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9.6
Pros:Helpful and friendly staff; easy drop-offCons:Overall, I cannot think of anything else that needed to be done to improve our experience.Reviewed Jul 7 2020
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6.8
Pros:First time in receiving a call to verify arrival the day before pickup. Outstanding ! Kudos to clerk for staying late to accommodate late arrival !Cons:car was not clean inside or out. car smelled of smokeReviewed May 20 2020
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9.2
Easy to bookPros:Easy to book online, no surprises, no pressure, and they picked us upCons:NothingReviewed Jun 12 2018
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2.0
Nightmare!!!Cons:Absolutely horrible experience. I rented the car from LGW airport in NY and dropped off at Niagara Falls. When I went to pick up my car I was informed of the price about $150 more than Kayak reservation. After spending lot of time my deal was honored. As per my return time when I went to return the car at the location it was closed. The board on the wall displayed information that when you return the car after location is closed, they will charge me upto the day they open the office. In my case I dropped the car on Saturday so I was going to get charged upto Monday!!! When I checked the actual receipt, it had all together different address!!! So I went to drop the car there and has exactly same experience.!!! MAKE SURE LOCATION ON RETURN ADDRESS ON RECEIPT IS OPEN WHEN YOU ARE RETURNING THE CARReviewed Aug 7 2016
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