Des Moines Hotels

**Excellent value **Friendly staff **Free/included breakfast **Extremely fast internet (80mb download, 60mb upload) **Beautiful view of Puget Sound and west ward islands. **Great location - access to Seattle is 20-25 mins, SeaTac Airport is <10 mins, and the beautiful Des Moines Marina and pier are a 5 min walk down the hill. **Clean and well-serviced daily.

**Dated room decor **Extra firm mattress **Ripped/torn furniture and carpet, and scratched fixtures (bathtub, etc) make it look a bit "dirty", but it was actually quite clean. **Limited breakfast

The staff member I dealt w/ was great and she gave me an extended checkout, which was WONDERFUL considering that I got in at 2 am!

The room "appeared" clean but still made me a bit uneasy. The mattress seemed to be about 20 yo and swayed in...no support at all and very uncomfortable.

The Jacuzzi bath the second night was awesome. If you stay here, be sure to be on the second floor.

First night the room was smelly and very small. The third floor smelled really bad. Second night we moved to the second floor. Room was much better so was the smell. Only toast and cereal for breakfast.

It was dirty and smelled of Marijuana. Carpets and bathroom filty.

Room was clean and comfy st

Staff, I had the most horrible customer service. Never going back there thank you

Nothing.

Took an hour for the guy at the front desk to find one of the two reservations. Instead of apologizing and saying that he couldn't find it, he insisted that I had only made one reservation even though he saw the confirmation emails. He was the rudest most condescending person I have ever spoken with. The rooms were dirty. The "breakfast" was coffee and bread.

There was a minor snow storm when we arrived and the staff worked hard to get everyone to and from the hotel in a timely manner. They were very courteous especially Cathy on the front desk. When we got stranded at the shopping mall, ELizabeth ( think that was her name) organized the van to pick us up as all taxis were not running or unavailable.

Old dumpy Best Western renovated to acceptable level. OK for one night maybe but not for more.

Dumpy. Noise. No sound insulation. Leaky plumbing

Convenient location for getting to the airport. Excellent courtesy shuttle to airport. The driver was very pleasant and helpful.

How can you have a laundry room but have no place to get change? I was told to walk down the street somewhere to get change. That's ridiculous. Breakfast could only be described as lousy.

No restaurant

I wanted to cancel my reservation with 12 hrs notice but they wouldn't let me.

We had an early morning flight to catch and we had drove down late in the night. This place was less than 3 miles to airport. They have shuttle every half hour, but we took Ubr.

Smelled of weed even in non-smoking room.

Transportation from the airport was professional and friendly. Front desk was very accommodating with our early arrival. Rooms were clean, breakfast was varied and fresh. Absolutely no negatives whatsoever.

If you plan on taking the light rail into the city every day, this is a perfect location. You can take the shuttle to the airport, where the station is located then take the 40 minute trip into downtown Seattle. The staff was friendly and helpful. Rooms were large, clean, and comfortable.

At the time of our stay, the lobby was under construction. Depending on the time of day (or night), you will hear planes taking off.

Place is run down and seedy. Have stayed there for years. Felt super unsafe and rooms a total dump!

Carpet was wer about three feet around the ac unit. No plugs in sink and tib. Coffee maker broke and missing parts. Part of a metal plug stuck in bathroom outlet. Room had a terrible odor probably due to wet carpet. Felt unsafe on room and walking down the halls. Water ending machine empty and no bottled water for sale in hotel.

Parking was a pain in the butt

This hotel is so clean and even smells fresh. The free shuttle and location is very convenient, and the staff is friendly. Breakfast was a nice selection and the restaurant next door was reasonably priced withe delicious food. Plus, they're open late at night. I highly recommend this hotel!

The convenience of being close to airport, walking distance. Great place to eat in same parking lot. Great and helpful service. Highly recommend.

The curtains and refrigerator need to be replaced. The Continental breakfast needed more options.

Price for room. Shuttle driver very nice.

Breakfast tables dirty. Poor choice of items. Tacky presentation. Vending machine not working. No elevator.

Everything. The rooms were well appointed and very comfortable. The resident lounges throughout the hotel with 24/hr snack access was great. The restaraunt served excellent food.

While waiting to change rooms I received a few uptight an accusatory calls from a guy at the front desk asking when I'd be checking out- not friendly and stuck up. I was packed and ready to move and just had to wait around in my room for about 3 hours until I was finally moved, to a very nice sweet that smelled of debauchery (day after a large wedding) and lots of snacks crushed and stuck in between the couch cushions.

The facility, property, and amenities were nice.

On the first night our car was broken into and a very sentimental wedding gift was stolen from the vehicle. We were notified by security at 0130, the police didn't come until 0330, and we got NO sleep because of it all. All that Manager Marc was willing to do was allow us to check out early without a cancellation fee!?!?! After several conversations he finally agreed to refund the second night. Hardly any compensation for the stress, grief and cost of the whole incident considering the vehicle was owned by a family member so now we have to pay the $500 deductible, $288 for a rental car, and not to mention the cost of replacing the wedding gift. IT WAS A HORRIBLE EXPERIENCE AND SOLELY BECAUSE OF THE TREATMENT WE GOT FROM MANAGER MARC, NOT ONLY WILL WE NEVER STAY THERE AGAIN BUT I WILL TELL FAMILY AND FRIENDS TO NEVER STAY THERE AS WELL!!!!

Staff and location

Room, stained carpet, bed was awful. Overpriced for room quality.

Room was big.

Bed bugs.

We feel cheated. Were sold a deluxe room with coffee facilities and breakfast. We got a room with torn armchair and dirty floors. No coffee and no breakfast and in a depressing location.

The front desk lady was nice.

Everything at the hotel was old. The room was veryyyy old, dirty,broken smell change everything.

The room was very nice, clean and neat. Wifi, TV and alarm clock all worked nicely as expected. Breakfast was nice with plenty of eggs, link sausage and good coffee (especially for someone who likes rich coffee). Breakfast was served on plates with stainless steel dinnerware.

Clarion didn't have our reservation when we arrived. I couldn't really determine who dropped the ball, but I suspect it was Clarion didn't update their reservation computer, when the reservation came in from a third party provider. We fixed the issue, but it took approximately an hour when I would have preferred to have been in our room. I would recommend people check with the hotel as far in advance as possible to make sure the reservation/confirmation no. provided were, in fact, received and registered by the hotel staff.

Very helpful and professional staff. Very clean and great rooms. Excellent breakfast buffet.

Had to go home.

TV not working. Desk attendant at 11pm switched TVs so we could use movie ordering menu.

We stayed on the first floor so I enjoyed the high ceilings and spacious room. We didn't get to have the breakfast but it looked really good. The room was very clean, and the beds were very comfortable.

We stayed on the first floor at the end of the hall. We could hear anyone come in or out of their rooms. It made our room seem very noisy.

The information given to me didn,t tell me where to go in the airport to find the free bus service. As a result it passed us by and we had to pay for a taxi.

Free shuttle to and from airport, once they actually found our booking

the woman on the desk hung up on me when she couldn't be bothered searching for my booking. Our bathroom was not cleaned, the floor was covered in hair and there was rubbish from the previous guest in the shower. The fridge still had food in it, fruit that was well past it's time. After check in we had to go to reception to get toilet paper and we found the Manager behind the desk cutting his toenails!

The staff were very friendly & helpful. Went out of their way to help! Good wi- fi

Not a lot of extra. Basic. Clean. Nice did not carry local root channel so missed local baseball game with major league team

The room the next day.

Arrived at the hotel on time at 2 am and learned they had given our room away. The plan was to spend time with family at the hotel before my sisters funeral the next day. We were told, that if a card holder...regular customer needs a room the hotel will bump someone who was reservations. And there were no rooms in the area. They wanted to put us in a hotel 10 minites away (really 20), it was a good thing we didn't do that because due to work on the freeway people coming to the funeral from that direction were an hour late. We ended up waking up my grieving parents at 2:30 AM and sleeping on the floor at their house. They did comp one night the next day, so what! I didnt want a free room, I wanted a room. When my wife asked, " if had we not shown up would we have been charged for our room?" the woman behind the desk turned red and would not answer.

Rooms were clean.

The room description said there was a fireplace...there isn't. They charge an additional $70.00 for "incidentals" and claim it will be returned at checkout. It is returned at midnight following checkout.

Nothing

The man at the front desk was unfriendly and not helpful at all. I get there and hotel is overbooked but font desk dude, who is really tall and has dark hair but do not remember his name, was awful. He blamed the issue on the third party website and the other group went out of their way to help but when I tried to talk to this guy he would take no responsibility or even say he is sorry for the situation. Then when I was asking if there was a way he could double check or have any idea of what I should do he walks away when I am still speaking with him. A hotel that does not have customer service is not a place anyone should want to be.

I was looking for inexpensive accommodations but this hotel probably charged more than they should have even at the price I paid. For literally $10 or $20 more a night, I could stay at a much much much nicer hotel. Best shower pressure out of all the hotels I stayed at though. Lots of parking even for large vehicles. Close to lots of places to eat and highway. The girl working at the Front Desk was super nice and helpful and understanding. Manager was nice and helpful as well. Housekeeping staff were good. The rest of the staff...one older front desk man in particular was super rude and barely even said please or thank you or showed any kind of effort for his job. He was usually the overnight front desk person.

There was a mild cigarette smoke odor in the lobby. The hallway carpet on the main floor was dirty and in need of replacement or at least a deep clean. The breakfast was good to have but nothing special and not restocked. The room smelled musty and dusty and the ac blew warm air even at the coldest setting. I had a view of a junk yard with a bunch of car parts out of my room. I will not return even if its dirt cheap.

My fiancé and I absolutely loved the bed! So comfortable, we both slept like rocks. The room was very sensible and neat. The free continental breakfast was surprisingly delicious! We went there every morning. Such a great variety of foods and tasty too. We swam in the pool and relaxed in the jacuzzi which were very nice and clean. Overall we had an amazing stay.

The downsides to our stay, are very minimal. The elevators were extremely SLOW. While holding luggage and bags it became quite annoying. Also there was some miscommunication with some towels we had asked to be brought up to our room. The operator had told the maid a different room number and they were delivered there. My fiancé had to make 2 different trips downstairs to see what was going on and came up with the towels himself on the last trip.

The only thing I liked was the pricess

That was not clean enough. Specially the bed.

Hotel was updated

Location, hallways were dirty, there was a coat from previous visitor in our room on floor made me wonder if room was even cleaned before we checked in!!

Rate was good but location is terrible unless you are visiting the new Amazon Fulfillment Center across the street. Stay in town and just pay the extra rates. Good shuttle service to the airport or light rail.

Room was not really clean. Spider webs and dusty. Flys Inn the breakfast area.

Room was huge, clean and immaculate. Best airport bargain for sure

It took a while to get a hold of front desk from the airport to get the shuttle bus.

do not go by the pictures, rooms are pretty bad, cost is way too high for the quality they offer. do not go there !!!!

Do not go by the pictures on the website!! The rooms are disgusting! We were somehow booked in a smoking room and said we couldn't stay in one because one of our children couldn't be around it, the women at the front desk said there were no other rooms available. We asked for a roll away bed, she said they were all out, so we asked for extra pillows, she said they were also out of those! We went to the room and it smelled like a smoking room would, there were stains covering the floors and the ac barely would turn on and did not blow cold air. We could not stay in there so we asked to be refunded and was told that we could not! We ended up leaving and wasting 109 dollars!

Nothing

Nice staff.

No usb for charge cell phone.

Staff was very helpful and polite. Good restaurants nearby

It was perfect for the money.

I liked my money being refunded secondary to the incredibly poor customer service, being moved to another room due to maintenance issues, and no refrigerator as advertised. The only plus to staying to here is that it is a direct road to the airport.

I didn't like paying for an upgraded room so I could see a sliver of the Puget Sound (not worth the extra charges between a traditional versus a deluxe room). I didn't like being treated poorly when we complained about maintenance issues or the lack of a refrigerator in the room. I definitely didn't like the fact that we had to move to another room due to the deadbolt not functioning properly. I didn't appreciate having to call housekeeping and have some gentleman crawl into our shower, twice, as there were no toiletries in the shower (there are dispensers for shampoo, conditioner, and body wash in the shower). It was an inconvenience to have to call for a refrigerator to be brought to our room, then moved to our second room, as they don't furnish refrigerators in their rooms (even though it is advertised as such in deluxe rooms). And what is that smell in the common areas and lobby?

Size of room, nice bathroom.

Rough neighborhood and stained bedding.

Good value, decent building.

Poor staff, cleanliness sub par

dirty rooms, noisy situation

I actually liked everything. Especially the king-size bed and jacuzzi. Absolutely fabulous. And then the night's sleep following the jacuzzi. Just doesn't get much better than that.

Getting up in the morning!!!

Staff was very helpful.

WiFi would not work in our rooms. It was a known problem but was not fixed.

clean rooms

The view from our room (344) was not a good one.. to say the least.

Room smelled of strong asthma and headache triggering carpet cleaner like the kind that covers up smoke. Sheets were bleached and starched but pillow cover seemed stained. The kind of room you would not want to ever put a black light onto. Definitely not 3 stars as was listed.

The pool was a nice area to relax with the kids. Breakfast was a nice and saved us an expense. We would stay again, but we normally Payless. We are a big family and cut expenses where we can.

The price was a little more then