Reviews for Enterprise in Huntsville
- All reviews 100%
Feb 18 2017
Drop off in morning nobdody was around for a 10 mi
Cons: Car were backing up and double parked.
Jan 29 2017
Car turn in surprise
Pros: Enterprise slogan is we pick you up - they did pick me up at my hotel and the processing met my expectations
Cons: I called to extend the rental and to confirm my request to drive me to the airport when I turned in the car at 3:00 PM. I arrived promptly at 3 PM and was told they made no commitment to get me to the airport and that no one was available to drive me. I was left on my own to get to the airport. I will avoid Enterprise in the future.
Jan 28 2017
No car after confirmation
Cons: Called three times and dropped off at confirmed time to have no car available. Pickup was 30 minutes late and no car was still available. Local representative was happy to have me stranded at their office twice in same day.
Jan 2 2017
They changed their policies
Cons: I've used Enterprise three times since November and each time I was told a different amount for a deposit. The first rental I was told 20%, the second time $150 and this most recent time $200. I was told that I had to pay the deposit plus the full rental amount prior to getting the vehicle and that they all had to be on the same card. This has not been the case before. Previously, I paid when I returned the car and used a different card than the one I used for the deposit. The associate was very aggressive and intimidating in trying to get me to get their insurance after I had already turned it down also. I do not plan to use them again.