Reviews for Enterprise in Huntsville
- All reviews 100%
Apr 24 2017
Cons: First, they don't have the car ready when you go to pick it up, so we had to walk around the lot setting off lock beepers to find the car. The worst part is the car absolutely reeked of smoke though it clearly had no smoking stickers. It was so bad that I returned the vehicle for another one. They gave me another one, but it had ZERO gas in the tank. This is a poorly run operation!
Mar 31 2017
Pros: Excellent services
Mar 17 2017
Gross incompetence and lack of customer service
Pros: Very little.
Cons: On a busy holiday weekend with a major convention in town, this Enterprise office had a Management Trainee and one other inexperienced employee working the counter. The office had over 10 customers waiting when I arrived. Rental transactions were taking approximately 30 minutes per customer. When asked if cars were available, the Management Trainee replied "yes." After 2 1/2 hours she announced that there were no more vehicles and about 6 customers were without cars. When I said it would have been better to be upfront with customers about the true situation, the clerk said she was sorry but they are trained not to tell customers bad news.
Mar 1 2017
Great service and very easy check in and check out
Pros: Great quality and great service. Very good experience...