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The comfort, peaceful setting.
Enjoyed swimming laps in their clean pool Nice assortment of foods for breakfast Clean, quiet rooms
The size and functionality of the room. When myself and my guest arrived, there was NO ONE at the front desk to greet us. It took more than 10 minutes for us to find someone to help us. When the front desk person arrived, they were less than courteous to myself and the rest of the line up waiting to talk to someone. I felt as if our check in was rushed and that the inconvenience that I felt while waiting was not properly addressed.
Like a small apartment. Separate bedroom, living and kitchen area. Clean, good maid service. Great for an extended stay if needed. Not sure of prices for a longer stay, for a few nights, similar to other hotels. Free breakfast and some snack food at 5:30 pm social hour. Free laundry facilities. Small and limited fitness room.
Room was clean and close to downtown for the race. Staff was very cheerful and very helpful.
nice big room with separate bedroom and full kitchen booking.com had the wrong email address for a reservation, and it became a two hour headache
Great customer service from Heather at front desk. Fixed a reservation problem quickly and pleasently.
The breakfast was great. Staff at egg station is very friendly and happy. The hotel is dark inside, needs more lights to make it feel alive and not so dull.
Reception and breakfast were actually decent Plumbing backup flooded our bathroom. We had flies and fruit flies in our room. We booked this hotel because it had a hot tub, but that wasn't working. They didn't put up an out of order sign even though they knew it was broken. No towels in pool area. They didn't uphold no-children in pool area after 10Pm. Just a lot of disappointments.
Cooked breakfast. Facility is showing some aging. Missing coffee making ingredients in room. Noisy location (right next to thruway).
Nice, spacious with a great breakfast!! Didn't care much for the front desk staff. They were never available everytime we tried reaching them by phone.
I liked the feeling of the place...the staff was very nice and helpful and the good was excellent...the room was great and there were no problems The bathroom was a little small and there was no fan
good price with good buffet breakfast minutes from the thruway large accomodating suit nice atmosphere
The bed and pillows were the most comfortable I have ever slept in at a hotel. Also the service was outstanding. The staff was very helpful and brought anything that was needed. Very quiet and comfortable rooms A bit noisy in the common areas as the pool is enjoyed and used by the children that are there.
happy hour breakfast resturant Room housekeeping room size Room coffee machine
The rooms are very spacious. Bed was comfortable. The courtyard is fantastic, it's so pleasant with the little stream running through. Good breakfast, omelette station was a plus. Staff upon arrival was very hospitable (fitting for the industry). Pool area had holes in the ceiling. Otherwise, everything seemed pretty maintained. My only other complaint is that the fire alarm went off at 6am and scared the heck out of myself and my partner. Went off for a good 5-10 minutes and as we were heading outside was shut off. When I was checking out that afternoon, the girl at the front desk just half-apologized and said the kitchen cleaners did it. I know it wasn't her fault, but pretend that you care about waking up 100+ guests with an air raid style alarm. It's hospitality 101.
The shuttle driver was excellent. Gave us a ride to and from the mall for a comedy club and then recommended a nightclub for us to go to. Very friendly! The room was directly over the pool and it was extremely hot in our room, and there was no air conditioning. We opened the window, but too late.
Staying with kids it is great to have a pool, plus the in room fridge and microwave is also helpful.Breakfast was typical but convenient We stayed for 2 nights and they did not clean our room.
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This guest did not leave comments about this hotel.
clean, pleasant, courteous
Although I had no complaints, I would not choose to pay that much for a room again. And I would have preferred a couch with King format except they would not allow me to book that for our four-person family. So the three girls had to sleep in the queen!
The room included two double beds as well as a pull out sofa. Could possibly sleep 6.
Nicely decorated clean room. Air conditioning worked quickly and efficiently. Variety of breakfast choices. Would stay here again. No
Requested room with window NOT facing east. Got one WITH window facing east. check out person didn't ask how my stay was, was surprised I wanted a copy of my bill
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The staff was amazing. Great people. The fridge was noisy & the walls are pretty thin.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Clean Noisy. You could hear all the doors closing. The maid service knocked several times very early in the morning on nearby rooms and was very loud. Someone attempted to open our dor n then ran away despite do not disturb sign
Room clean and good size. Staff very nice. Breakfast was good Had Internet connection problems which were a real inconvenience
Professional & courteous staff, modern & clean rooms, convenient location
The room itself was great - big comfy bed, mini kitchen which included a toaster, microwave, fridge, pots and pans, and utensils. The double head shower was also very clean. They have a shuttle service that picks you up and takes you places within a 2mile radius which is great except it takes 30 min to come get you and then sometimes if it already has passengers it takes you all the way out to the airport when you just had to walk 10min. The breakfast wasn't anything great.. They had lots of options but everything was very bland, typical hotel food. I was sick for a full day because the milk I had was bad even though it hadn't expired. I think it might have been left out to spoil just a little too long.
Very comfortable and spacious rooms. Cozy comfortable beds. Good breakfast. Convenient location. Parking was tight.
The best deal you can get in Syracuse. Nothing
Location to restaurants and entertainment. Rooms are outdated and not clean. Bathroom had mold around toilet and shower. Customer service - Upon check in, I explained the wrong room was given to us, as the confirmation showed how many and what type of bed we should have. They did not care and told me the room I had was correct. Upon checkout, my credit card was charged for the room, even though I had paid through a booking site. I explained this to the woman at the desk, and she said since they could not find record of payment, she would not refund me. Instead of trying to satisfy me by making a simple phone call to the booking site, she told me I had to do the work and contact the booking site to find out details and then contact her to get the refund.
Room was neat & clean; nice linens and a huge rain shower stall. Close to SU and University Hospital. Continental breakfast is not offered nor included in room price. Parking costs extra. In a small market like syracuse, these should be included in the room price.
Lobby was bright and inviting. Pool was large enough for laps and the whirlpool was nice. Our room had a balcony which was very nice. Room was clean. It seemed a bit on the small size but there was a sleeper sofa. The bed was nice when you were on to of the covers but when under them, the bed felt like a board. Pillows didn't hold their shape well.
it was conveniently located for an overnight stay on a long driving trip. The bed was a bit too hard for me, but my husband was happy and slept well,
Staff was very friendly and helpful (switching our room when a more desirable one was available, quickly replacing our broken hair dryer within a matter of 5 min). Hotel lobby is very modern.
Amazing hotel!! My friends and I stayed here while on a shopping trip to Destiny USA from Canada. The location was excellent, not right on the highway and in a quiet location. Still only 12 minutes away from mall. The staff were so friendly and helpful! The rooms were clean and nice, it was the only hotel that I could find in the area that had two queen beds in a room for our group of four. The beds and pillows were so comfortable! The restaurant in the hotel was reasonably priced and had healthy options. We will always be staying at this hotel during our yearly visit to Syracuse!
Price was good, and the breakfast wasn't exactly the Ritz Carlton, but hey, it saved me from having to get one on the road. Everything I asked for--an iron, a hair dryer--was provided with a smile. The iron they happily provided leaked all over my clothes. It was a pain. And I took off the pillow case to use as a layer of protection between the crazy leaking iron and my clothes and the cleanliness of the pillow was greatly called into question.
Great location. Good value for money. Clean rooms. Didn't like the cigarette smoke in the passage. It was a put off.
Nothing Old tv small. 2 small pillows. Smelled like a hospital
Great location, very friendly staff. Clean sheets and good air conditioning. tv worked well as well as the water was nice and cold Bed squeaked and was very uncomfortable with springs prodding me in my back. Old outdated rooms that are quite small and very loud. Drapes didn't work good at all. Bed was extremely thin and low to the ground.
The staff gave me a discount on my small dog in the room as I was there for a dog show. They called when I got to my room to make sure it was clean and ok or they would have given me another room. Room was clean, no odors, neat. Bed was very comfortable.
Dirty, old hotel room with terrible bed and barely existent pillows. I didn't want to touch anything. Really unclean
I liked that it was close to grocery store and restaurants I did not like how cold the room was upon entry, that the lobby reeked of marijuana, the sheets seemed dingy, the bathroom was dirty, curtains were ripped
The floors were dirty, all the common areas were dirty. I looked like a cheap motel. I did not expect that from the pictures online. The continental breakfast was lame. I would never stay there again!
Small and clean, off the main highway. The hotel does not come up on GPSs, so make sure you have an idea of another location near by for driving directions (Ruby Tuesday, or Justin's Grill works). Breakfast is a bagel or muffin with coffee or juice, not fancy, but surprisingly included with such a low price.
The hotel had a pool, which my children enjoyed! We also liked the food in the lobby! Overall it is a great place to stay!
Vert Comfortable beds easy access to highway net work, a very good associated restaurant good parking would stay their again The breakfast facilities are appaling if you were staying with a family this would be a put off. it would be better if they can persuade the restaurant to do breakfasts
The room was very clean and the staff was friendly. The hotel had a pool which unfortunately closes at 10PM but also a fitness center which is open 24/7. I would highly recommend staying at Maplewood Inn Syracuse. The pool closes at 10PM which isn't really a big deal.
Friendly, professional staff; wonderful complimentary breakfast to include freshly made omelettes and Starbucks coffee; indoor pool, fitness room, and guest laundry; extremely comfortable beds. There was a large, loud group who checked in towards the end of our stay and were very loud and unruly all hours of the day or night. The hotel was very apologetic to us and offered us many complimentary options to resolve the matter as well as monitor and attempt to control the other party.
The updates to the hotel are fantastic.
We were very impressed with the hotel. Everything was very clean and the breakfast in the morning was delicious - you can make your own fresh waffles! The kitchenette area was wonderful, even though we didn't cook, we used some of the utencils. The hotel is right off of the highway, so it's perfect for an overnight stay while on a roadtrip (which is what we did)! Thank you :) Syracouse is sketchy and doesn't seem to have much to offer aside from the outlets but that is not the hotel's fault.
Hot tub and pool are great, well stocked with towels. The room was clean and comfortable, and the staff was friendly. No vending machines or options for food. They had limited drinks at the front desk that were overpriced, and the restaurant served breakfast that also seemed kind of steep.
Room cleanliness was great Love their chocolate cookie gift upon check in and the candy bar in the room Very convenient off 90 thruway Cost was great for location and overall hotel quality Thank you for complimentary breakfast buffet Mattress comfort & quality was Just OK The restaurant is to the left of the front hotel entrance and there was loudness I stayed on the Hilton Honors level and noticed the noise level adjacent to my room and one level below. More sound-proofing needed
The bedrooms we had were excellent They had not got our booking correct for either our arrival or departure! They seemed to imply it was our fault but it was sorted with out too much delay
Staff,spa,room were all excellent Not a thing
The staff is very friendly, the lobby very welcoming and the breakfast is quick and offers a wide variety. The one tiny elevator that carries everyone to the 2nd and 3rd floor. No recycling!
Nice breakfast area. Pillows were of poor quality...too soft.
We arrived late just before 10PM and checked the website before we got there to make sure the restaurant would be open. The website said their hours that night were until 11PM but they refused to prepare any food for us saying they closed at 10.
Hotel is good. Staff is great. They helped me out of a major problem when my car would not start. Syracuse weather.
The room reaked of smoke. Asked for another room and was rudely helped
The pool heater was broke and both the jacuzzi and pool were DISGUSTING! The breakfast was a joke! And I had to take a shower in another room because our tub wouldn't drain. The air conditioner felt like it was on its last leg. Never again! Don't bother with this hotel. What a waste of money!
Noisy heating system... Old and warn out
Convenience to temporary work When I arrived TWO of the desk clerks told me that a small conference room would be available for me the next day to meet a client. The clerks said this conference room was open to guests free of charge on a first come first serve basis. Later on the "Asst Manager" told me it was fully booked for the weekend. During the weekend I walked by the glass doors several times, and never saw a soul in it. First two days of my five day stay, housekeeping did not even touch my room.
The location was perfect. We were going to an event at The Stage. Upon arrival the lobby was beautiful and the staff very welcoming. The room was clean and comfortable with all of the necessities. We ate both dinner the menu was amazing with variety of vegetarian meals. Breakfast as well. With such a beautiful lounge we ate there both meals. All of these things were of great quality but the staff is the shinning star of the hotel. The front desk clerk who always had a smile and a welcoming word to the shuttle driver and all of the wait staff!! The business end of the bathroom was a little worn.
Ease of parking.Comfortable beds. Had to ask multiple times for a refrigerator in room when I previously confirmed a refrigerator would be in room at checkin. Needed more staff at front desk.
For a "king suite" it was a very average room-may as well opt for a cheaper room. It seems one half of the hotel is way nice than the other-but it's still nice.
Lobby Incredible food Torn shower curtain Long walk for retired Air Force disabled vet, not enough disability parking near entrance
room size and configuration no
The reason I scored it badly was because I was also charged for the stay in addition to paying on Priceline and I had to request a refund. This is a mistake that should not happen.
Very spacious rooms with kitchen facilities as well. No
Kept up with the Marriott standard of customer service, Our air conditioning was not working but they immediately resolved it and moved us. They also offered to help move our luggage if we needed it. Good customer service.
Spent three weeks in the area and enjoyed my stay. Wonderful breakfasts, lovely pool, homey rooms, quiet and well kept. Will stay again next year!
Staff was very nice and accommodating!! Although the room window and heater were covered with frost and snow leaking inside room resulting in a cold room!! Staff was nice, but room was just ok! No towels in bathroom and I needed to call front desk! Heater and window were sooo cold that snow was coming into room!!!
Old, musty odor plus cigarette smell in the corridor and elevator
Room was comfortable, staff was nice, decent location, great price, good breakfast, air conditioner was crazy powerful, nice pool and jacuzzi Nothing
wife loves the pillows . location
Comfortable room, clean,friendly staff, good breakfast, coffee in lobby and rooms a plus. Microwave and fridge in room. Nice place to stay for an over night trip. easy to find and plenty of parking. The air conditioner didn't work well at cooling the room. it was a noisey inn. Also some of the breakfast items were all gone and not replenished. Good
I liked the cleanliness of the room and the free soaps and tissues! I was really impressed by the cleanliness and newness of the room given the really low price for the night. The tv was brand new and it looked like a cool place to hang out and order some food in, if we had stayed longer. I didn't like how small the bed was and I was too tired to ask the staff to switch our room. Why would the receptionist put us- a lovely young couple- in a room with two small beds?? My boyfriend thought it was romantic, I could've used a bigger blanket!
Friendly staff. Great restaurant next door Drains didn't work with manual handle (both sink and tub)
The room was clean and the beds were comfortable. The outside hallways and banisters were dirty.
Truck stop next door and 2 major highways in view made earplugs necessary. Room itself was fine and Italian restaurant Joey next door was good. Dennys next door too as this motel only offered a ot beverage in the morning.
Bathroom was clean. Non-smoking room smelled like cigarettes and room change could not be accommodated. Awful soundproofing. Trucks nearby were very loud the entire night. Bedding did not look clean.
The room was modern, clean and quiet. The entire hotel has been recently updated, so it was quite nice- especially for the price! I would definately stay there again.
It was cheap and they don't charge extra for dogs. Free wifi and staff is nice. In the winter the door opening to a walkway is colder and has issues. People always walking by your window so you don't open the curtains and therefore don't get much natural light. For hotel stays that's are thru a third party like this, are given smaller than normal rooms. So our room was the smallest. Only reason I'd stay here Ever, is if I had a dog. the decor is outdated
Many hotels/motels would not allow dogs or charge extra for a dog's stay. Not so at the Red Roof Inn. We visited a friend for the weekend and RRI provided an affordable place for us to stay with our pup. Staff were genuinely friendly and even had a treat for our four-legged family member. Can't wait to return the next time we're back in Syracust! Was able to hear outside.
The employee behind the counter was very helpful. The room was disappointing compared to other red roof inns I have stayed at and I specifically asked for a smoke free room and it tracked of cigarettes the instant we walked in.
Clean, affordable, comfortable. Cant ask for more then that
Very clean and comfortable. Staff very friendly. Short drive to everywhere we went Decor dated but we didn't really care and we just needed a place to stay for one night after a concert.
Room air conditioning was great. Mattress and pillows suprisingly comfortable. The shower was hard to regulate - but the water stream was strong enough.
Everything was fine. No issues at all. Very accommodating and pleasant staff. Nothing to note.
Great price, Every thing was fine, very clean. Bed and pillows were great. Enjoyable stay.
The room was very clean and the service/breakfast was great. It was also in a great location beside a gas station that has very cheap gas relative to the other I-90 gas stations. Great place to stop if you're traveling through and want to refuel and/or stay the night. The facilities and furniture were very dated--a bit overpriced for the quality of the facilities. Also, we were driving a moving truck/tow car, and there was nowhere to easily park the truck or to exit without backing up (which is very difficult with a large moving truck and car tow).
Quick and easy check in Good location right off the highway
The staff and everything being available at this hotel for a small price. I loved the bed and TV, and it was quite a nice stay for the price that I paid. I didn't expect much, but was pleasantly surprised.
Beds were comfortable and the rooms were clean. Continental Breakfast had no yogurt options.
Great price, clean, and a free continental plus breakfast daily. Rooms have nice big adjustable flatscreen TVs if your stuck inside. Location is not within walking distance of too many things unless you go further than a mile. Minimal facilities, but to be expected at the price.
Great customer service and comfortable stay.
It was clean and the staff was friendly. It is outdated and a little eery.
Expected a three star hotel, and felt that it fell short.