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Room was clean, roomy and comfortable Hotel is under big construction project. Lots of dust and construction noise during day. Bar and restaurant amenities not available for now due to construction. I'm sure once it's all done it will all be great again
Even though the is no smoking the room had a slight smoke smell. Don't know if the rooms need to be more aired out or something?
The room 221 is the worst, is next to the washing machines and they work 24h.
I absolutely loved the atmosphere!
Wifi did not work in my room and hotel had no explanation or help to fix problem other than to give me free wifi. Useless. Room had mildew smell. Front area of suite is not functional.
Restaurant, good food and drink, very friendly staff in bar section and the breakfast the next morning was good as well. where do I start, my room faced west , which is the front of building and the glaring light that lights the outside of building also lit my room all night long...Upon arrival I was greeted with a note on my pillow that read something to the effect, that because I had the do not disturb sign out they did not clean my room, HUH? I just checked in, Needless to say I didn't feel comfortable that my room was cleaned. When I brought this to the attention to management the next morning, she seemed to think no big deal they probably just left the wrong card, I asked her "Would you feel comfortable?", little to no response. The other problem was that the air conditioner could not cool the entire room, especially the bedroom (its all the way in the back), which left me hot all night, where a sheet was almost too much, Overall I would not stay here again except it is so close to where I need to be once a month. For the price I would expect better.
The hotel is very clean and has everything within a mile that you would ever need (Fast food, restaruants, malls etc. Its a very safe place to stay with the family and close to the freeway. On saturday night they have a band that played until 11:30pm that is very loud through the hotel and you can here them in your room. Not sure if this is every weekend or just that sat.
The room was quite spacious, breakfast was nice and free parking
Comfortable, spacious family rooms ideal for our family. Area great with lots of places to eat and shop close by. Felt safe walking at night and had great road links. wasn't aware karaoke was on at the weekends. A bit noisy especially for younger families. But it didn't go on too late.
Nice breakfast Charge too much for room where the ceiling is saggy looking and looks water damaged.
This is an older hotel with lots of style (leafy atrium with koi pond) but all the suites have been recently renovated. Wonderful, included breakfast and free-happy hour every evening. All that for about $100 per night. This place is hard to beat
The Studio Inn and Suites in Downey CA A nice small hotel, Very clean and well maintained. Parking lot was small but not so small that it takes 5 mins to park. The hotel employees were very nice and helpful. The room we stayed in was surprisingly large for the size of the hotel. It was a welcomed suprise, room was clean. A++++++ hotel
Everything was excellent. I loved the staff and the hotel.
This hotel is newly remodeled with great taste! The rooms were very clean, cozy and comfortable. I was very pleased with the amenities which included a in room coffeemaker, microwave, fridge, iron and iron board as well. The front desk was very friendly and a great selection of danish/muffins with fresh coffee in the morning!
Very clean big Room, Friendly Staff. Must have a Car, because LA downtown & Hollywood is a 20 minutes drive.
Perfect stay....i loved the rooms! keep up the good work.
I reserved two rooms for a work crew that was refoofing my house. They said the rooms were clean and quiet. No problems. I even added an extra day with no hassle. No complaints from the work crew.
The staff here was extremely nice and always offering to help out with anything, from transportation times, breakfast schedule, room service, taxis, etc. The wireless internet in the room was very fast and reliable. Room was clean, included refrigerator and microwave, and room service was always respectful of our wishes.
I liked that the room was clean, the bed was comfortable, the amenities were average. The included breakfast was minimal but okay.
The size of the room. Old facility, breakfast was terrible with one small table. Very noisy next to a main road. A person was screaming for like half an hour.
Such a cool experience! We were upgraded from a standard (no window) room to one with a porthole, which was fabulous. Our room was no frills, but clean, and was quiet even though we were very near the renovation area. We ate and had a drink in the observation bar, which was very cool, and were able to explore many parts of the ship, even though we got in late, probably around 8 pm. Would definitely go back! The tours and museum type areas do close pretty early, so we were unable to access these as we got in later and had to take off in the morning. No breakfast, but we did eat at the expensive Starbucks on board.
The ship was a grand experience! Love the history lots of things to explore. The beds were comfortable! I liked the original fixtures in the room. I can only image the people long ago entering the rooms and using the ship! Food was good! We ate in The Chelsea Chowder House and Bar. Slightly priced but the food was excellent and service was outstanding!!! Paying for the use of the WIFI And parking that seems odd to me because back east those items are free?! Other thing drove nuts--the walls seemed to be paper thin the 3-women in the cabin next to us were so loud!! It was a joy when they left the room or went to sleep!!!! However I understand that would not be an issue when the engines would be humming at sea!!
Room Gift so not open early enough. Princess Diana enemy closed on a Friday until 3pm. Why not babe it open all day especially on a Friday
Cool old ship. It's old ship, so the rooms are a bit old and not exactly sparkling clean. But the real issue is the Dark Harbor, haunted house event that goes on in October. We were not informed till arriving that are room would be adjacent to this raucous event. From 7pm until 1 am in the morning, extremely loud music, screaming, grass breaking and roaring gas flame would shoot off. It's criminal that the Queen Mary would rent rooms next to this mess. Oh but the front desk gives out cheap ear plugs, so that makes it all better.... not. We were on our one year anniversary and needless to say, were extremely disappointed and frustrated,
Unique and different. Good food although pricey as well. Lot's of things to do and see. Lot's of channels in room. Bed a bit small... We went during a special event and spent extra for the winter "chill" event. avoid at all costs. totally overpriced for what you get. Most disappointing part of our trip.
I absolutely loved exploring! After being out Kate and freezing, it was so nice to come back to a warm and toasty room. Wished I was able to stay longer. My suitcase was super heavy and I got a small blister from carrying it; I kept Hopi g that there would be someone with a cart around to help. It's ok though. A tour guide going through the hallway woke us up in the morning.
I loved the feel of the golden age of ocean liners onboard. My girlfriend and I decided to stay the night before our cruise on Carnival the next day, which is conveniently located next to the ship. I wish more areas were open to guests such as the 1st class pool and grand ballroom.
What I like is the history about the Ship and the Location. I understand that there is an investment proyevt to improve the condition of the ship, incluían Public Areas and Rooms. Great view from the Decks. A lot of Potential to be a nice lace that was before. Get the Ship back in good shape and not just take advantage of the name! (This is for the Operators) My room was M216 I did not like the conditions of the room. It was not clean! No mentioned in the reservation that will be inside room! Big difference! Items were really old and rusty mainly in the Bathroom! Shawrr door, one light bulb missing, the chain of the lock at entrance door broken, I went to get ice and the bucket had brown water with a plastic bag!! And the door of the Air Conditioning, which was above the bed was showing further prints All over in a white door! The hotel should not rent this rooms anymore!
I love the concept of The Old Ship and the stateroomsecond as well as it being right on the water. The front desk staff was really rude. He just had an attitude the whole time and didn't want to accommodate us. We thought that we booked a room with two queens but it only had two twins and he was just very snobby about it. The rooms were very hot the air conditioner barely worked. I feel for the price it is not worth it. If they are charging over $200 a night, that's including tax, there needs to be a lot more luxury to the hotel. The toilet did not flush very well in the bathtub was uneven. It really needs a facelift.
Staying on a piece of history, traveling back in time, something new around every corner. Ran out of hot water taking a quick shower.
Atmosphere, history The bathroom wall in the shower was peeling. Looks like they don't maintain their rooms.
It's a cool, old cruise ship. It's kind of a tourist destination in itself. Also, it's really close to the helipad if you're taking the helicopter to Catalina. Overall, the boat felt old and empty and dingy. The bathroom looked a little dirty —probably just age—and there were lightbulbs missing from some of the fixtures in our room. I wanted it to be like stepping back in time, but that wasn't the experience on a weekday. Maybe weekends are better?
Everything was nice, nice staff and very convenient to everything. The bathrooms were dirty and the shower absolutely was the worst one I've ever encountered.
Great Location to the Queen Mary and restaurants. Issues with wifi.
Being local to the beach and many restraraunts. The room smelled horrible and the view I paid for was blocked by a tree.
The view from the room was great & staff was great!
Location was perfect. Room was nice. Room i was confir.ed with kayak was not available. Required a double and she kept insisting i take a king. Showed her my email.. the she found a room on the underground floor.. that had double veds.. after much hassle. Then after we checked out.. we went bac 2 hrs later to retreive a forgotton jacket and it was missing. Cleaning staff didnt find it.. it was specifically lEft in the clost. Only way it could have dissappeares was if someone took it .
The "Check In" staff was wonderful, helpful, and made me feel welcome. The rooms were comfortable and I will mostly likely stay here again when I visit Long Beach, CA. The hotel is in a great location prior to cruising and/or enjoying the beach. Even though my parking fee was waived, I hope free parking becomes a standard practice.
one of the most amazing experience to stay at the host hotel for the long beach marathon. the hotel made sure that the guests who stayed at the hotel who participated in the events will receive a mini brown bag w/ goodies for the race. room did not come w/ a mini refrig nor any mini bar
The staff was fantastic and the room was very clean Our only complaint was the poor quality mattress and the thin walls.
Got a great last minute deal on this hotel, worked out great. Perfect location near restaurants and shopping on the shore.
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
The view Rooms were to small
Very convenient stay while attending the ISSE at the convention center. Very professional & attentive staff throughout my stay. No doubt under great management!
overnight parking was too expensive!
Liked the service of the staff; Liked the comfortable bed; Liked the cleanliness of the bathroom
The room was spacious, clean and had a nice view. The pool was small and needed an update
Location - so much is walkable Gift shop prices were crazy - bottle of sofa was $3.49
Friendly staff from top to bottom. Clean rooms and prompt service. Parking structure was a little confusing with elevator locations and signage directing to main lobby from parking structure.
I loved the location and the architecture...The staff and food were excellent.. That I had to pay for wi-fi
Friendly And efficient staff Quick and accommodating check in Small pool with no bar also the sun is blocked by the hotel itself.
clean rooms, luxury, close to restaurants, beach and boutiques.
The location is nice. The view was good. Fast service. They need to be green. The doors made a lot of noise when they closed. No low flow toilets. The shower handle was lose.They should have chargers for Mac products.
comfort, location, and view the people
very clean, spacious room, great bet and pillows. Dated in its amenities. For example, checking in late evening, only limited room service is available, and no wine or beer offered. Internet service is not free. Exercise room was limiter. Least favorite thing was the view of the office building next door.
Went through Kayak to purchase this room. Kayak seemed to think it was a 4 star. It is it not a four star, 2.5 to 3. Took 25 minutes to check in with only one person in line ahead of me, mold in the shower, shower was over all dirty and old, room was stuffy the whole time I was there, parking was 26.00, which is NOT advertised, found out when I got there, Internet was 14.95, which I was advised of that when I arrived although my receipt showed a king size room - Internet. My fault for assuming that if was included. won't stay here again, especially for the rate that I was charged. Hmmmm... Large bath towels
I liked the low price on bar drinks and hospitality
Great rate, room service was good, good value, convenient location. Staff was super friendly and helpful. It was next to outlets which was nice, right off highway and had everything you need. Its not your LA hotel but its a good option. We found movies near, shopping, on site eating. It was about 40 minutes from West Hollywood so we could get into the city and it was good to stay out of all the traffic.
Low quality casino. Smokers near every entrance. Management was very by their own "rules" and unwilling to make any type of exceptions to make our stay more comfortable. Ended up cutting our stay short and booking a room with Hilton instead.
Casino Far from airport
Breakfast was very expensive, but also very good. No fridge, no ice machine on my floor, very dirty bath tub, uncomfortable bed, no outlets by mirror, outlets by bed did not work,
The hotel itself was beautiful, and edgy. Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
The staff was very helpful and nice. The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.
Very comfortable. Nice stay. Staff were friendly. Iron didn't work. Vanity mirror didn't work. One request from staff wasn't filled. No microwave.
Good location. Near shopping and the beach. Construction made accessing/finding front of hotel difficult. Hotel had no signs indicating where entrance was located and no street level signage visible. Confirmation emails did not indicate hotel was under construction. Room service would not take our breakfast order, weird.
J'aime boucoup le location. J'aime pas de petit roms et parking.
And prRoom was nice. But the staff was very helpful
Super clean and nice. The bed was so comfortable I didn't want to leave it. Beautiful pool deck on the roof where you can eat and relax. The shower was amazing. Super large.
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
Clean. Upscale. Comfortable Cost per night
Everything was great No shuttle service
Comfortable room. Nice bathroom. Price was too much.
The views, particularly at night. It was undergoing renovation of one of the towers. Some noise etc. associated with that although it stopped by 5 pm. The staff at the restaurant was really terrible when I had a late lunch. I have stayed there before and enjoyed good service, but it was quite bad on this trip. I waited for at least ten minutes while waiters walked by me and waited on tables seated after I was. There were only 6 or so tables total as it was late afternoon. At one point my waiter talked to the table next to me about personal matters for about ten minutes and then walked off without coming by my table or refilling my water. My experience with all other staff was excellent. The restaurant staff is entirely responsible for the Okay rating.
Easy access to bus line ( bus line is Clean an convenient) takes you to downtown long beach. Free shuttle to cruise ship terminal. Great pool and pool bar staff. Cool/funky mayan theme throughout.
Room was crisp and clean. Property and view was pretty. Special event affected the noise during our stay. Circular courtyard provided lots of noise from other guests.
We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership. During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.
The staff was very courteous from the moment we arrived and very helpful the entire time. We would recommend this hotel to anyone visiting the Long Beach area in the future.
Beautiful view and location, and very nice room. The staff was very nice to deal with. The price was a little high, and the rug in the room should be replaced.
The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp
Nice waterfront location Hard to fine by drivers
We especially liked the location and the service by the front desk. Fuego is a great place to dine. Unfortunately, we were placed next to a family that were loud and disrespectful until late night. The hotel staff tried to quiet them; however, it took many attempts. It was not the real fault of the hotel; but it did make our stay unpleasant.
I would recommend a water view. It was a great! Nothing
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Good bed. Hand basin is outside the bathroom. The morning 'manager' is unquestionably the most obnoxious, repugnant employee I have ever encountered. The homeless in LA are better behaved. The checkout process after a reasonable 5 day stay was so bad that I will never go back to ANY Comfort Inn.
The room decoration and modern look!
Beautiful property, Huge room, clean very confortable nothing
room size was fairly large for the cheap price we paid
I booked a room for one night for my family. This place is the scariest motel ever. It basically is used for long term stays by everyone there. They must keep one or two for nightly stays. I saw alot of activity going on here that was very scary to myself and my family. We were basically confined to our room because we were so frightened. I didn't even sleep the whole night because I thought something might happen. So please please please if you have a family DO NOT stay here.
My daughter and I checked into our room which was supposed to be a non-smoking room. It was not. The room had patches all over the walls where it looked like someone kicked and punched holes. The carpet was stained, frayed, and lumpy. The bed was pathetic and the dresser drawers wouldn't shut and they had graffiti on the inside of them. We told the lady that we could not stay there. So she gave us a key to a new room. It was better - or so I thought it would be. When I went to take a shower, I turned on the tub faucet and a CHUNK of tiny ants spurted out. This place is next to a nasty little liquor store where creeps hang out. It appears that some of the rooms are occupied by long-term renters who are scary.
It was very quiet and it was a nice place to stay were the bed was very comfortable and breakfast was good not much but it's was a good way to the morning I like everything
I thought this hotel was nice and very quiet. Staff was friendly and the hotel was well taken care of. They had a very nice flower garden down the whole front of the hotel. The only negative thing I can say is that the pool waas freezing.
The room was clean. The road noise was pretty bad, the smell of the room was unusual, there was a homeless looking person wheeling a shopping cart through the parking lot in the early evening. I will never stay at a one star hotel again.
The lady owner at the front desk will price match and/or will have a lower price than priceline. Mattress was horrible. Springs poking you in everything.
Spacious rooms Price, should be lowered on sun-thurs
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I stayed for two nights while visiting my son in Fullerton, Ca. Everything about the hotel was great. It was clean and very quiet. Had a nice continental breakfast both days and everyone at the hotel was very courteous and helpful. I will definitely stay there again on my next visit.
I’d give this hotel 2+ big stars. Breakfast meagre but great coffee and fresh fruit. Close to beaches, attractions. Felt extremely safe there as a single woman. Warm, friendly couple at front desk; informal check-in but spotless room and common areas and very nice cleaning team. A real bargain at the price and managers are genuinely eager to please. A well-run gem.
My family of 5, enjoyed our stay at the American Inn. We were pleasantly surprised by how clean and and quiet it was. The front office staff was very friendly and accommodated when we need to check in early after traveling all night long. We will definitely be back!
I stayed with my son and we enjoyed. Room was clean, comfortable, quiet and renovated. Manager and his wife was paying attention personally for everything. They are friendly persons. You must have a car to go somewhere in LA so there is no reason to downgrade the rating of hotel because of its place. You can reach in 15-20 min. max where you want to go. There are couple of shopping centers in neighbourhood. Great place.
Nothing: got a non smoking room but the room smelled like smoke. This hotel should have been half the cost of what it charges. I got the room because of cost and conveniency. As I get to my car to go run an errand, police officer followed me out and pulled me over. He questioned me and when I told that I was just visiting, he informed me not to go back because of the suspicious activities going on in that hotel. I ended up only staying one night instead of the 2 nights and lost out on my money. I highly suggest you take this hotel off your site.
Hotel clean, looks updated. Only thing it was getting some water leaks from all the rain this weekend.
Seriously, the ranking of Doubletree is a bit overrated
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Very friendly staff, great rooms No
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Carpeting,.... most places are of dark and gloomy color. For future renovation, please consider brighter, more sunny color and decorations.
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If are planning to stay at this hotel you need to budget for paying for the Internet access, $3.00 for a small bottle of water. No frige or microwave in the room. I refused to pay for their Internet access, I found a public Hotspot but they blocked me. They will try to make every penny they can from you. I will never stay at this hotel again. Every time you try to change the tv channel, it takes you back to their advertising channel and try to sell you a movie, very annoying.
I was dead sick for four days while I had to work 11 hours a day. When I got back to the hotel all I could do is sleep. The bed was comfortable and the pillows were stellar. The room was quiet and temp control was great. All good.
Friendliness of staff.
free parking no
It was run down for the star rating.
free self-parking kind staffs location no refrigerator in room elevator is too old
Close to business location Food, FOH service, room, slow elevators, gym closed with no prior communication
Very good 2 rooms, good fitness room. house-keeping does not work after 2 p.m.
Location Towels in the room (3 towels) and beds seems to be older (sagging).
We really enjoyed our stay at the hotel, we felt the rooms were very clean and modern, staff were very helpful, one gentleman find us some tokens for reduced rates at Knotts Berry Farm. We had a car so could drive to all relevant attractions and the shopping outlet next to the hotel was very handy. Very good value for money!! No, we really enjoyed our stay and would recommend you to family and friends.
Clean and quiet. Staff was very attentive and helpful N/A
Cookies! And the pool was lovely and the bed amazingly comfortable! There were no towels out by the pool! Brrr! We had to use some on the ground. And it's a weird area...but, it was necessary for us.
The room was in perfect condition. The bed was amazingly comfortable, and felt very luxurious. This was a great room for an amazing price.
My room was next to elevator, so very noisy. Otherwise, no complaints.
The location is great. It's very close to freeway and downtown LA. Room is clean, the hotel is not old. It's worth the money to stay. Housekeeping kept coming to check on us before we checked out. Maybe the housekeepers don't have daily update room vacancy list.
I liked the looks of the lobby and location in relation to my trip needs. No brakefast included. Booked a "queen" bed and only two full size beds in one room was what I received without extra accommodation when I expressed disatisfaction.
Great location, near Downtown LA, close to 10 free way view of the Near Quiet Canyon Golf Course They are updating the hotel. Noise from rooms above are annoying. Need to insulate floors and walls.
rely was normal hotel,nothing is spacial
The staff had no idea how to handle booking.com customers and treaded us like second class customers. The breakfast buffet is weird, it's one buffet for continental and american breakfast. As booking.com customer, you are not allowed to touch the american breakfast items.
Excellent facilities. Very efficient service. Only one restaurant/ bar open in the evenings. No restaurants/ bar nearby. Consequently, service was slow.
Pillows and beds are perfect.
The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.
Are room was right next to the service elevators which kept us up all night long. Only thing the staff would do was discount the valet parking charges. Won't stay there again!
It was clean. And staff was very kind . I paid in advance online for 2 Queen beds, and checking in at 5:30 we were told they only had a king! Then we go to park our cars and the spaces are like for Barbie's car !wayyyy to narrow spaces & posts that many cars have played tag with! The location is just ok...tO far from Pine Ave & 2nd Street where all the restaurants & shops are ! And they charge $15 per car per day to park in that horrible parking structure! They had NO shuttle for around town locally. The walls are thin, we had neighbors on both sides of us keeping us awake all night, laughing & partying!
Rooms were lovely and reception staff were very friendly