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I keep staying here and it's like my home base in Des Moines
Friendly helpful staff ready to provide assistance and guidance. Found the location in close proximity to the the airport and interstate. Dining was not the best in the vicinity of the hotel (not the hotels fault) but found the hotel's restaurant especially the breakfast to be exceptional. The breakfast wait staff were among the best I've experienced at a hotel restaurant. The suites could use an upgrade/redecoration.
Everything about this hotel was fantastic! New construction and facilities made for a great stay. The staff was respectful and accommodating in every possible fashion. Thrilled to have been able to stay here and be so close to downtown Des Moines for the Des Moines marathon! If I come back to downtown Des Moines for a weekend getaway this will be where I stay.
New so spotless, but located close to train tracks. And the trains come through overnight. We were there in February, and our fourth-floor room was overly warm. Had to turn on A/C! Our double room was smallish, but had a great river view. Staff is best feature -- courteous, solicitous and friendly. I called later about an item we left behind. They located it and helped arrange to ship it back to us. I would stay again.
The hotel was beautiful and in a great location, my room also had a great view!
I just spent the one night, but everything was nice and clean. Also the view of the river was great. I would stay here again.
Mistakes in room service meal
location to downtown activities were great. Rude Manager that would not honor an email I received that confirmed a sleeper sofa. We were up charged for a roll a way bed. The staff was not knowledgeable about downtown events or directions.
Big rooms Break fast, parking
Warm, European feel Cold fries with room service meal
Beautiful rooms Fireplace Chef at breakfast to make omelette and waffles to order Great breakfast selection Parking garage across the street
Friendly and helpful staff - both front desk and valet; helpful with directions and made a couple of good restaurant recommendations; Location convenient for an event my wife and I attended during our stay and the valet shuttle included at no additional cost was helpful. Nice breakfast offerings. While I got lucky with a dynamite parking spot in front of the hotel for the weekend and didn't need to move my car, the notion of valet parking for $15 per night was distasteful (I know it can be much more in major coastal cities). Sunday morning breakfast should not end at 10 a.m. - it should run at least until 11.
The email for preferences was perfect!
it was a beautiful hotel, superior service, with very spacious rooms I wish it could be more affordable, I would definitely stay more often.
Large, clean room Good people
The room was so luxurious & the staff was amazing! The free breakfast was delicious! We loved staying at the Hyatt! Would definitely recommend & stay there again! The difficult parking, didn't find a spot & had to use valet
Great view, lovely space. Cost: clearly had upped their rates because the bar exam was being offered in their building.
not very friendly
I was on a business trip so the downtown location worked out well for me. No
As always...the breakfast! Forced valet that did not park vehicle in a covered garage but rather on a side street during a snow storm for a $25/night charge. I was told all about the city selling parking lot to private investor who is building a parking garage but that is not my problem. If you don't have acceptable parking options don't charge me a premium to park. Inadequate parking options just aren't acceptable and we'll look for another place to stay next time.
Greater location, rooms, and friendly staff. The hotel bar and staff leave a lot to be desired!
Complimentary drinks, snacks and great breakfast!
The location - on the river (I love water), our room had a view of the river and the distance between the hotel and Nolan Plaza - our day destination - only three blocks from each other - also hotel was easy to find
location was good, room was clean breakfast, as always at an Embassy, was excellent, especially great for kids. Valet parking at a very high (for the market price) was the only parking option. Room was warm and musty, didn't cool well.
Like most Embassy Suites, a very nice property, suites with plenty of room, great beds and bedding. Very disappointed in a $10 daily charge for Wi-fi - even for Hilton Honors members (except the two highest levels). Considering other quality downtown Des Moines hotels priced similarly, but with free Wi-fi access, this is typically a difference-maker for us. Also annoying, if you miss the complimentary breakfast (finishes at 9 AM), you are charged $3 per cup of coffee -- again, unlike other similarly priced downtown Des Moines hotels. Not a deal-breaker, but still seems kind of ridiculous.
Updated classic hotel. Clean, great staff, quiet, close to everything. The only thing on the downside is I couldn't stay longer.
Good location, friendly staff, prompt housekeeping. No swimming pool, there was one advertised. Oddly shaped and non ergonomic room layout.
The location being close to the Iowa Events Center is perfect. We had a double bed room and both beds felt completely worn out. The mattress' dipped in the middle. Could not get comfortable, poor nights sleep.
Staff was helpful and friendly! The room was clean and comfortable. The mattress was quite hard but the down comforter and pillows made up for it. The restaurant had friendly bartenders and good drinks. Didn't try the food but saw what others near us were ordering and it looked yummy. Overall we had a great hotel stay and I would go here again. Great value also! Halls were smelly, no fridge
clean and comfortable difficult to find the breakfast room--have to go through a scuffed up door that looks like it's the entrance to a janitor's closet. Once we were in, however, the food and the coffee were just fine.