10.0
Havent had to rent a car for a very long time and was anxious about the present day procedures, especially since i now dont own a car and the website advices that i bring proof of primary insurance. I did however purchase a $75k policy from the booking company. This never became an issue. At both ends (Las Cruces pickup-Scottsdale dropoff)the process was quick,efficient and cordial. The only sour note these days is the incessant policy of requiring a security deposit, oftentimes equal to or more than the rental price. And then this deposit is NOT immediately returned when the car is turned in - taking days and in one prior instance, a week, to return the deposit. Another aspect of this hold is that the rental company has use of this deposit, interest free, for multiple days. For some people, hundreds of dollars that they cant use. This policy alone makes me reluctant to rent cars except for only extreme situations. This was the only downside to this rental experience. Otherwise all went smoothly and the employees at both ends were efficient and friendly. But, i will only rent under extreme cases, certainly never for just leisure and i will warn those i know of this requirement.Reviewed May 9 2026
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2.0
Got to the rental counter and there were NO rentals - drove 4 hours round trip to be told my reservation was not able to be fulfilledReviewed May 9 2026
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2.0
Reserved a car. Got a confirmation email and a confirmation number. Got a reminder. Showed up the morning of my rental, and they can't find my reservation. I give them the confirmation number and they search. The agent says, "Oh," then disappears into the back. He comes out a few minutes later and explains there was "an internal system miscommunication" and the system canceled my reservation. Ummm, I'm sorry, what??? Apparently a hailstorm in a nearby hub took out a lot of cars from their fleet, so they canceled the one-way reservations because of a lack of cars. No notice. Heads-up. Nothing. I asked, "Well, what do I do? I'm now stranded." The agent's suggestion was to go down the line of other rental agencies to see if they had a car. So I did. Thankfully, the very last one, Hertz, had one car left. I explained what happened to the Hertz agent, and she said, "You're the third person this morning that happened to - all from Enterprise. Internal cancelations with no warning, no notification, nothing." I mean, I get it, stuff happens, weather is beyond anyone's control. But what IS in our control is notifying your customers that there's an issue in enough time for us to find an alternate solution, or, coming up with that service recovery solution for your customers yourself. I was offered no help, no credit for a future rental, nothing. Just a shrug of the shoulders and sending me on my way. Shame on you, Enterprise.Reviewed May 9 2026
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2.0
The car provided had rear-end damage. In addition the windows had not been cleaned. The return location at the Rome airport was not clearly marked.Reviewed May 7 2026
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10.0
The car was in good clean condition and the rental process was very fast and efficient.Reviewed May 6 2026
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2.0
Enterprise didnt have the Van and no alternatives or solurions. They overbook there vehicles and dont have available when you arrive with your confermation appointment.. Bad business practices and Enterprise did this twice...Reviewed May 5 2026
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10.0
The friendly customer service reps are amazing! I dont know what you folks have done but your people are going beyond rhe call! I rented a care in havasue during the pandemic, the manager was a joke and let everyone know her political affiliation. She was wearing a lace mask. But recently HAD no choice and rented there again! Wow was i pleasantly suprised! Rented three tims since!Reviewed May 5 2026
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2.0
Old raggedy tahoReviewed May 5 2026
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2.0
Made a reservation the night before I left for my trip and the next morning Enterprise called and said they had no cars available that day for me to rent. Obviously some inventory discrepancies between car rental business and Kayak.Reviewed May 4 2026
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10.0
Quick efficient check out ….easy returnReviewed May 4 2026
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2.0
We were contacted 1.5 hrs before our pickup time stating they could not accommodate the reservation.Reviewed May 4 2026
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4.0
I booked a car and was not told till I got there that they had no options in the grade of cars I selected so I could cancel my reservation or pay extra for a car from the sports car category. The sales associate was speaking to me like I was dumb and would not let up on how this was my fault since I booked the car that day. Terrible customer serviceReviewed May 3 2026
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