Pros: The vehicle was upgraded for free after my standard size vehicle wasn't available.
Cons: The inside of the windshield was very filmy and I had to thoroughly clean it myself to drive safely. I found a beer bottle under the drivers seat and empty soda bottle rolling around under the passenger seat. The exterior of the vehicle was spotless but these "leftovers" from the previous rental were concerning.
Sep 7 2016
No overnight drop off. No answer at local office.
Pros: The location is close to upper manhattan and therefore less expensive than a manhattan rental.
Cons: no mention if overnight key drop (there's none at that location), and attempted to call multiple times with no answer and no voice recording nor was the call forwarded to the general number.
with no information on the website as to Labor Day hours.
the customer service representative told me I was wrong and was not helpful. I could go on ...