Reviews for Easirent in Edinburgh
- All reviews 100%
Jun 5 2017
Did not rent
Cons: No counter at the airport, but we were told a bus would come by and take us to the location. Tried to call Easirent and no answer. Waited 45 minutes and finally took other transportation to Easirent location. Very difficult to find and very small sign at location. Easirent employee was walking across lot to the counter and told us "he would see what he could do" regarding the vehicle we had reserved. Several deep in the Que by then and both clients at counter were clearly upset with transaction. Sorry, but bad experience.
Jun 4 2017
Pros: There is a systemic problem in the car rental business at the moment. When you book cars in countries outside of your own though websites like Kayak or Expedia you get offered insurance for a good rate, yet when you get to the rental counter the local agent insists that you cannot take the car without purchasing insurance from them. The bigger companies seem to deal with this, however Easirent is a small company with its offices far from the airport's "rental center" in a trailer in a distant parking lot. The counter people were pleasant, but insistent that the car had to have insurance from them. I refused and the compromise they offered was a 32,000 pound "hold" on my AmEx card. I ultimately agreed to this as I knew that, if there was a problem, I was amply insured.....but it is a poor way to do business and a guaranteed way to never get a return customer. Beyond that, the car was fine...although delivered with only a 1/4 tank of gas....again not-a-deal-breaker, but poor form. The price was very good, although not good enough for the hassle of 1. finding the location 2. dealing with the insurance issue 3. realizing that they probably did not have much in the way of road service. All went well, but I would not rent from them again.
May 29 2017
Pros: Pick up and delivery. Excellent service.
May 25 2017
Bait and switch
Pros: The car was great. Clean, worked well and no trouble. Staff had a sense of urgency and moved fast to help.
Cons: You are forced to buy insurance if you don't have a $25,000+ limit on your credit card!!! This and other hidden charges immediately double or triple the price and make you feel scammed. If you purchase the insurance online, it doesn't cover you!!! This bait-and-switch tactic of offering a low price online and then forcing you to pay extra when you are captive to the easirent counter with luggage in hand and family waiting in the rain is completely unscrupulous. The Vauxhall Corsa was brand new, so I had to drive to a filling station straight away and fill the tank (inconvenient).