Failure of Communication and/or Services
Cons: I called ahead before booking a car to confirm everything would proceed appropriately, and received the green light by an Enterprise rep. After booking the car and insurance policy, another rep called me back and informed me that they actually could not rent a vehicle to me, despite the first rep confirming that I could proceed. I accepted the fact and asked her to cancel the booking; I also asked her to cancel the insurance policy. She told me the policy wouldn't go through if I wasn't renting a car, and that I would not be charged for the policy. Now I'm getting emails from the insurer stating that the policy did actually go through. This whole thing was a disaster with multiple different parties telling me different stories. Now it appears I've been charged a fee for a service nobody was actually able to provide to me. I will go to some effort in the future to avoid using the services of Kayak, Enterprise, or Allianz if I can help it, and I will advise my family, friends and coworkers of the bungling as well.
Pros: Was awesome
Pros: Quick and easy, great staff
Cons: Nothing, it was a great experience
Pros: All around our experience went smoothly with no problems. Would definitely use them again should the need arise.
Other suppliers in Cookeville scored
Where can I find Enterprise car rentals in Cookeville?
Top tips for renting a car from Enterprise in Cookeville
- 25% of our users found rental cars from Enterprise in Cookeville for $34 or less
- Book your rental car from Cookeville in Enterprise at least 1 day before your trip in order to get a below-average price
- Full-size rental cars from Enterprise in Cookeville are around 38% cheaper than other car types, on average