This is a very clean & quiet hotel that is perfectly located conveniently close to the highway. I had travelled over 7 hours and worked for about 5 hours upon arrival & I was exhausted. I was able to get a good nights rest.
3 stars
Hilton Garden Inn Syracuse
6004 Fair Lakes Road, East Syracuse, NY 13057, United States
East Syracuse, NY
See location+1 315 431 4800Photos of Hilton Garden Inn Syracuse
Overview
Hilton Garden Inn Syracuse offers a modern setting when in Syracuse. It also features an indoor pool, an express check-in and check-out feature and a Jacuzzi.
Hilton Garden Inn East Syracuse has recently undergone refurbishment and offers a 24-hour reception, meeting rooms and laundry facilities. A fitness center can be readily accessed by those wishing to keep active while travelling.
Rooms at Hilton Garden Inn Syracuse are relaxed and offer a microwave, a refrigerator and ironing facilities.
Guests staying at the hotel can enjoy a unique dining experience at the in-house restaurant, ideally based for those who want to stay nearby when looking for a bite to eat.
Syracuse Hancock International Airport is a 15-minute drive from Hilton Garden Inn Syracuse. Syracuse University, Onondaga Lake and Clinton Square are close by.
Latest deals for Hilton Garden Inn Syracuse
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Garden Inn Syracuse
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Private check-in/check-out
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Designated smoking area
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchen
Media and entertainment
- Radio
- Shared lounge/TV area
- Cable or satellite TV
- TV
Bathroom
- Shower
- Bathtub
- Spa bath
- Hairdryer
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
General
- Seating area
- Telephone
- Privacy curtain
- Storage available
Pool and spa
- Heated pool
- Hot tub
- Indoor pool
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Outdoor
- Terrace/Patio
- Garden
Bedroom
- Feather pillow
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Things to do
- Gift shop
- Casino
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Fitness
- Fitness center
Reviews of Hilton Garden Inn Syracuse
7.7
Good
235 verified ratings
Wonderful
121
Very good
32
Good
30
Okay
16
Fair
5
Mediocre
6
Poor
25
Summary of reviews
Guests say
Guests appreciated the staff's politeness and the convenient location of the hotel. However, many reviews highlighted issues with service, cleanliness, and the quality of breakfast options. Complaints included unhelpful staff, unpleasant odors, and inadequate amenities, leading to an overall disappointing experience for some guests.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.8 out of 10
182 reviews
7.5 out of 10
27 reviews
8 out of 10
2 reviews
7.8 out of 10
3 reviews
All reviews
Pros (+) Very clean.
Cons (-) Dated furniture
Pros (+) Nice breakfast area.
Cons (-) Pillows were of poor quality...too soft.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a variety of amenities, including an indoor pool, a hot tub, a fitness center, a restaurant, and a bar/lounge. Additionally, guests can enjoy free parking and a snack bar on the premises.
How comfortable are the beds at the hotel?
Guests have consistently praised the comfortable beds at the hotel, ensuring a good night's rest during their stay.
Is the hotel known for its cleanliness?
Many guests have complimented the hotel's cleanliness, highlighting the well-kept rooms and the overall cleanliness of the premises.
What can guests expect from the hotel's customer service?
Guests can anticipate excellent customer service, as many reviews have mentioned the friendly and helpful staff at the hotel.
When is the best time to visit the hotel?
The hotel is ideal for a visit during the high season in May, offering a clean and comfortable stay with friendly staff and a range of amenities.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Elevator
Some guests recommended requesting a room far away from the elevator to avoid noise disturbances.
Consider Room Selection for a View
Guests suggested choosing a room with a view, as the hotel is located in a suburban office park with geese hanging out in a small pond near the front of the hotel.
Check for Pet Fees
If traveling with pets, it's advisable to inquire about the pet fee beforehand, as some guests found it to be almost half the price of the room and felt it should be clearly stated during the booking process.
Verify Breakfast Inclusions
Some guests were disappointed by the extra charge for breakfast and suggested confirming the breakfast inclusions before booking, especially considering the cost and availability of other dining options nearby.
Be Mindful of Construction
Guests noted that the hotel was undergoing renovations, which affected the cleanliness and availability of amenities such as the indoor pool, so it's advisable to check for any ongoing construction before booking.
Consider Noise Levels
Some guests mentioned noise issues, including a noisy elevator and disturbances from other guests, so it may be beneficial to request a quiet room or inquire about noise insulation.
Check Pool and Hot Tub Conditions
While some guests praised the pool and hot tub, others expressed concerns about the cleanliness of the pool water and the availability of the hot tub, so it's advisable to inquire about the current conditions before planning to use these facilities.
Confirm Restaurant and Bar Hours
Guests were disappointed by the early closure of the bar and restaurant, so it's recommended to verify the operating hours of these facilities to avoid inconvenience.
Inquire About Housekeeping Services
Some guests reported issues with room cleaning and requests not being fulfilled, so it may be helpful to confirm the housekeeping services and ensure that any requests are properly logged and addressed.
Be Aware of Additional Charges
Some guests felt overcharged for the room and encountered unexpected charges, such as for breakfast, so it's advisable to review the final bill carefully and address any discrepancies with the staff.
Location
6004 Fair Lakes Road, East Syracuse, NY 13057
What's nearby
- Embassy Suites by Hilton Syracuse0.5 mi
- Brooklawn Golf Course1.2 mi
- Syracuse Amtrak Station2.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Syracuse
Low season | December |
|---|---|
High season | August |
Average price (weeknight) | $192 |
Average price (weekend night) | $218 |
When to book a room at Hilton Garden Inn Syracuse
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Garden Inn Syracuse
FAQs when booking at Hilton Garden Inn Syracuse
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Closest
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See most recommended stays in East SyracuseGood to know
Value for money | 7.7 |
|---|---|
Distance to city center | 1.8 mi |
Nearest Airport | Syracuse Hancock Intl |
Distance to airport | 2.1 mi |
Everything you need to know for your stay in East Syracuse
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