when I RETURNED THE CAR Iwas charged two hundred euros for a scratch on the wheel well when i asked for to showme it the guy refused When I booked the car it $360 I was charged 360,00 euros I would to be refunded for these charges. Regards Chris WHELEHAN
Please make it a obvious disclaimer that you need to have written proof of a third party insurance carrier and in certain countries that comes with a VERY steep deposit. It was so unethical the what they charged and how they made it so you had to pay them an additional $400-500 for their insurance if you could not pay the deposit. They stated it was REQUIRED to have insurance before they would release the vehicle. So in addition to the rental cost I had to pay a 5000 euro deposit (5000 is not a typo) and 95ish euros for gas that would be refunded when and if I returned it full. As I walked away from the counter the agents were laughing. It felt like I was doing a back alley deal instead of dealing with a legitimate and reputable business. Shame on you for putting on such pressure for travelers to your country (Ireland). For that main reason I cannot endorse or recommend this company at the Dublin Airport location. Other then the car sinking of smoke cover with heavy perfumed products the experience was normal. The car handled well, had the latest safety features, and keyless entry. I chose a smaller vehicle for fuel economy and am glad I did. It made travel outside of Dublin much easier. It took a couple of days to adapt to the left side driving. The return location was easy to find and the agent was pleasent and was efficient in looking over the car and once I got the all is good the shuttle bus was right there. A big THANK YOU to the shuttle driver was gracious and patient and help lift the luggage in and out and thoughtful enough to lift it onto the side walk at the terminal. For me the little things count because it shows people care and take their job serious. The customer service line they said is staffed 24/7 just rang and went to a busy signal. The email that was sent to make changes to your reservation was not helpful nor contacting kayak.com email address so I ended up paying for extra days. I did save a considerable amount booking through the site so you decide. I cannot speak to how long my 5095 ish euros "refund" will take since I just returned.
SCAM! They try and trick you with insurance! Yes, they say they accept your credit card as insurance HOWEVER you need to have a personalized policy with your name on it from your card company at the time you pick up your car. If not, you have to add their insurance, which is around double what the original cost is.
Excellent! Easy to use website and good wide range of options
CarHire charged 1.5x the rental fee just for insurance. I was unable to use third party insurance despite what the booking inferred, and it is required, which I would always carry regardless; however, it is the fact that the booking was much more expensive than I had originally thought with no proper way to compare pricing since it occurred at pick up.
Expect to pay double what you originally book for - they’ll find a way to deny whatever insurance coverage you have so that you have to buy theirs
