Reviews for Easirent in Edinburgh
- All reviews 100%
Mar 25 2017
Cons: Nasty staff, insisted on charging AmEx $1200 deposit
Mar 18 2017
Mar 14 2017
Pros: The car was small and easily negotiated UK's one track roads.
Cons: I didn't like the fact Kayak quoted one price and the company quoted quite another upon arrival at the rental counter. I was quoted GBP 104.74 and ended up paying GPB 284.69. I had research my auto insurance coverage using my VISA card and planned to use it instead of the car rental company's insurance. Easirent said that if I used VISA I would have to put the full cost of the vehicle on my card of GBP 15,000! Needless to say that would have taken most of my cards limit leaving nothing for other trip expenses. I was literally forced into buying their insurance. This should have been communicated by Kayak! The car I rented was a Kia Picanto that had been damaged in a side-swipe. I made sure I took plenty of pictures before I left the lot.
Mar 11 2017
Poor customer service
Pros: The car was fine for a day in Scotland.
Cons: Car needed oil change, customer service at airport was good. We were not told about an extra charge for dropping the car off at the downtown location when we were told it would be fine to do so. Gentleman at desk (Liem) was not understanding and did not attempt to make it right for the customer. Very disappointed in this experience.