discourage this hotel when staying downtown. Go somewhere else.
It was close to the 6th floor museum Noises, lots of people coming in and out because there was a big party in the club located inside. Relaxing was impossible.
Location pretty much Door don't seal right main window dirty shower too short or too low,also breakfast too expensive for what you offer
I had a great stay. My visit was exactly as I expected. The hotel shuttle pick up from Love Field was a unique benefit.
Shower head was much to short for a tall person. I kept hitting my head on the spout which was both painful and disgusting.
Location is great, Dallas World Aquarium is within walking distance so you do save on parking. The hotel stay was ok, the room had a microwave and a fridge which I wasn't expecting so that was nice. You basically get what you pay for. The hotel is downtown and I checked other downtown hotel rates and they were quite expensive so settled on this. It's not a luxury hotel per say so plan to spend some time exploring the downtown because that way you get a good value out of your hotel stay.
Was willing to remove a faulty charge No hot water, TV didn't work, coffee machine in room did not work either, and a very loud AC
We felt welcomed, respected and valued as if we were family. The hotel is all about making you feel important. It is immaculate, the service was perfect in every respect. The staff made us feel comfortable as though we were both important and yet like we were old friends. Absolutely nothing.
Location was good. The hotel had a lot of amenities. The bar staff was not very good. Not friendly at all. Enjoyed the stay but it was not as nice as other Fairmonts where I've stayed.
The room was very warm and got even warmer in the middle of the night. I complained to the front desk and they said they would send a technician, but the temp never changed by much.
The AC couldn't keep up to keep me comfortable.
The staff were super. Very helpful and everyone was smiling! I stay at the Fairmont when I am visiting customers for business. Our family trip took us through Dallas and the only hotel I thought of was the Fairmont. My family will definitely visit the Fairmont in the future again. All good! Bartender made great drinks, pool was awesome for my daughter and wife and location was superb for walking to dinner.
Great service at the bar. Friendly bar staff. Great desk staff in the lobby.
Courtesy car will take you anywhere in 1 mile radius... BIG plus for us. Staff are super friendly!
Great price ,location & service
The facilities have been updated but you can still tell it's a very old hotel. The a/c in our room wasn't great. Would stay there again!
The beautiful historic lobby was a perfect first impression The room we stayed in was newly remodeled modern, comfortable, incredibly large with 2 king beds, beautiful, luxurious bathroom and great view of Dallas. We never used our car, everything was close enough to walk but , when we didn't walk, the hotel had a courtesy car with a very pleasant driver to take us to theme farmers market. The choice of restaurants in the hotel were very limited. The choices included a barbeque, cowboy theme, or the French Room, which was beautiful but not casual and comfortable. Very special occasion, dressy type atmosphere.
I prepaid for a room and adolphus sold it. I had to spend the night at a friends place and my card was still charged. Now I have to deal with the refund.
I have to brag on Rachel at the front desk! She was such a joy and so accommodating. She had to go through a few hurdles to find our reservations but kept us informed and happy. We were there for a girlfriends birthday and decided to schedule a ghost tour with Kevin. He made it so memorable! Overall the staff was so welcoming and professional. The room we were checked into went above our expectations. Comfy bed, clean and crisp linens, full sized pillows, spacious, equipped with a phone charging station, mini fridge, keurig and a wonderful view of downtown. The price of parking! 4 stars on location since there seemed to be some construction work being done on the roadways. Made it a bit challenging to get in and out with a truck.
Great attention to detail and employees were amazing! The formal bar was under construction. The cowboy bar was not equal to the standard of the hotel.
The Adolphus has always been our special hotel. The remodeling that they have done is great.Our room was very spacious and clean. The service, room service and front desk, was impeccable. We love being downtown near restaurants. We had a very relaxing stay at The Adolphus and we will go there again.
This hotel is beautiful! Staff was very nice and helpful!
Updated room and fitness center Shampoo lotion bottles impossible to use. No instructions in room. Charged for incidentals ahead.
Big rooms. Beautiful shower. Comfy beds and pillows. Hard to find something bad to say. Overnight parking fees of $28 was a bit ridiculous. The area also gets a bit shady at night.
Exterior and lobby have a classic vibe. Seemed understaffed in the evening. Front desk girl sounded stressed and overworked and was extremely unhelpful when we mentioned our breakfast order was not picked up the night before. She said it wasn't "her job"...never the words you want to hear as a guest.
The hotel is a grande dame of a bygone era in Texas and US history, and the room could not have been more comfortable. The location for anything in downtown Dallas is great, and it is an easy walk almost anywhere in the downtown vicinity. The room was spacious and large, and for a downtown hotel is very quiet. The bathroom fixtures could use updating.
Bed sheets were a little dirty. Nothing disgusting, but could have been better
Valet service was excellent and rooms were spacious 2 of our five nights out room was not cleaned. The pool was closed for renovation and we were not aware of this when we made reservations.
Good location, The over all conditions of The building is good And nice Housekeeping never Clean my room one day , The Manager in duty reduces USD 50 from The total Of my bill, but this discount does not compensate the inconvenience of this situation.
Our room was a one Queen bed. Room is small but very clean and nice. Bed is great. All staff are excellent. Bartender makes great "Mule" drinks and it is a good atmosphere. Breakfast comes with the room. You get hot scrambled eggs, ham, salsa, onions, mushrooms, breads, oatmeal, etc. Drinks for the evening reception: you get 2 drinks each, house wine which is not good, or domestic beer...hope you like Bud or Miller, not good for me. They have plenty of drinks but you pay for anything else. But the biggest problem is the food. We have eaten at Magnolia before and it was great. This time there is nothing good to say except for those who served us, excellent service. I sent my $29 rib eye back when it was well done instead of med. rare. Came back bloody pulp rare. I gave up. The spaghetti with veal meatball sounds great on paper and has no taste in reality. Given the other places around to eat, do not eat here as the kitchen has taken a dive.
Beds were very comfortable!!! no self parking, but using the texting valet service was quick and easy. Nothing gluten free available for breakfast except fruit. Gluten free dinner options were great and deliscious!
Location Breakfast was great The beds are a Queen size, at best, and so uncomfortable! Mattresses are in desperate need of updating. If a comfortable nights sleep is important to you, I would not recommend.
Great location. Easy access. Nice large room. Included breakfast.
Friendly staff. Elevator took too long.
Came here for a birthday, everything was wonderful Water pressure in shower was a bit lacking.
Professional and friendly service, excellent breakfast, good Wi-Fi connection, very nice decor, convenient location in the downtown . Our room had 2 queen beds with good mattresses. The stuff allowed us to check out one hour late and then let us sit in the lobby for an hour in the evening.
Nice size room, location, complimentary bar & breakfast, & shuttle. Housekeeping was TERRIBLE. We stayed 3 nights & they only made the bed every day. They never cleaned the bathroom, 2 of the 3 nights they didn't even replace our towels. I had to track down housekeeping to ask for some. They didn't vacuum or empty the trash. There were only 2 elevators that worked.
Good gym. Polite service. Clean. Lots of restaurants and bars around. Shuttle service provided. No late night services and extra amenities.
-free breakfast, location, free wifi, and beautiful building with an excellent view. Manager Gina (spelling?) was very sweet and helpful We checked in for New Year's Eve and specifically requested a room with a view of fireworks. The first room had no view, I had to pay for an upgraded room after going back downstairs. The room we got next was a disaster. Stains on the couches, dirty carpets, chair that was breaking, and fraying towels. The MOD came up to the room, looked at everything, apologized and moved us to yet another room. She was lovely and sent up a bottle of champagne but I would rather not have had to deal with switching rooms which led to us being very late for our dinner reservation. In short- rooms are not well maintained (last room had staples on the floor), only valet parking, SLOW elevators and front desk staff that don't seem to actually care.
Great location, fre bud light draft from 5:30-6:30, free hot breakfast buffet (impressive spread on the weekends). Cool retro boutique vibe. Weird smell in lobby, like cleaning agent masked with perfume. No dresser in our room to stash clothes, just a closet.
The staff knows you well and gives you a very close approach, this way they help you and lot's of times gives you good directions. Friday and Saturday the lobby becomes a Club and sometimes the sound is too loud even in the elevators.
Service was great! I continued to have problems with my room key in the elevator.
Staff was great Several parties (wedding, birthday, etc) had way too many people in each room and in other parts of hotel. Shouldnt allow but so many people in a room....
near american airlines center the restaurant too expensive
Amazingly appointed rooms, amazing decoration, posh furnishings, overall an amazing experience.
The Ghostbar! It was hottt! People keep to themselves though. I loved the roof top pool as well but at first it's a little awkward when people are just staring at you when you first come in because it is rather small. A rude girl named Jennifer that works at the desk. She hung up on me without saying at least a thank you. I had called about revising my statement because a pending transaction was showing on my bank card and I wanted clarification. I called her back right away and told her she was very rude.
Stayed at the Joule for my wifes birthday. It was our second stay at this hotel so that should speak volumes about our overall experience in that we are repeat customers. The staff were so eager to please that we felt like a part of the family.
Quick getaway for my husband and me to see Carrie Underwood and we loved the whole experience. Will definitely go again. Not a Thing!!
I personally enjoyed the attentive service, the design of the lobby/room and the comfort of the bed.
It was Centrally located. Rooms are a bit small.
The rooms very large and the gym was awesome. They even provided workout clothes and shoes, which I forgot to bring. The staff was very professional, except for the maid service. The maid service was lazy. The staff only cleaned the room once in three nights in spite of our repeated efforts to have it cleaned daily.
Good location. Cool, modern feel. Bed was not the most comfortable, very firm.
One elevator of 2 was out most of my stay. There with a large wedding party and we were all going and coming at same time. Very frustrating....
The Bar in the lobby was nice. Grrat location
While the room was not super luxurious - for a business trip - it was perfect. Rather a NYC loft feel (hence the name) with modern vibe. I had a nice view of some of the Dallas skyline. I do believe they really are green conscious - with a little recycle bin in the room so I didn't have to feel guilty about water bottles being tossed. Very close to the convention center and Main Street where we found some nice eateries and pubs (a five minute walk). Super friendly staff from the front desk to the bartender at the lounge. At the end of the day, the bed was very comfortable and I slept well. Erm - the pool area could have used a little help. I have come to count upon the hotel shampoo & conditioner (never bother to pack my own anymore)- but didn't care for the pre-mixed stuff in the wall dispenser.
Good location, easy check-in, & very helpful, friendly staff. Wouldn't consider the hipster, trendy decor, setting, etc., a bad thing- just different. Kinda cool (but glad I had researched online prior to know what to expect). The shower wall (foggy glass) was a bit strange, especially for my situation - staying with a friend. There's no room service, but refreshment/snack bar had enough.
The hotel had clean rooms, but the beds were not the most comfortable. It is located in a great part of Dallas, central to a lot of entertainment and easily accessible to the highway.
The hotel was clean. The hotel attempted to cancel my reservation due to their overbooking problems. They didn't want to recognize my reservation. After getting rather irate with them, they tried to send me to a sister property. I called and that property was overbooked as well. The desk manager finally provided me my room. I will never stay at this location again. I am a a Marriott Gold member and they treated me like crap.
It's location in the West End where all the events of the Texas/OU Weekend took place.
excellent hotel! Kayak hooked us up with a spacious suite complete with a kitchen and small living room! If i'd come back to Dallas, for the price... this is where I want to stay.
The hotel was very clean. The staff was very welcoming. The breakfast is very good. The facilities were fun (basketball room, swimming pool ...).
$30 a day for parking was a little high.
The front desk staff gave us a free room upgrade! They provided exceptional service. And not only our deluxe room but the whole hotel was super nice.
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This guest did not leave comments about this hotel.
Staff was amazing: friendly, incredibly attentive and response time for something was wonderful. Pool was fun and the pool area was well decorated. They could use a bar, though. They lack a restaurant and bar which was a disappointment. The breakfast was unappealing. Eggs were obviously not fresh. Everything lacked taste and the variety was disappointing. The first night our sheets felt like sandpaper and the towels are not soft.
This guest did not leave comments about this hotel.
Very modern, and clean, staff was friendly Location is a little hard to find but with google maps it made it a cinch :) shower took a while to get hot water but we turned it on a few minutes before we got in.
The location is perfect for those wanting to explore the downtown area and not be right on the freeway. I enjoyed the peace and quiet of the location. The outside pool is a refreshing break after a day of trekking in the city. The breakfast was about average, but trying to share one toaster got a bit crazy. Get there early if you don't want the frustration.
Loved the Free breakfast we were able to attend every morning when we were there because not only the food was good, so was the selection of foods. Also they opened the food bar early enough for us to get to our meetings on time. The on going construction, but of course that is something you have to put up with for the great things to come.
It was downtown close to the light rail and walking distance to almost everything. Also CrossFit Pac Elm is right next door!!! Staff was excellent! There was no restaurant, but I understand there will be soon.
Beatiful lobby and pool. Upscale rooms Hilton hotel policies are not customer friendly. The hotel gave me a lot a problem over wanting to put incidentials on cash instead of my card. I did not have time to go to the bank and deposit funds but I had cash. They were not flexiable with me.
The room was very clean. No room service menu in room.
It was interesting to stay at an older renovated hotel. The improvements- showers especially-were very good. The view was great of the Old Red Court House and in walking distance of the West End restaurant area. It was also right across from Union Station with the Dart and tre trains. With those and the hotel shuttle bus you could get anywhere in town. It was nice to have breakfast included. Our bathroom was a bit tight but manageable.
the closeness of all the sights we wished to see in the time we had there
I enjoyed the staff. I found them personable, helpful, and willing to go out of their way for my needs. The breakfast was okay. It seems as the week went on, the food seemed to be recycled. The biscuits and gravy became more water downed as the week progressed.
The stay was comfortable for two guest, liked that Hotel had a resturant in the stay. Did not like the parking area of the Hotel!
Great location Parking is not included
proximity of downtown, personnal are very gentle, good service