2.0
They did not have the vehicle I rented and told me they had a more expensive vehicle I could pay more for. Then they said they could call around to find something. I offered to drive to where the car was, but there was no car. They then said my reservation would be”not be honored.” Hertz took care of me.Reviewed May 27 2026
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2.0
Poor customer service, everyone seemed rude, overworked and inexperiencedReviewed May 27 2026
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10.0
Young lady that checked me in was VERY kind and HELPFUL! Also, very nice young lady when I returned the car.Reviewed May 27 2026
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2.0
We went on Friday in person to make sure the van we requested was available given that the previous booking we had to settle for an SUV as the van was not available. Well this time they topped themselves: we went on Saturday to pick up the van but Enterprise was closed. At no point did the clerk indicate on Friday, stressing we went in person, that closing time was 12 o'clock even though we repeatedly stated that we would pick up the van at 2 pm. Is that one star or less?Reviewed May 26 2026
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2.0
I didn't pick up because they had a advertisement and it was misleading false Different prices then when salesperson reached out different price altogether I never had that in past and I am not going to be mislead bolongie Therefore I will use hertzReviewed May 26 2026
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8.0
I like how I went in and there was someone there to immediately help me. I was there for less than 10 minute’s. The gentleman was very friendly and very easy to talk to.Reviewed May 26 2026
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10.0
Staff was friendly, helpful and accommodating. Car was clean, comfortable and exactly as advertised. Great experience. The only problem was with Enterprise itself. I was going to be arriving right at my dropoff time, which was also when the office was supposed to close, and wanted to make sure they knew I was arriving. When I tried calling, I was routed to a general Enterprise phone system and had no way of routing my call to the actual branch where I was dropping off. The automated message told me the office was closed, even though it was before the time when the branch actually closed. Caused unnecessary stress, but it worked out in the end.Reviewed May 25 2026
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4.0
customer service was great. i would expect to be given as much information on what i need to provide as possible before arriving. because this is a car rental facility, some people arrive by uber/lyft or just getting a ride from someone. wasting time and money is not fun. not everyone is in as good of a financial position as another which is fine, but those category of people should be able to know if they are eligible for a car rental BEFORE they arrive at the facility. communication and expectations would be ideal. saves EVERYONE of wasted time and efforts.Reviewed May 24 2026
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10.0
I would like to get my deposit returned to me quicker!Reviewed May 23 2026
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2.0
The Price you gave me was mot the same when i got There,i got scammedReviewed May 22 2026
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8.0
Enterprise good. Helpful. The Kayak web site was deceiving. I clearly requested a pick up/drop off SeaTac airport. What I got was a trip to lite rail,exit Northgate, bus to Enterprise. Then reverse it for return.Reviewed May 20 2026
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10.0
Gentleman at the service desk was very accommodating and answered all of my questions.Reviewed May 19 2026
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