Edgewater Hotels

Comfy rooms, Beakfast

We were mislead regarding Shuttle times and also Ferry schedules by the staff when reserving the room. Having to leave early on a saturday morning we were told the shuttle and Ferry were active. In reality they were not causing us an additional cost of almost 100.00. In addition one of the shuttle drivers assured us he would be available for a pick up after 10.30. we called at 10.25 for a pick up from the Ferry landing and were told no way- extra wait and xtra cost

The breakfast in the mornings was well done.

The service was terrible. If we needed anything, like extra towels, we had to go get them ourselves from the housekeeping area. The room we were given did not have a luggage rack, but when I went down to get one, the staff did not no where another one would be, and instead offered me a trash can to use! The first room they gave us had been heavily smoked in, though it was supposed to be nonsmoking. They did give us another room, but it was filthy. The floors were sticky and there was hair on the couch and bed. The guy at the front desk said "Yeah, sometimes that happens." Will not be staying here again!

To explain the room that was provided to me. - Broken door - Smelly - Single bedroom with two beds in it. - The Restroom was shared among five different rooms. - No Toiletries - Open window in Restroom. - Broken Shower knob

It was clean, affordable and in easy to access from the subway. It was a safe place to stay. Our room was quite large for the city. The staff was very helpful and friendly.

Great location - near Columbia University

Dingy, no elevators, dim lighting, narrow corridors.

Extraordinarily noisy and very bare bones. The hot water in the bathroom took very long to heat up and proved unreliable. To reach the hotel, one must climb a steep and narrow stairway, only wide enough for one person. Only in NYC could this possibly be considered a two-star hotel.

Clean. Ok space to move around. Good for an overnight stay.

Hot hallways!!

Nothing

The staff was very rude and loud at my check in time

Great stay....tough to get to if coming East on 46. That is an accident waiting to happen big time. Not enough/Big enough entrance signs at the entryways before the Exxon. Once there....everything was very good indeed! Kudos to staff....I have stayed here on several occasions and the staff has ALWAYS been great!

If your there for a NYC trip it is close the George Washington Bridge 10 min by car. very clean, friendly service, great hot breakfast, there is coffee ,tea,apple & orange juice, apples/fruit all day and night in lobby (a nice touch) mini fridge, microwave in room makes it a great place to stay. entering hotel from 46 can be a challenge but go to gas station entrance. on the way back from nyc going west on 46 i just would pass the hotel and go to laurel st and turn around and go back east on 46 it was usually late with not much traffic when we returned to hotel so it was very easy instead of the big loop that GPS sends you on. I WOULD FOR SURE STAY HERE AGAIN!!!

I liked everything about it I felt at home.

Nothing

Staff was very friendly and helpful. Very comfortable stay.

The pool and hot tub closes early.

Cleanliness of the room

Slow wifi connection

Good Location and the check-in process was easy.

There are a lot of things that did not meet my expecations. First being that there was no parking, in which, I already exprected. Online they adverise that the hotel was newly renovated...lies. When I go to my room it was in less than satisfactory condintion. When I asked about it the attendant was rude and said it was because it's with a third party vendor and I didn't ask for a premium room. How was I to know the difference if it was advertise the hotel was newly renovated. Then the attendant who claimed he was acting mangager wouldn't even give me another room that I would have been more comfatable in. I was very disgusted and disappointed.

Clean.

Small.

My only critique was that the bed was a tad uncomfortable for me, but both my mom and aunt were quite comfortable. The room was small and cozy, but it has everything a visitor needs. The staff was wonderful and kind. The location is excellent - right next to a subway stop that makes it easy to see NYC in minutes. Also blocks from Central Park. Neighborhood is safe and clean. Next to a drug store, n case you forgot something. Loved it and would stay there again.

The location is great for Central Park and Time Square

The staff was not helpful. Need a computer to print boarding passes-we had to pay $3.95 to access a computer in the lobby for 15 minutes to print boarding passes. The rooms are very big for NYC standards, but the entire hotel is run down. Need new carpets everywhere.

the front desk and bell staff were helpful

rooms need a serious upgrade, very old and outdated furnishings. I tried to contact the reservations manager seven times to adjust our reservation and apparently she doesn't actually exist because she would never answer or return my calls.

Everything was just outstanding!.. Great experience!... Thank you for making our stay so pleasant.

The location of this hotel was great. Had great access to the city and the highways to get to other places.

The staff was the worst I have ever seen. They were completely useless and had no idea what customer service was. Not only that, be careful with you information. We have them give us a piece of scratch paper with a phone number on it for a restaurant and on the other side was someone's full credit card number and expiration date! That was after he told us to google restaurants... Seriously?

Dirty bathrooms

clean and mid town so all the attraction you can cover by walk

breakfast was not included while we expected bed and breakfast

Centrally located cozy

Hairs in the tub :x

The concierge

The. Breakfast and the fact that the windows were so filthy we couldn't see outside the window

The location was brilliant and the hotel was lovely. The view of the lights is great. That is why I picked this hotel.

I picked the hotel because of the view of the lights from the restaurant and it was taking my partner away for birthday. In saying this we never sat in the restaurant because we had breakfast one morning and it cost us 50 dollars for one fry and cereal. I felt it was absolutely disgraceful. It was a lovely looking hotel and location was great but i would not stay there again as we spent more time out of it becausde it was way too expensive.

Poor staff attitude made stay horrible

Great employees with lovely attitudes

Location, housekeeping services, large room. Gym is spacious and it offers certain fitness activities to the guests, such as Pilates and Yoga.

The blinds didn't close totally and allow some lighting into the room. Next day it was fixed with Velcro straps. The front desk assured me that I had a view to 5th Ave and it wasn't true. I saw the back of other buildings towards W 55 St. The gym is spacious but the machines are outdated and only for a certain group of muscles.

Staff was friendly & helpful; room was clean; breakfast was good.

Room was just adequate in size & was a little dark. Desk area could have been brighter to facilitate work.

I liked the proximity to Times Square. The rooms were comfortable and Hampton inn staff were able to satisfy my requests. They have free breakfast and had coffee, tea, and hot chocolate free 24 hours. I also liked that our luggage was stored meanwhile we explored the last couple hours in New York.

It was expensive for 2 nights since the stay was from 12/31/15-1/2/16. Some of the staff could have been friendlier to other people. Breakfast had long lines and the dinning area was not big enough to fit everyone. Overall, this is a pretty good hotel. Would stay here again.

The closet and bathroom!

The location is not my fav in the city.

The room smelled like smoke. The smoke detecctor had been detached from the ceiling and never put back. There were stains on the sheets. Gum was stuck in the peek while. Overall this was a terrible experience. Now all my clothes stink of smoke.

Clean, comfortable and very quiet. Staff always available and very helpful.

No complaints on this visit.

Great Location and wonderful people made this place worth being in NYC!!!

Nothing...

The room was clean and the beds were comfortable. The location was excellent for our needs.

The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.

The place was ok, and reasonable. We exchanges all comfort for the low price so it was not any thing new. The place was very clean and well furnished and a bit spacious for such a small room.

The only problem was the the lobby people told us to go to this specific parking garage and the garage or the lobby duse totally scamed us saying that the discount voucher wa's not rezconized at the garage and the customer support people for the hotel blamed us for going to to wrong place. We ended up paying a lot for a over night parking than anywhere else.

Convenience. Walk to central park, walk the opposite way a few feet to catch the subway, 24 hour diner and deli conveniently nearby. We will for sure stay here again. Beautiful location. The hallways are slim, rooms are small BUT...it's perfect for the couple that likes to get in and out, tour, with ease.

I liked best the kindness and the availability of the staff.

The bed sheet was not done carefully, except on the first day. The cover was just drawn.

Room on floor 5 under fitness center on 6, Very distracting with pounding of treadmill at most hours. Renovation needed on room (stained sofa carpet not vacuumed, bath door off support called and told didn't have part in stock to fix, glasses not cleaned etc.) Level of customer service minimal. will move on next trip to other hotels.

The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating.

The walls were a little thin so you could hear people in the next room or in the hallway.

Location is great. Rooms are clean and big enough.

Beds are high and a bit nerve racking with small children.

Reasonably priced and excellent location!

The staff was outstanding and so friendly, they truly made our experience wonderful. We stayed for karaoke on Friday which was lots of fun. They were very nice and accommodating when we arrived before check in time, they still let us into a room with a smile and no hesitation. The hotel was easy to get to. Very happy with our stay overall.

In order to get to the city, you have to go over the GW Bridge and that is $15 every time you cross (or $20 when taking an uber.) The city is pricey as it is, but we probably could have saved more by staying in the city with all the money we spent on tolls/cabs/ubers. We had a rental car, but going into the city with a rental car is not ideal for anyone.

Great location just off Times Square, bed was very comfy an very big, got upgraded to superior king for our honeymoon, ice machine free tea coffee when required nice staff...

Abit old fashioned could dovwith new carpet throughout and a lick of paint... Also could do with getting safety deposit boxes into bedrooms

Location. It has 3 metro lines close to it

Staff was useless. The rooms were dark and gave me allegies. The windows small and with no light.

Friendly staff, super clean! Perfect location for a weekend getaway for my young daughter and I (6 yrs old). Easy access to subway and within walking distance to many "hot spots"! Would stay there again!

The location.

We were pleased overall.

the hotel provives breakfirst that is good for travelers, and the breakfirst is ok; the hotel is close to bus station,so it is for us to go out; the hotel provives free parking, so it is for us to come from other city;

wifi is not good

Nothing at all, smelled like weed in which asked for non-smoking area, room carpet was not cleaned, found previous clothing from another customer.

Everything, overall experience , would never stay here again .. Carpet stained with human excrements..

I was very pleased with my stay at the Lucerne. The room, though small, was very comfortable. I was particularly impressed by the comfort of the mattress, pillows and linens.

Our in room coffee maker was not in the room at check in. We did not realize until the second day that we could request it from the desk.

Hotel is in an excellent location. Two blocks away from Central Park, near subway and great restaurants. Hotel Staff very pleasant and professional, Concierge was great. Hotel room was spacious and very clean. Requested room not available (plumbing), alternate room was very accommodating.

Later check out.

Very good location.

Breakfast.

Location was great, right off the expressway with a lot of close stores.

Asked for a roll away bed, which I was told they offered for $15/ night when I booked. Was given a mattress to lay on the floor, at the full $15/ night. Housekeeping was poor, found quite a few items around the bed on the floor that were not ours.

Location is perfect, hotel is beautiful, clean and comfortable.

Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.

It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs!

Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.

The fact that there was only decaf coffee pods in the room. People staying in a hotel do not always want just decaf. The room we stayed in had no bathtub and I was very disappointed with that.

Very clean rooms. Proximity to Times Square, subways and restaurants. Will definitely stay here the next time we visit New York.

Friendly staff, great location, unbeatable price!

It is a non smoking hotel, however someone was smoking and the smell wafted into our room.

Nothing.

The room is very small with a grate ceiling that makes the room noisy. There is one shared bathroom on each floor and the rooms are small and very unkept.