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Location and friendliness of staff Insufficient storage for clothes. Bathroom door would not remain open to air out after a shower. Heating/Cooling unit did not work. TV operation was tied to placing key card in slot, remote did not turn on unit--inconvenient. More focused on style.
Common areas were too warm, but the hotel was awesome otherwise.
Location was awesome!! Directly across from the train and minutes from the Royal Mile! The rooms were very clean and modern. The a/c was not working and it was warm during the day. But the nights were nice.
Convenient to attractions Uncertain where to park to unload. Could use some signage.
Ideal city location for theatre, dinining and shopping.
The view of Edinburgh castle was out of this world.
Lovely comfortable hotel with great views close to everything
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
The views of Edinburgh
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
It has a great location, with lovely views of the castle and lots of food and bars nearby.
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
Conveniently located in the Grassmarket district of Edinburgh within a very easy walk of several excellent restaurants and pubs, this hotel has an excellent view of the Old Town and the castle, which is only a few minutes away by foot. The room was spacious, the bed was comfortable, and the bar staff provided ice for no extra charge.
Great location. Clean . Comfortable bed. Noisy downtown location.
The location was fantastic. We arrived by train and the hotel was right across the street from Waverly Station. Within easy walking distance of the Royal Mile. The hotel was new and everything seemed to be very efficient. Staff was very friendly. Not much.
the bed was comfortable,and easy access to city centre the bedroom was not what we expected,the decor needed maintained again in the bathroom,and the food was not to standard as we ordered and the food was served raw
friendliness and helpfulness of staff spa facilities
Excellent hotel & facilities. Modern, spacious interior. Complementary wifi, pool, + gym. Very helpful staff. Spa and breakfast are typically not included, but upgrade is possible for 90 GBP per day for 2 people. This includes access to the club lounge, the spa, unlimited drinks and snacks from 5:30-7:30pm, and breakfast in the lounge in the morning. If you wanted a greater selection for the breakfast, you could pay 5 GBP more per person for the breakfast at the One Square restaurant downstairs which includes a quite large selection of hot options and a large continental breakfast. All in all, the food and drinks were amazing. The spa was great - there is a heated hydropool and then multiple types of rooms around it: hammam, rock sauna, aromatherapy room, biosauna, etc. The location is a little further from the city center than I initially anticipated, but it wasn't a huge problem. It was about a 15-20 minute walk to the Edinburgh Castle and 20-30 if walking at a brisk pace to George St, Princes St, etc. where all the shops are. There isn't much to do around the hotel itself, particularly at night - it seems like a business neighborhood + convention center next door.
Our room was totally amazing and thoroughly enjoyed the view too. I found the website mislead me to believe the spa included the Infinity pool/spa, only to find out this was an extra £30 p/p on top, which I found totally disappointing!
As a guest being asked to pay extra for the basic spa facilities
An amazing hotel, all staff extremely frendly and professional
peace and quiet
Great central hotel with fabulous luxury rooms and bathrooms Charges for movies/music very expensive
The room was excellent. The staff were vert welcoming. Although we arrived at 12pm and our checkin wasnt till 3pm they still allowed us into our room. We enjoyed everything about it.
Very pleasant, efficient staff. A sense of 'grandness'! Breakfast seemed a little on the expensive side.
The quality of the facilities & the standard of the presentation together with friendly staff. First class food and service in relaxed well-appointed surroundings.
It was great ! The people was helpful !
Service and attention to detail Nothing to report
The room was quiet and had a lovely view of Edinburgh. The staff were very helpful and the standard of cleanliness excellent. The leisure facilities were of a high standard also. The price of breakfast seemed high even for the standard of hotel.
Absolutely everything. I had always wanted to stay at the hotel and t lived up to all of my expectations The only thing I would change would have been to have a bigger bed in our room. Kingsize just wasn't big enough!!
excellent staff shame about the hotel. qeues for brakefast,electrcity cutting out in the room due to faulty wiring. not a five star as far as i could see gets the rating on facilitys rather than class,
Good reception we arrived early room ready and all very efficient similarly check out very efficient Breakfast, we were put in a cold room, toast took an age to produce , one poor machine and when we left the queue was 25 yards long to get in for breakfast
nothing It is a very old Hotel .It needs to be renovated urgently .The toilet flush is broken , noisy AC , non hot water avaliablility ( it was for a limited time but not expected from a five star Hotel ) . The staff talk without looking at your face with an unfriendly manner . The pool is again too old and need to be renewed so that the price paid to the Hotel is too much in comparison what you get .
Spacious rooms and vaulted ceilings. Extremely comfortable beds and wonderful views of the city. Sloppy paint job in the room. The shower drain was clogged and the shower floor was very slick and dangerous. Easy fixes though to bring the room up to speed.
Delightful! We hope to return to Edinburgh one day, and when we do, we will stay at the Caledonian. Couldja make it stop raining?
Everything was great except bed was very uncomfortable
It was in reform so the outdoor appearance was not nice. I would have liked that in the website they had mentioned it.
The friendly and welcoming attitude of the staff, in particular the concierge. The have maintained the standard of the hotel since changing to a Hilton. It was well located for walking to Murrayfield for rugby.
Great location, superb interior design of the room. Very modern style In-hotel gym was temporarely out of service bu the hotel offered a free entry at a partner gym
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
Breakfast was amazing! Staff were very helpful and hospitality was good The fridges were dirty and the carpets could do with new ones
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
Central location, valet parking
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
Old world charm meets modern amenities- you can't go wrong with this hotel right on the royal mike in Edinburgh. Excellent staff, well maintained rooms, and full service. Health club has good assortment of machines and free weights. It's bloody cloudy in Scotland- spent an entire week and didn't see the sun once.
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
Good car parking. Close to city center. Great breakfast. Frendley staff
The comfortable rooms and central location and choice to stay in the Hotel or not.
beautiful design, great location, friendly and helpful staff
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
Attention to detail, throughout the hotel
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
The room was excellent , staff were extremely helpful and polite .
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
Location and reception areas were great. Room was terrible. Really hot. Could not open window and AC not working. Staff unwilling to help.
very enjoyable stay in a superb hotel, excellent meals, very helpful staff, nothing too much trouble to make our stay memorable
Clean and comfortable. Good breakfast. Got bait and switched. Upon checkin was told that breakfast was included with the prepaid reservation. Great! Upon checkout was informed I owed something like £60 for breakfast. Tried to argue my case but had a train to catch and ended up with a "discount" to £40. Extremely shady. Will let my CC company take care of this.
enjoyed the comfort and eating at the restaurant
Brilliant location for all the reasons anyone would visit Edinburgh - sites shops reatauramts
There was no air conditioner in the room. The room I got was in the basement close to a very noisy load and unload area. Eventhough they had better rooms available, they asked me for extra payment in case I wanted a different room.
The whole hotel experience at the George Hotel was completely faultless. The staff were incredibly helpful and welcoming. The rooms were spotless, warm and very comfortable. The breakfasts were delicious. The flight was cancelled on our return and had to stay at the George Hotel an extra night, the staff welcomed us back with mulled wine! Excellent stay, thank you.
The hotel was in central Edinburgh and close to all the attractions.the room was very spacious Lack of parking as public parking very expensive.
location, standard of accommodation bedrooms were very warm even with no heating on. We were unable to open a window due to noise on street. This was a minor complaint.
The hotel kindly acknowledged our anniversary. All the staff were wonderful.
almost everything the cooked breakfast wasn't hot enough
I booked a room at The George Hotel as a special birthday treat for my husband. I wanted somewhere right in the city and this was the perfect location, we even managed to find a parking space! The staff were really friendly and helpful. The room was lovely and the bed was possibly the most comfortable I have ever stayed in!
Friendly staff. Very well appointed rooms
Good locatioin, friendly staff, breakfast excellent, room comfortable Very small car park
The hotel was modernly decorated and the rooms were of excellent quality and the food was of constant high standard
We love the beds and the huge wide screen TV! It was a little far from Waverley station, had to climb up and down a hill to get to the hotel!
Helpful staff, clean rooms, good location
Hotel is better than i expect, warmer, clener, and quiet Breakfast is quit expensive, compering what you get.
The location of the hotel is fantastic. Everything one needs to see in Edinburgh is within walking distance. Our room was spacious and towards the back of the building, so there was no noise coming from Grassmarket at all although we stayed there for the weekend.
Very central to Edinburgh, very nice pubs nearby and easy walk to all of the tourist sections of the town. Very helpful staff and very nice breakfast.
They had parking, toiletries were good the fridge was only a cooler and it would have been nice to have a proper cold fridge. Breakfast quite expensive.
Helpful staff Modern decor and beautiful view of the castle Noisy guests sitting in the lounge area on 4th floor just outside our bedroom.
The restaurant "Number one": excellent staff, good food. The location of the hotel and the view on the old city. Very noisy hotel, not enough privacy: train station beneath the hotel, doors being smashed all day, staff knocking on doors to check on the room too often. The room had not been refurbished in a very long time. The bed was not particularly confortable. Much too expensive for the service provided and quality of the rooms.
The One restaurant has excellent and unusual food servewd by impecably trained servers.
Zoltan at reception was a star. The restaurant and bar team were efficient and friendly. Rooms were clean and well appointed. Looking forward to our next visit
Hotel staff are very attentive and quality of the meals excellent.
Lovely room, thoughtfully decorated, wonderful service.
very very good had all we required Evert up its standard
the staff were lovely booked double executive room, but think we got a budget room double bed two different height mattresses. asked them to sort it, they didnt. bathroom poor room smaller than stated in description
Everything about this hotel is fantastic, and consistently so. The service in particular is always outstanding.
room service and cleanliness of room both excellent Decor could be modernised a bit. No sink in the toilet for washing hands
Good position close to city centre and university
the staff brilliant with the children and nothing was to much trouble for them
Nice staff Did not get a separate bed for child (2years old) Poor kids playcorner
Room was very spacious, clean and overall good value for money. Location good also
Excellent breakfast! Limited parking available
The location is very good and the staff were friendly and attentive. These were the redeeming features. Poor car parking facilities, breakfast was uninspiring, room was not particularly clean.
quality of room and first meal I thought the price of the breakfast was excessive at £19 for a hot breakfast.Went next door to Premier and got all you can east breakfast for £7.95. Also got breakfast in cafe just down the road for £4.95. This would put be off coming back. Maybe go to premier inn next door.
Very nice room. Good sized bathroom. Excellent breakfast. As compared to most other hotels, the hot breakfast is part of the standard buffet. The dinner experience was not great. We tried Italian, Indian and Thai cuisine. Only the Thai cuisine was good.
Breakfast was good, whirlpool was good. Air con was not great and swimming pool is very small
Location in the heart of Edinborough. Booked 6 months prior to stay. Realized the next day, that I had booked a room for Saturday night, when I would be in Edinburgh only for Friday night. Was unable to switch nights even though it had been less than 12 hours from the time that the reservation was made, and the reservation was six months in the future. Had to reserve a second night. Rooms were clean with a modern open concept layout. Tried a bit too hard to be hip, no trash can in the room itself only a 1 gallon sized bin in the bathroom and no tub in the bath.
I chose this hotel because it was centrally located, easy to walk to from the train station, and a good price. It was exactly as advertised - no more, no less. If you are just looking for a place to lay your head at night while exploring Edinburgh, IBIS is a good choice. The staff were friendly and efficient, the room and bathroom was clean, and check-in/out was simple and direct. Overall I would stay here again. In over 20 years of travel, every hotel except one has fallen short on pillows. Doesn't matter where, they are universally flat and usually require 3 or so to be good for me - I'm a side sleeper who likes fluffy firm pillows.
The location of the Suites couldn't have been better. Just off the Royal Mile it was central to everything. I would have liked more frequent maid service
The hotels staff and luxurious rooms.
My wife and I got married in Edinburgh, and we stayed at the Fraser Suites. It's in an excellent location, just a few steps from the Royal Mile and a 10 minute walk from Waverly railway station. We had flowers delivered to the hotel while we took the train up from London; we called in advance the night before and the staff had no difficulties with dealing with the flowers; they were waiting in our room when we arrived. We booked a junior suite, which was nice; it has a living room with a little wet bar, and a bedroom with en suite. The room had tall ceilings, nice finishes in the bathroom, huge windows to let in lots of light; we really had the impression of being at a top-end hotel. Staff were professional and friendly. No hitches in checking in or out or with housekeeping. We wish we could have stayed longer! As nice a time as we had at this hotel, we did have two minor complaints: once, there was some mould in the tile grout in the tub surround and the caulk joint between the surround and the tub itself, which was a blemish on an otherwise great room. A somewhat bigger problem was that it was windy (hotel can't do anything about that, of course), and this is an older building with older windows; the windows rattled pretty badly at night, and I'm a light sleeper, so this kept me up. Had we stayed longer, I might have raised the issue with the front desk, and it might have been possible to fix the problem by just sticking a coin in the window frame, but it did spoil the experience somewhat.
The hotel was excellently situated was very clean and furnishings were of a very high standard. The facilities in the room included a microwave and kitchen type sink which was very handy. The staff were very helpful and friendly. The parking was difficult and you had to pay a meter but spaces were very limited.
excellent location and comfortable space the hotel offered what i needed tho if you want room service there is not enough room for an table
This is the 2nd time I have stayed at Fraser Suites. I love the location right off the Royal Mile and right above Princes Street. Easy access to everything. The bed was a bit firm and aggravated my sciatica. And the tub was higher than normal or I am short!!!
The rooms are well decorated; the hotel is in a great location - really excellent; the shuttle bus is useful. We were moved room twice in a five night stay. The first move was due to the sofa-bed in the studio dulexe not working. We were then upgraded to a one-bedroom apartment. This room did not have proper bathroom facilities and the bathroom flooded while the shower was in use. This resulted in a nightmarish experience - including three plumbers at the door within five minutes - clearly an ongoing situation. The room being flooded was not reported to hotel management until I complained to staff a third time. We also did not receive toiletries on a daily basis (had to ring reception to request them); did not receive an adequate number of towels; admired the charming cobwebs across the ceiling; had to request the sofa-bed to be made up several times; noted a complete lack of communication between staff and so forth.
Excellent value with the ideal location for all the sights and amenities Not being able to open an account for the restaurant or bar
It was central, pleasant quite spacious and comfortable. Room faced a wall, No drawer space, bathroom was badly laid out with no ventilation. There was no bar
I was disappointed that the room wasn't ready on time, it was 30 mins late. I'm pleased I didn't pay full price for the room, I still payed enough but if I had paid full price I would have been very annoyed
The shower Noise from the neighboring business disturbed us all night. Room was in the "daylight" basement; small and closed in. Staff was condescending.
staff all very helpful and polite nothing
Convenience of location for central Edinburgh
location was perfect, easy to get to all the attractions on foot, train station and buses 10 min walk. Hotel staff were very helpful and friendly. sheets and blankets - I missed my Duvet
Every thing is just excellent! We really enjoyed staying at this hotel. We will highly recommend to our friends.
The staff were pleasant and very helpful. I also wanted to stay an extra day than I originally booked and the hotel was able to accommodate me.
The hotel was central, clean and very good value. I will be visiting the hotel again.
Breakfast at Ricks across the road The fact that breakfast was across the road
The room was spacious and the view amazing. The room service was very good . Cafe Rouge, where the breakfast is served, was amazing but the breakfast poor.
Comfortable, clean hotel with simple facilities. Staff friendly and helpful. No frills.
Staff very friendly and helpfull no
Breakfast was excellent Only one thin blanket on bed Also no information available on bus routes from hotel reception