Pros: The kind people at Enterprise in Encino saved me from Kayak's complete lack of customer service.
Cons: From the moment I made the reservation, there was a HUGE problem. When I was asked "where would you like to rent from?", I typed in LAX, and since I had never been to LA before, when the first place to make a reservation came up, I did not think twice that the reservation might actually be in a completely different place. It would have helped enormously if there were a few words at the top of the screen that said "no cars available at LAX, but here are a few other options", but there was NOTHING; NO indication from Kayak that they were not offering me what I had asked for. When I got to the Enterprise check in counter at LAX (at 2:00 am- due to a delayed flight- with my 5 year old in tow), I was told that "you didn't make your reservation with us, you made it with another Enterprise 25 minutes from here". Furthermore, there were no cars for me to rent from the airport, as they would be sold out until the following Tuesday (which was probably why I was not allowed to rent from LAX in the first place). I was in total shock. I had realized - after a three hour delay, and flying cross-country that I had been part of a "bait and switch" car rental scam. And although the people at LAX Enterprise "would love to help me", I was out of luck as the other Enterprise had closed. I WILL NEVER USE KAYAK AGAIN!
Nov 2 2016
Easy and fast service
Pros: I loved the fact that all the Employees was really nice and helpful. Service was quickly and simple. They allow me to choose the car I wanted. As soon my i purchased online , get there within 10 min and drove off within 15min. It was perfect. Love it it was easy and fast.
Pros: They were Very Helpful! When I ask a question She was Very Knowledgeable in other words she knew what she was talking about. I've been to places were I've ask a question about the renal Car and returning the car the person said Oh I didn't mean That I Meant This!!! Short wait to receive the Car! And being a Holiday Week we had a Very Nice Car. My Overall Review would be EXCELLENT:}