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At arrival we were met in the parking lot by a very friendly man tha helped us with our luggage. The staff at the receptiondesk was very nice. The room was exellent. In the bathroom we were delighted to see a rubber duckling on top of the towels across the bath! It's the little things that count!
Room very nice. cleanliness of room excellent. Staff friendly and helpful.Close to shops and visitor attractions.
The views of Edinburgh
It has a great location, with lovely views of the castle and lots of food and bars nearby.
the bathroom was really dark with only lights over the wash basin. a large water stain on the ceiling was not very attractive!
Rapid sorting out/ upgrade when the door lock to out room failed The fact thaty the door lock failed
The view of Edinburgh castle was out of this world.
Convenience of location As I had a front room over a weekend, the noise from the pubs in Grassmarket was a bit much.
view of castle from hieghts restaurant, location of hotel No fridge in room no radio having to pay for breakfast having to pay for internet access lifts very poor (not updated since previous college use) no air conditioning control windows not double glazed - noise, draughts
Lovely comfortable hotel with great views close to everything
Ideal city location for theatre, dinining and shopping.
Conveniently located in the Grassmarket district of Edinburgh within a very easy walk of several excellent restaurants and pubs, this hotel has an excellent view of the Old Town and the castle, which is only a few minutes away by foot. The room was spacious, the bed was comfortable, and the bar staff provided ice for no extra charge.
The location of the Suites couldn't have been better. Just off the Royal Mile it was central to everything. I would have liked more frequent maid service
The shower Noise from the neighboring business disturbed us all night. Room was in the "daylight" basement; small and closed in. Staff was condescending.
The rooms are well decorated; the hotel is in a great location - really excellent; the shuttle bus is useful. We were moved room twice in a five night stay. The first move was due to the sofa-bed in the studio dulexe not working. We were then upgraded to a one-bedroom apartment. This room did not have proper bathroom facilities and the bathroom flooded while the shower was in use. This resulted in a nightmarish experience - including three plumbers at the door within five minutes - clearly an ongoing situation. The room being flooded was not reported to hotel management until I complained to staff a third time. We also did not receive toiletries on a daily basis (had to ring reception to request them); did not receive an adequate number of towels; admired the charming cobwebs across the ceiling; had to request the sofa-bed to be made up several times; noted a complete lack of communication between staff and so forth.
Excellent design of the bathroom The lift(s). If there was a second one I do not know and the one was used for carrying linen, services, quests. Useless.
excellent location and comfortable space the hotel offered what i needed tho if you want room service there is not enough room for an table
I was disappointed that the room wasn't ready on time, it was 30 mins late. I'm pleased I didn't pay full price for the room, I still payed enough but if I had paid full price I would have been very annoyed
staff all very helpful and polite nothing
The hotels staff and luxurious rooms.
Excellent value with the ideal location for all the sights and amenities Not being able to open an account for the restaurant or bar
My wife and I got married in Edinburgh, and we stayed at the Fraser Suites. It's in an excellent location, just a few steps from the Royal Mile and a 10 minute walk from Waverly railway station. We had flowers delivered to the hotel while we took the train up from London; we called in advance the night before and the staff had no difficulties with dealing with the flowers; they were waiting in our room when we arrived. We booked a junior suite, which was nice; it has a living room with a little wet bar, and a bedroom with en suite. The room had tall ceilings, nice finishes in the bathroom, huge windows to let in lots of light; we really had the impression of being at a top-end hotel. Staff were professional and friendly. No hitches in checking in or out or with housekeeping. We wish we could have stayed longer! As nice a time as we had at this hotel, we did have two minor complaints: once, there was some mould in the tile grout in the tub surround and the caulk joint between the surround and the tub itself, which was a blemish on an otherwise great room. A somewhat bigger problem was that it was windy (hotel can't do anything about that, of course), and this is an older building with older windows; the windows rattled pretty badly at night, and I'm a light sleeper, so this kept me up. Had we stayed longer, I might have raised the issue with the front desk, and it might have been possible to fix the problem by just sticking a coin in the window frame, but it did spoil the experience somewhat.
It was central, pleasant quite spacious and comfortable. Room faced a wall, No drawer space, bathroom was badly laid out with no ventilation. There was no bar
The hotel was excellently situated was very clean and furnishings were of a very high standard. The facilities in the room included a microwave and kitchen type sink which was very handy. The staff were very helpful and friendly. The parking was difficult and you had to pay a meter but spaces were very limited.
Large, confortable rooms. Located within walking distance to all city attractions Noice from neighbouring pubs at night/early morning.
Good car parking. Close to city center. Great breakfast. Frendley staff
the proximity to the main Edinburgh attractions, parking availability, supply of extra pillows, big rooms.
good facility. hospitallity of staffs. and location. somehow internet is not working properly good in both case of WIFI nor Wired connection.
Central location, valet parking
Great location, superb interior design of the room. Very modern style In-hotel gym was temporarely out of service bu the hotel offered a free entry at a partner gym
Easy to drive to and park my car. Ideal city centre location. Exclusive hotel for a rugby supporter's weekend.
The upgraded room was appreciated we will stay here again. Did not have breakfast - thought that £16.50 was expensive
Old world charm meets modern amenities- you can't go wrong with this hotel right on the royal mike in Edinburgh. Excellent staff, well maintained rooms, and full service. Health club has good assortment of machines and free weights. It's bloody cloudy in Scotland- spent an entire week and didn't see the sun once.
Breakfast was amazing! Staff were very helpful and hospitality was good The fridges were dirty and the carpets could do with new ones
Room was very comfortable. There was lots of choice for breakfast. The hotel location was very good for castle and other attractions. We were near lots of restaurants.
Attention to detail, throughout the hotel
The room was excellent , staff were extremely helpful and polite .
Very friendly and efficient staff. Luxurious contemporary feel / look. Nice breakfast. Upgrade unexpected, but very much appreciated - nice touch. Difficult to get room wamer with controls. was not freezing cold but my wife would have preferred it warmer. Couldn't seem to watch different channels on the different TV's at the same time, but this may not have been possible anyway!
Central location, especially for the Tatoo Hardest bed we have seen on this month long trip. Inadequate luggage racks or space for clothing storage. It would be ok for an over nighter but not for someone on a long trip. Out of 6 hotels we have stayed in so far on this trip, your was the only one without a bath tub.
beautiful design, great location, friendly and helpful staff
Fresh looking hotel Tv did not work despite changing rooms. No fresh black pepper or brown sauce available at breakfast. Waiter unable to confirm the Scottish Breakfast ingredients. Unable to access restaurant from lift as doors locked.
The comfortable rooms and central location and choice to stay in the Hotel or not.
was very noisy, did not receive free paper that we were offered.. Design was nice but that should not qualify for a 5 stars, was 3/4..
The design of the hotel was really modern but still comfortable. When we arrived I was not expecting to have £100 per night deducted from my bank account, especially since we had already paid for it in full. Fine if you have a credit card as you dont notice the money leaving your a/c (its refunded when you check out) but if you dont have a credit card (I dont) then they ask for a debit card which means that you are money short in your account. If this had been mentioned prior to booking then maybe I would have reconsidered staying there. Its ok if they had just taken the card details but to acutally take the money was unexpected and quite unfair to say that we had already paid for the room etc. There was no warning of this and it was lucky that I had plenty of funds in the account!
the hotel is stunning, very unique, modern and a great place to chill out after being round the shops in edinburgh
Wonderful hotel with great staff. Craig, the Manager, was a great guy always helpful and smiley! Would definitely come back. Nothing!
Clean and secure hotel. Good simple breakfast.
The hotel is in a convenient location for walking around the Royal Mile area and exploring Edinburgh. It was clean, comfortable and the included breakfast was good too.
Great location in city center Services were poor for the price charged, parking was very expensive, room was small, no face towels, lobby has vending machines with limited service and cramped
Central location. Comfortable room. Breakfast could be improved with more selection of hot food.
It was nice to experience a brand new hotel that was only opened two days prior staying.
Pleasant modern hotel good location , good breakfast Heating difficult to operate no instructions extra blankets not provided
Clean and good location
proximity to Royal Mile Hotel wanted to charge 25 pounds per day for small dog.When queried, they then said £25 for entire stay. Eventally,they did not charge for dog.I thought this was a very excessive charge and this should have been stated before we made the booking.
Staff are friendly and helpful. Rooms are big and confortable. Nothing negative expect for the breakfast. Limit amount of breakfast. Might not be a good choice if you are going to stay in Edinburgh for more than 4 days.
Cleanliness On arrival not told about requesting extras for room, such as hairdryer, which leads to difficulties when the discovery is made after having a shower.
the breakfast provided and the cleanliness of the room was very good. the bathroom was too small and uncomfortable.
Clean room/bedding - decent breakfast. No lift or parking
Cheap, City accom'. Short walk to center/station. Small, no minuscule, sink with a shelf 12" over the top. You will at some stage bounce your head off the shelf. Easily sorted if shelf moved to left hand side wall.
Excellent breakfast, in variety and quality , and in service.
Very good location for the price. Room was functional, very quiet and comfortable enough for a short stay.
Economical - for what it is good value. Breakfasts very good. Plenty of places to eat nearby in the evening. Washbasin bathroom too small and the use of the whole bathroom as the shower cubicle a bit daunting
Clean, bright, neutral decor, lovely breakfast Very cramped bathroom, tv in awkward location...better directly opposite the bed, storage heater a bit intermittant
its distance from the city center no lift and no staff to help us with baggages, too much noise during night, bad bathroom facilities, dirty bed sheets, high price in relation to its value
Uncomplicated, easy accommodation, lovely location in Edinburgh, room very cleqan and comfortable, breakfast was 1st class! Only comment is the tiny space in en suite but it has everything you need so cannot really complain. Not for faint hearted physically as is on 4th floor with no lift - lots of steps!
room service and cleanliness of room both excellent Decor could be modernised a bit. No sink in the toilet for washing hands
quality of room and first meal I thought the price of the breakfast was excessive at £19 for a hot breakfast.Went next door to Premier and got all you can east breakfast for £7.95. Also got breakfast in cafe just down the road for £4.95. This would put be off coming back. Maybe go to premier inn next door.
Room was very spacious, clean and overall good value for money. Location good also
Breakfast was good, whirlpool was good. Air con was not great and swimming pool is very small
the staff brilliant with the children and nothing was to much trouble for them
The location is very good and the staff were friendly and attentive. These were the redeeming features. Poor car parking facilities, breakfast was uninspiring, room was not particularly clean.
Excellent breakfast! Limited parking available
Good position close to city centre and university
Very nice room. Good sized bathroom. Excellent breakfast. As compared to most other hotels, the hot breakfast is part of the standard buffet. The dinner experience was not great. We tried Italian, Indian and Thai cuisine. Only the Thai cuisine was good.
Nice staff Did not get a separate bed for child (2years old) Poor kids playcorner
I liked the vacinity of the hotel and the staff were very very helpful and friendly.
service and a fantastic breakfast
location noise and size of room,breakfast
it was a plesent hotel the door men at three sisters
location more lighting required in breakfast diner - very dark
We stayed in one of the small rooms. It was indeed small, but extremely well designed and comfortable. It was surprisingly quiet for all of the Fringe mayhem. The shower was the best hotel shower of any hotel I have ever stayed in. The staff were very friendly and helpful. We love this place and will stay here again.
The location was excellent for access to the heart of Edinburgh but is in a very seedy and grimy area of town. The entrance to the hotel is through the beer garden of a raucous pub-nightclub so expect to weave your way through beer-swilling drunken crowds on hens and stags nights if you stay on a weekend. Rooms are spacious and well equipped. But the blinds in our room were broken or removed and there seems to be no maintenance carried out.
Location It was grand for a rugby weekend but would not go back if there were other choices
Location was good but room was of a poor standard for the price bathroom was full of mould, shower dripped constantly and there was no room to move in the room
Basic accommodation in good location. Powerfull shower Fire alarm went off 3 times early in the morning and there was no appologies or explanation from staff. Bedding did not fit the bed and was of poor quality. Quite noisy as located next to the three sisters
The pub and the location of the hotel.
Very nice and comfortable room.
Nice modern hotel in a quiet side street, very close to the theatre we were attending that night. Pleasant reception staff both on arrival and when leaving. Attention to detail with regards to cleanliness, bedside tables and desk were very sticky, everything else was fine.
A good clean well run hotel with friendly and helpfull staff .
Staff were very helpfull. The location of the hotel to the conference just across the road was excellent. The heating system in the bedroom was quiet noisy when it was on.
room only option - safe facility - reception staff very helpful - location no bath but shower was good
Very nice modern rooms, good location & very good value.
Helpful welcoming staff. Well located for the city centre.
Ideal location, good food and with private parking
Friendly staff, minor problem in the room, a broken iron, was dealt with very quickly. A top score in my view. Breakfast - excellent.
visit relation living in Edinburgh
Loved the room! Cool themes of famous Scots. Staff was friendly and accomodating. No elevator (could be an issue for those on top floor with lots of bags). And no signs as to where Hotel Registration is (its actually the Pub - only way into the hotel is thru there!)
It is central to main tourest location and close to both shops and restaurants. There is also a number of good pubs and guided walks basically outside the door. The ground floor pub is friendly and Atmospheric no lift, but i knew that before i went.
The room and its furnishings were painted black!! I found this most disconcerting.I was not warned that the hotel had no lift. This was a Problem.
fun hotel, in the vibrant center of the city
Central location, friendly staff, quirky decor Bathroom in need of slight updating
Excellent location. Poor food.
Situated exactly in the centre easy access to everything The food was disgusting although it was included in the price we ate away from the hotel
the room was themed and very cool, maybe not to everyones taste, but it was like a mini museum Theres no reception area as the hotel is over a bar
location, nice facilities, efficient staff, understated elegence.
room was very clean
Location of hotel was excellent Waited 30 minutes on luggage arriving and had to return to reception, who explained they didn't know where it was to go as they had forgotten to take room number. Also the bathroom didn't appeared to have been freshly cleaned prior to our arrival.
location housekeeping poor. On both nights of my stay i had to request towels for the room, on 2nd day there were no towels at all.
Central location for shops and restaurants Noise from street - not really fault of hotel. Very drafty windows - needs double glazing/draft excluders
Exellent location Parking was my only issue and i thought the bar prices were expensive for the quality of the drinks but there are better bars within walking distance so not a major issue.
Although this was a brief trip the standard of room, staff and facilities were excellent. Room was a bit noisy from traffic outside
close to train station and night life too expensive, not very clean, nothing extra (e.g. bathrobes, slippers etc)
Price of room and friendly staff 1st room was noisy
Gorgeous hotel, excellent service, excellent breakfasts, made us feel very welcome
It's not the cheapest, but really is about the best. The parking's a bit of a pain but not too bad, especially considering the proximity to the town centre.
Service fantastic. The best choice, porridge and cooked breakfasts we have ever come across at a b& b. A thoroughly enjoyable experience. We would go back and advise others to do so. We did not have time to experience any other of the classifications. Shower ran hot and cold. Matress not the most comfortable. Base cushions kept slipping off the sofa. First experience of a steel four poster!
Hosts werte very nice. Breakfast was excellent.
Lovely room and hotel, lots of character, very friendly hosts. They were very helpful and organised free parking for our stay.
attention to detail, breakfast, rooms...everything nothing would reccommend to all!
Excellent breakfast and friendly staff. Parking maybe too far from the hotel
The quality and choice of the food - superb Nothing, everything very good
The customer service was excellent, the food was great and the rooms were spacious and very comfortable.
yes, the huge noise due to the hotel bar just under the rooms....
Self catering facilities no free WIFI
Centrally located, modern hotel. Great bar.
The central location and the cleanliness of the rooms. It was also fairly quiet for a hostel in middle of edinburgh The shower that flooded the bathroom floor, despite turning it the other way as much as poss.
location there was weird smell in bathroom all the time....
this place is brand new, in heart of the old town and, modern, clean, and overall fantastic.
Good bar, nice outdoor terrasse. Location of the hostel. Too much noice. Too hot in the rooms. Long waiting-time for checiking in.
Towels were changed daily. Shower and washroom are clean and comfortable. Great breakfast and simple but delicious dinner.
Location and the bar The staff were not friendly. The room had an innapropriate magazine left in it from, i presume, the last occupant. The shower room did not have the soap dispenser filled (it was empty). The TV stations kept losing reception. T
budget hostel, good location, short walk from Royal Mile, clean room