2.0
When I got to the counter I was told I had no rental l showed my confirmation but they would not give me the rental l asked if they could give me another but the price increased by 1,500.00. Very upsetting since I was going to a funeral. Very disappointed at the service I received Would not hesitate to pass along what happened to me Extremely disappointed (ex) customerReviewed Jul 31 2026
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2.0
I wasn’t allowed to rent the car due to not having an incoming flight at the startdatum of the rental. I was allready 3 weeks in the US.Reviewed Jul 31 2026
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10.0
Friendliness and efficiency at checkout and return. Maybe have someone readily available to explain infotainment settings.Reviewed Jul 30 2026
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2.0
The location was permanently closed and I was not able to pick up the rental. Please remove this listing immediately!Reviewed Jul 30 2026
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2.0
Pretty crappy. Website is TERRIBLE. Paid for skip-the-line; arrived at airport and via the app was told to skip the line. I skipped the line, went downstairs to get the car; next instructions on app were to "go see an agent." Now we go back up and the line (that I was supposed to skip) is now much longer than if I hadn't skipped it to begin with. Thanks for nothing, Dollar. Next I finally get to agent and I'm told there are no cars, I need to wait. Okay, I say, just make sure I don't get charged for skip-the-line. "Oh, that's not us," says the agent, who is wearing a Dollar-branded shirt at the Dollar rental counter. "You need to bring that up with Dollar." Whatever. Eventually I got my car and, in case you were wondering, yes I was charged for "skip the line" ! Woohoo!Reviewed Jul 29 2026
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10.0
Initially car was not available, but after talking to manager managed to get a car actually better than what I bookedReviewed Jul 29 2026
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10.0
I reserved a Ford Transit, but all they had for me was a Kia Carnival. This made it challenging with my large family.Reviewed Jul 28 2026
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2.0
I rented a car for the price of 520$. When we arrived at the counter, due to some sort of bank problems, my credit card didn't work. The solutions given by the employee, was to pay for an extra driver at the rate of 15$ a day (making a total of 75$) and use a different credit card to pay the total. We accept this condition and a total of 387.71$ was payed at the counter because the indian thieve working at ORD airport add some type of insurance that we said SEVERAL TIMES we didn't want. The scammer told us the money would be returned to us as soon as we get the car back but of course it didn't happen. This is pure scamming! A company this size doesn't need this kind of publicity but I'll make sure I'll write everywhere I can about this unless my money is returned! I pay for the car, I pay for the extra driver but I want the money of a service I DIDN'T ASKED back. Disgraceful!Reviewed Jul 28 2026
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10.0
Car was very nice , price was a little high maybe go down on itReviewed Jul 28 2026
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2.0
I will never do business with Kayak or Dollar again! This was a total disaster. My rental confirmation said SAN (off-airport shuttle) with an address in San Diego. What it did not say is the address was 20 miles away and there would be no shuttle transportation to or from the pickup and drop off destination!!! I was on my own both ways, and, as it turned out at an extra expense of $180!!! In addition when I did pick the car up I was charged an extra $66 for a 'transit fee' that was not listed on my confirmation. The ordeal cost me time and money, was a violation of the implied contract with Kayak and Dollar, and completely misleading in the terms of that contract. I have rented many cars in many cities. There have often been from off-airport locations with a shuttle provided. NEVER has the location been miles and miles away with no actual transportation provided from the airport to the pick-up location!Reviewed Jul 27 2026
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2.0
Price changed at arrival to rental counter. Refuse rentalReviewed Jul 26 2026
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10.0
I have been flying into Scotland for 30 plus years and Dollar in Haymarket was one of my favorite experiences renting a car. No pressure to buy unnecessary insurance coverage, friendly, helpful service. Incredible value for money for a last-minute two week rental.Reviewed Jul 24 2026
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