Pros: The vehicle was upgraded for free after my standard size vehicle wasn't available.
Cons: The inside of the windshield was very filmy and I had to thoroughly clean it myself to drive safely. I found a beer bottle under the drivers seat and empty soda bottle rolling around under the passenger seat. The exterior of the vehicle was spotless but these "leftovers" from the previous rental were concerning.
Sep 7 2016
No overnight drop off. No answer at local office.
Pros: The location is close to upper manhattan and therefore less expensive than a manhattan rental.
Cons: no mention if overnight key drop (there's none at that location), and attempted to call multiple times with no answer and no voice recording nor was the call forwarded to the general number.
with no information on the website as to Labor Day hours.
the customer service representative told me I was wrong and was not helpful. I could go on ...
Cons: Usually when you drop off a rented car early you don't pay for an extra day even if it was in a reservation. I was told that it's possible to drop off the car on Sunday when the office is closed but nobody warned me that it till be considered that the car is returned on the next day at 7:45am when the office is open.
I also relieved the car with a half tank but I was supposed to return it with a full one. Non of the managers paid attention to this.