Book Enterprise car rentals in Belfast

Rental

Pros: Pickup and drop off very easy and staff were very accommodating. Staff were friendly.

Cons: Wr requested a Mercedes and were given a BMW despite several email exchanges with Enterprise about the car. My husband and I are both over 6 foot so an M3 was a little small for us. The rep at the branch was friendly but seemed very nervous about the car and didn't have very a general understanding of the functions. She showed me how to turn it on but it took a friend to show me where the unlock button was in the car. The car was also set in a default cruise that made it shut off very time the car was at rest for the length of a stop sign or light. I only learned by accident that the car started up again when I took my foot off of the gas. I also then had to figure out myself how to turn that feature off as we were doing a great deal of city driving. When we arrived, we had to pay for the reservation amount up front instead of when returning. This was in addition to the security deposit. They said they had no record of a payment coming from Kayak and seemed very unfamiliar with your service. I also had to pay for insurance with them because they stated they had no record of the insurance we had purchased with Allianz through Kayak for the rental. I called Allianz and they said that it should be visible on the reservation. Even though they were Washing the car when we arrived, we found pieces of trash under the passenger seat. There was also no explanation of how to adjust the seats. The car was very nice but if Kayak is going to continue with Enterprise, a little more education for the staff would probably be helpful. Although the staff were very impressed with the low rate we received by renting with Kayak.