Reviews for Enterprise in Huntsville
- All reviews 100%
Mar 17 2017
Gross incompetence and lack of customer service
Pros: Very little.
Cons: On a busy holiday weekend with a major convention in town, this Enterprise office had a Management Trainee and one other inexperienced employee working the counter. The office had over 10 customers waiting when I arrived. Rental transactions were taking approximately 30 minutes per customer. When asked if cars were available, the Management Trainee replied "yes." After 2 1/2 hours she announced that there were no more vehicles and about 6 customers were without cars. When I said it would have been better to be upfront with customers about the true situation, the clerk said she was sorry but they are trained not to tell customers bad news.
Mar 1 2017
Great service and very easy check in and check out
Pros: Great quality and great service. Very good experience...
Feb 18 2017
Drop off in morning nobdody was around for a 10 mi
Cons: Car were backing up and double parked.
Jan 29 2017
Car turn in surprise
Pros: Enterprise slogan is we pick you up - they did pick me up at my hotel and the processing met my expectations
Cons: I called to extend the rental and to confirm my request to drive me to the airport when I turned in the car at 3:00 PM. I arrived promptly at 3 PM and was told they made no commitment to get me to the airport and that no one was available to drive me. I was left on my own to get to the airport. I will avoid Enterprise in the future.