2.0
First of all, our rental agreement said we needed to pick up the car in terminal one. So we travelled from terminal two to terminal one to pick up the car. And then we had to stand in the lineup for three hours! To pick up the car. To only be told that our car was at terminal two, so to prevent having to go all the way back to firm terminal two, we rented a more expensive car to get on our way. We will never be renting from them again.Reviewed Jul 17 2026
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2.0
Wanted to charge an additional $250 per day insurance or they would not give me the car. Do not rent from the Ecuador airport, it’s a scam.Reviewed Jul 17 2026
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2.0
After waiting for almost a hour, they refused to rent me a car. They said that in order to rent. I needed an international license. Haven’t had one of those in 30 years. Claimed it was some law as of Jan 2026. I proceeded to Hertz and within 15 min I was on my way with no reservation!Reviewed Jul 11 2026
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2.0
Europcar wanted another $1000 to rent the car after I had already paid for the reservation. This is a trend at the airport in Ecuador. You can rent a car just outside the airport that does not try to scam you for an extra $250 per day in insurance. Europcar would not give me the car unless I paid more. I wasted an hour of my time but eventually rented the same car elsewhere and without being forced to pay for insurance that I didn’t want or need.Reviewed Jul 10 2026
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2.0
You guys tried to scam me, essentially doubling the amount charged for the SAME vehicle I reserved!! Europcar and Expedia are in some kind of conspiracy here!Reviewed Jul 8 2026
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8.0
Staff at pick up location were great - efficient, friendly, and helpful. Heated steering wheel and seats were appreciated.Reviewed Jul 7 2026
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2.0
Dropoff was easy. Pickup was not. It took forever. And the car broke down twice. We believe it may have overheated, but not entirely sure. Each time I called roadside assitance (that was prepaid) they were not helpful. Hit the SOS button on the car and that was slightly better. Was able to limp the car back to Rome but this was not a fun experience whatsoever.Reviewed Jul 5 2026
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2.0
This car company forced me to purchase their car insurance that was 2 or almost 3 times the amount of the total rental. They don’t accept I purchase via the website or credit card insurance.Reviewed Jul 4 2026
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2.0
Insurance was not explained at the time of pick up.Reviewed Jul 3 2026
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2.0
The cars were good in terms of models, but not maintained properly and not clean enough. First we were given a car with problematic tyres, which was visible and we changed it for another car. The second car had also had problems with the tyres, which eventually led to a punctured tyre during our trip. Despite the full insurance coverage that we paid for, the assistance we got following this event was poor. It took 2 hours for Europcar to arrange the picking up of their car as a priority without any attempt to arrange changing or repairing the tyre, which would have allowed us to continue our trip, and left us on the spot of the incident to wait for a taxi for another 1 hour in extremely hot weather conditions. I would not recommend this company given the said circumstances.Reviewed Jul 2 2026
review from![kayak]()
2.0
It was not mentioned to me that you need an international driver's license. Reservation was cancelled, we are a family of four so major major issue..... managed to get a car through Autovía a local Italian car rental place where just lik le Europcar could have, informed me I can apply for international drivers license online and I did and got it approved and sent to me in PDF in 8 minutes.Reviewed Jun 28 2026
review from![kayak]()
2.0
The price was not the one agreed. In Ecuador, they pretend to charge me an extra 90 percentReviewed Jun 26 2026
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