10.0
Great service, quick and easy pickup and drop off. Got upgraded but had to pay extra when in my previous experience the upgrade was free of charge. Otherwise good overall experience.Reviewed Aug 29 2026
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10.0
The car had a very strong "air freshener" smell, as if the previous driver smoked in it and was trying to cover it up. The person who was checking the car out to me apologized for it when he brought the car around.. Other than that, yhe car was very clean and comfortable. Every person who worked there was friendly and pleasant.Reviewed Aug 29 2026
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10.0
Had a seamless experience renting a car for 4 days. Great staff, great car, affordable prices. Will definitely use them next time the need arises!Reviewed Aug 28 2026
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6.0
One of the attendants at the enterprise office in Cincinnati turned me away saying he wouldn’t honor my reservation bc it was same day and an online reservation in addition inconvenient bc it’s one way. I was stranded. I’d taken an uber from the airport and it was close to end of day. Another attendant then helped me out and went out of his way to be supportive and got me a car. The first guy was a jerk just for the sake of it. No customer service capacity.Reviewed Aug 27 2026
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2.0
This was so horrible. I was never informed by Kayak that there was a $400 credit card security deposit. I wasn't able to rent the car because I wanted to use a debit card and they needed specific documentation to verify an address. However, my driver's license had a different address since I had moved recently so I wasn't able to rent the car. I would've been more prepared had I known about all this beforehand which Kayak nor Enterprise told me about. I should've booked a ZipCar or done an Uber Rental. Would not recommend Enterprise at all.Reviewed Aug 26 2026
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6.0
I did not get the economy car I reserved. Instead, I was given a bigger vehicle that was unsuitable for England's narrow roads. The gas tank was almost empty when I picked up the vehicle. I brought it back with the tank half full but was not reimbursed. Enterprise refused to pick me up at my hotel so I could pick up the car. I had to hire a taxi to bring me to Enterprise.Reviewed Aug 26 2026
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2.0
I rented a car that had some damage which was noted on the rental agreement. After I returned the car Enterprise opened a claim for the damage even after I reputed the damage was caused by me.Reviewed Aug 26 2026
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10.0
Car was great, I interacted with both workers and they were both fantastic - very nice and helpful. Great experience overall.Reviewed Aug 25 2026
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10.0
Great!Reviewed Aug 25 2026
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2.0
Scheduled pick up time was 9 AM, didn’t leave the lot until 10 AM, when I arrived at the front counter, no one was there for 30 minutes, to the point where another customer had to go past the front desk, walk to the back office area to find a staff member for assistance.Reviewed Aug 25 2026
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10.0
Good servivesReviewed Aug 24 2026
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2.0
I was charged for insurance I didn’t use because I canceled my reservationReviewed Aug 24 2026
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