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Rooms are bad (Stains, no heat, no cups or towels and tv did not work) but the service is much worse!! I can handle a room not being up to my standards but I do expect what I am told to be provided. We had multiple problems in the room and when the management would not fix these requests we checked out. Upon check out they told us they could not refund us our money because it went through booking.com (which went thought Kayak). This is not the case as I know this to be a fact having used both Kayak and Booking.com before and whom ever you give your credit card too is the one who you pay. I explained to him that I know how it works, that he is not correct and that he was lying to my face. He then got very aggressive toward me and I decided to leave. I called Booking.com and they told me what I already know that it has to be handled on property but they would call and see what they could do. They still charged me for 3 nights in 2 rooms when we only stayed the one night in each room. We did not even want our money back from the night we stayed just the nights we were not going to use the room but left. They refused to give us our money back and charged our card. We are contesting this of course but stay away if you can it is a bad room with horrible service!!!
Tough to beat the location - right on the beach and next to the boardwalk. Service everywhere was awful - front desk, pool bar, room service, you name it. Food and drinks were really bad too and over-priced. My advice is to book a room on sale and just use the hotel for its beach access, towels, and clean room. Do everything else outside of the hotel.
KUDOS!!! The staff was excellent! My stay was fantastic! Outstanding customer service skills! Great customer experience! Off season or non peak prices could be a little less. I would have loved to stay two nights.
Rooftop pool. Tiki bar. My account was charged in error for dinner at the hotel restaurant that I never had. It was difficult having the charges explained to me by the staff. it was eventually resolved.
The location and the view were great. The pool was also nice. We spent $600 for two nights at this hotel. A beach weekend for our family of four. When we checked in, they said we could park our car for the first night only (which we had to pay $20 for) but we'd have to move our car to street parking by noon the next day because there was a wedding and they wanted to reserve the onsite parking for wedding guests. That seemed crazy to me. The street meters had a 3-hour limit, so we spent our weekend walking back to the street every 3 hours to feed the meter. A good hotel doesn't do this to their guests. The building looks pretty run down from the outside. It's old and there were some broken windows. Our room was fine, but the overall experience wasn't worth the money we spent. I'd look for something else next time.
right across from the beach
Guadalupe at the front desk was awesome!
The ocean view was so relaxing. Hotel was quiet, but going off season, that's to be expected. Bed comfortable, staff helpful and nice. Hot water took over ten minutes to go on. Windows drafty and hotel is old. They can use some updates. Had some issues checking in that annoyed me but overall it was ok.
Location No hot water in the morning.
Great location! Right across from the beach and walking distance to everything. Staff was friendly - everyone smiled and said hello. Easy and quick check in process. S L O W elevators!
the people that work at the hotel was very nice,polite and friendly the maid that clean my room was very sweet,polite and respect woman because i gave her a tip and she was happy the breakfast was terrible the chair of the pool a lot of them are broke and no comfortable at night people screaming and very noise,i call the security to let them know i ask for ocean view but the room only had very little ocean view a building was block the view because i was on the 4 floor,i pay the ocean view and i feel i loss my money because the view was horrible
We were given free parking to compensate for the fact that our room was not ready upon our arrival. The hotel restaurant was not available during our stay, which was a huge disappointment. The handles on the dresser were broken, the volume button on the iHome was broken, and there was some sort of water damage to the ceiling. There was also a round of housekeeping where some trash was not removed.
The hotel is conveniently situated across the street from the beach and boardwalk. We had called and asked to arrange for parking but when we arrived we were told that they were all booked up because of a wedding and we had to park at meters. Our bathrooms were dirty. There was a safe in my friends room but none in mine and when I asked why I was told that it didn't matter anyway because they didn't have the keys for them. My friends bed sheets were stained and she asked for housekeeping to change them and was told that that was normal wear and tear. We wanted to go to the hotels bar located on the first floor but we're told they were closed until August but then they opened the next day. Right now it's 1:22am and I'm sitting here waiting for about an hour now for someone to come because our tv doesn't work. Not worth the hefty price per night. It's definitely a 3 star hotel at best
The staff couldn't have been nicer. The lobby and the building itself is absolutely gorgeous. The location of the hotel is prime for going to the boardwalk or the nearby venues such as the Stone Pony. The pool was a really nice area in which to relax. The rooms were nice but for $300+ a night (the going rate for a summer weekend), I would have expected it to be nicer. The room was small, which was expected, but it seems the room hasn't been updated in several years. The bathroom is a bit strange - at least ours was. The sink was super shallow and the shower doesn't have a curtain or door. It has a glass panel that doesn't fully prevent the water from spraying onto the bathroom floor. Not the worst hotel room I've stayed in but not the best one for the price paid.
The outside of the hotel looks better than the inside of the hotel. The hotel is located in a quieter section of the boardwalk. I received a text message at 2 o'clock telling me my room is ready, when I arrived at 6 o'clock my room was not ready. They upgraded me to some sort of better room however it was disgusting! Holes in the couch, dirty windows and Doors that were falling off the hinges. The valet boys do not help with the bags. They only allow you to keep your car until 12 o'clock for an additional $20 fee
Location. No parking available for my car. Bed was incredibly uncomfortable. No holder for the toilet paper, we had to leave it on the floor in the bathroom. TV reception was poor. TV was not an HD TV which one would think was standard in 2016, especially at a net rate of $250/night for a beach hotel. Handle on chest of drawers was broken couldn't use the second drawer. None of the drawers were on their tracks. Sliding closet doors were off the track. Touted as a dog friendly hotel, the cleaning crew was not obligated to clean the room if the dog was in the room at the time they arrived.
Our sleep number bet didn't work with 2 people in it. Very uncomfortable
Room safe was inoperable. The sleep number bed controls would not work- fortunately the beds were very comfortable. The staff were friendly and helpful. We like to stay here due to its location and have done so for many years and expect to continue in the future.
Room was comfortable and clean- bed and chair with ottoman Loved the refrigerator and safe in room Loved the shower set up totally cool! Loved the shower gei, shampoo. Body lotion, mouth wash and soaps Loved rhe coffee maker I'vei was surprised that the interior of the hotel although clean wasn't more modernized. I knew that I was staying at anRadisson Hiotel but looking around as one walks through the hallways to the elevator you don't get that Radissom vibe The rates are too expensive.
Super comfortable beds, quiet and clean. The staff was great and the location was perfect.
Good Location Old work out carpets in the room and hallway Smelly and dingy looking bathroom Seems to be an old building that needs some upgrade and facelift Noisy
The bed was comfortable, the staff was eager to be helpful, and the bar was a great time. I look forward to our next stay there!
The Staff was very helpful and friendly Its a very old building. We had a leak in our room and had to change rooms at 1:30 am. Then in the next room we were in, the toilet clogged. I was just surprise how much the hotel cost per night when considering those factors.
The serenity of the facility and the staff. I did not like that the restaurant did not offer staple foods such as hot oatmeal for breakfast. For people allergic to milk we felt the restaurant should offer a substitute such as Almond or soya milk. We are ready to pay extra for this choice.
Location was where I needed to be, bar was expensive as was the room. Weddings took up most of the seating. Our "Garden View" room had no elevator service, 3 flights of stairs, smelled like mildew, was extremely small and our "view" consisted of a rusty crane and concrete. We asked for a change of room immediately, and were denied. We were charged 80% for our room when we left that same night (my wife REFUSED to stay in this dungeon), we were compelled to call relatives for lodging on River Road, where we should have gone in the first place. Amy, the Manager said "she would look into it". Will post another review if rectified.
Service was the best I've seen
The room was very clean. Very friendly people working desk . Kids enjoyed the indoor pool and the morning breakfast was very nice. Paying $3 for a bottle of water from there snack center.
Location The front desk person kept disappearing and people trying to check in were asking me if there was anyone working I asked for a cork screw and front desk refused to look for one and said "we don't have any" and then tried to give me scissors to "break into" my wine- never once said I will make the suggestion to my manager to have one on hand for guess
Great value for the cost. Not many dining options nearby, but Wawa across street offers a surprising variety of healthier grab-and-go options.
I was a very nice stay. Courtyards aren't usually top tier so that's why I gave it 4 stars however it was nice and clean and comfortable. The pool was freezing cold and really needs a heater and the whirlpool had far too much chlorine which made me feel a little sick after use.
I loved the welcome chocolate chip cookies. That was absolutely such a wonderful thank you for staying at our hotel. Everyone was very courteous and there was a wedding party staying there also. Definitely a wonderful experience and will definitely stay again! Kaelynn was super accommodating to my parents whom both walk with canes! Their room was close to the elevator as I requested. Just a welcoming staff!
Staff was friendly and quiet hotel N/A
Very clean, 15 min drive to the beach, nice pool, right off the highway. All outside/back/side doors leading into the hotel are open at all times of the day and night and where they have it set to be keycard access only its always unlocked and open anyone can walk in, which made me a little nervous.
Room was available when we arrived, clean and comfortable Decor needs updating including bed and heating system
Location was excellent - hotel bar, lounge areas, entertainment options and pool, etc. were great. Our room was on the small side and was missing basic things like a coffee maker. I like the modern look, but the room wasn't upscale modern, it felt very ikea modern. So for the week-day rate/deal I got, it was fine, but I wouldn't have wanted to pay any more for the room we had.
Close to the beach and boardwalk Floors are thin. Was constantly woken up during the middle of the night
1. Location. 2. Decor 3. Cleanliness 4. Friendliness of staff 5. Size of bathroom 6. The rooftop lounge: Gorgeous views over the entire city. It's nice that there is a separate entrance than the hotel to get to the lounge. 1. The room decor looked like it was Ikea. Clean lines, but looked cheap. 2. Poor design of shower. Nice big bathroom. I liked the tile. Note that my bathroom had a standup shower, not a tub (I'm not sure of all rooms though). The water from the showerheard must have exceeded the drains ability to drain, because by the time I was done, the towel I placed on the floor was soaked!!! Not moist but soaked. The threshold may not have had enough heights. 3. I was in my room until sometime in afternoon. The cleaning people knocked and said I wasn't ready, but they never came back. Not that I'm particulary smelly so it didn't matter much, but it would have been nice to have come back to a made bed.
Really enjoyed the nightly live music events in the lobby/bar area! The hotel is also about 3 blocks from the Boardwalk, and a 5 minute drive to downtown Asbury Park, where there are some great little restaurants and bars. Just an excellent location. The rooms have a very "college" vibe, but are bright, homey, and comfortable. You can also order food delivered directly to your room from a local place called JR's, which has a large menu and pretty good food.
The design of the hotel is beautiful. Fells very west coast and has great access to the beach. Rooms are really small and do not have anything like, coffee machine, fridge, or microwave. Also no adjoining rooms in the hotel.
beautiful view. nice comfortable bed. extremely noisy and intrusive housekeeping staff at all hours.
The location is excellent. The riverside view is outstanding. The staff is friendly, helpful and available. This is a small hotel, perfect for a quick get-away. Walls are paper-thin.
Friendly staff. Large rooms with great view. Walls must be thin and doors slam shut which woke me up at 3:00am!
Got bit by something. Probably a bed bug
The rooms smells humid, we checked 3 before deciding on the least smeally one.
Good hotel, I'll stay there again. Pool is closed too early and breakfast could be little bit longer too
The room smelled mildewy.
Room was wonderful and very clean. Staff at the front desk were extra friendly.
After stepping into the room, I immediately checked the bed to see if the sheets were changed / crease free, and they were, though I was afraid to touch the blanket. The TV works well. Refrigerator in room. The room has a hardwood floor, the tub has a dirt ring around it, the lampshades are cracked and dusty, and the bed makes A LOT of noise. I was appalled to see a hotel room with a hardwood floor. The floor becomes very cold at night. After turning all three lamps on, the room lighting was still very dim. If it wasn't for the bright TV coupled with the lamps it would have been difficult to see particular items in the room. The hallway had a strange subtle smell to it. The water pressure in the tub was decent, except both the water in the tub and bathroom sink took a while to empty. The night front desk staff member looked like he was straight out of prison. I've never stayed at hotel where I've been forced to sign a contract.
-Bed and pillows were most likely the most comfortable I have ever slept on. -Staff was super friendly -Fridge and microwave in the room -Free Breakfast everyday -Clean room -Nice flat-screen TV -Lack of TV channels unless you like HSN or foreign TV -Would have liked some more selections for breakfast but hey it was free can't beat that. -Pool and hot tub should be open later.
The price Was a little noisy at night. Sounded like the plumbing
I loved the cleanliness of this hotel. It was super clean and quiet. My husband and I needed a getaway and this hotel was PERFECT. One block from the beach and boardwalk. Would absolutely stay here again. The only thing that was disappointing is the size of the TV's in the room. The room was beautiful but the TV's need an upgrade ASAP.
The Staff are very friendly and informative. The design of the hotel is Beautiful and unique. Love the location, within walking distance of all the restaurants, beach and attractions. The rooms were spacious and clean. Beds were very comfortable.
Tv didn't work properly
I thought the Hotel was an attractive modern boutique hotel and was at least a 3 star. My room was spacious,attractive and very clean. I liked the room fireplace and the fact that there was a good sized shower. Lobby with pool table and foosball also a +
Great location, very clean and contemporary. Cool room. The price was too high. I understand that it's the location you're paying for, but $--- on a Sunday night (with tax) is still too high to me. Bikes were available no charge but you couldn't use them after dark. No breakfast buffet.
Great combination of B&B and hotel. Turn of century boarding house, updated in keeping with period but modern facilities. Nicely decorated room, good closet space and amenities, bathroom updated and adequate. Will return. Good value in the Fall. Not far from beach, on the lake.
Beautiful location and helpful staff. Poor breakfast.
This guest did not leave comments about this hotel.
The front desk could be friendlier
Location It took 25-minutes to check-in, the girl didn't know what she was doing. She held my drivers license and credit card for 20-min., then asked me for the 3rd time what my name was. Still waiting for wake-up call that never came. Workers noise started 3:45am
This guest did not leave comments about this hotel.
It was clean Room is out dated. Furniture and bathroo was from the 1980s
This guest did not leave comments about this hotel.
nice room, the pool and workout room was very nice the hallways need redecorating, they looked dingy
They told me by phone that was OK to be in the same room with my 4 kids ages 13, 10, 1 1/2 & 3 months old. and when I came with my credit card to the front desk they start charging me extra money for 2 of my children. I really disappointed with them.
friendly staff and room was spacious and clean Hallway carpets and room carpets were very stained
nice staff, gave us a nice room
The location. Yes! The ice bucket was filled with some liquid. There was still items in the fridge. No tissues. One mini soap for both the sink and shower. Two towels, only 1-wash cloth. Phone cord was jammed under night stand sticking out,I fell. Dirty hallways
Staff was very helpful and polite No. Had an excellent stay.
We liked that the room was clean and the hotel itself appeared nice. Our room was right at the top of the stairs, and the bar directly at the bottom of the stairs was incredibly loud with club music and drunk people yelling. The view out of our window was barbed wire and a wall. I felt like they put us in the worst possible room because we booked it through an outside site instead of directly through them.