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Helpful reception upon arrival and room was decorated very nicely Hotel was quite pricey for the facilities on offer and TV hard to control
I liked that they communicated very wedding and were very helpful planning my wedding night st the hotel. What i didnt like were the very uncomfortable beds. First night i stayed the room was nice but the bed was very hard and uncomfortable. I asked for a better bed in my room. They switched me to another room. Room was very nice and there was champagne for me and my new wife but again the bed was terrible. Throwing a feather topper on a 30 yr old bed thats rock hard doesnt add comfort. Please invest in new beds. Also the continental breakfast was subpar. Ive had better breakfast at mcdonalds.
Athmosphere Very loud at Night And in the morning
Heated floors in the bathrooms Nice breakfast The neighboring water pipes created noise when in use
Room nicely furnished. Breakfast offerings complete. Very nice lobby.
Closeness to family for holiday visit. Thin walls between rooms.
the hotel is very quaint...room was comfy and the 4 poster beds were luxurious! Easy to find...convenient to Hartford...Noella Spa is a hop across the parking lot...I had been to the Noella Spa in Avon (stayed at sister hotel Avon Old Farms) and was so satisfied with the services! Only 2 complaints...room smelled vaguely of cigarette smoke and the breakfast was a little to be desired-ran out of coffee at 8:15! I would stay here again... I like Noella Salon....very clean and professional...prices were reasonable for the area The hotel is well maintained and luxurious! I had no complaints.... Rooms are def old, but clean and cared for.
I was not able to cancel the second night, when I needed to leave due to a Snow Storm. Kayak told me I would have needed to change the reservation before the storm came to get a refund on the second night, which was impossible.
Staff was great and we loved our room! Would definitely stay there again.
Everything. Nice staff. Nice neat hotel. Breakfast included. Very welcoming. -
Breakfast Service at front desk Pool
The hotel wash beautiful. It was spotless. The breakfast was great. The service was great. We had a great mattress. Ma huge room. Well priced. I needed a safety pin or a sewing kit and they had neither.
The hotel and rooms are clean. It is just a straight forward hotel when you just need a place to rest your head. The staff are always friendly and helpful. Noise level is always reasonable. Rooms are a great size. The pool is always nice for the kids. The complimentary breakfast is good. It is a great value and there are always rooms available.
For $97, I was pleasantly surprised. Very comfortable room, would sleep 4. Incl. free continental breakfast. Good location for me to start my trip of New England
Gave me a smoking room
Love the Hot Breakfast. Staff was amazing and very helpful.
Ample rooms, free breakfast and Internet and free parking. Rooms almost feel over simplified.
Pleasant staff. Clean accomodations. Good value. Welcoming atmosphere. I can think of nothing negative about our stay.
excellent comfort, very clean, wonderful staff, very modern. A nice hotel to stay at, breakfast was especially good. hotel would not accept AARP discount based upon my reservations obtained from booking.com. I wish they could have accomodated me, this was very disturburing to say the least.
Restaraunt closed too early
Convenient location for dowtown. Helpful staff. Underground parking with lift to lobby. Cafe shut during middle of day.
The parking lot attendant was rude and not helpful
I enjoyed a wonderfully relaxing stay at this Hilton. The staff went out of their way to accommodate my baby. The rooms were comfortable.
Helpful,informative and kind.
The price, location (right next to the XL Center during comic con), staff was friendly, room was excellent! No breakfast included, wifi wouldn't stay connected.
Beautiful clean rooms, great AC, very comfortable mattress. Cost of parking that they spring on you. They say it will be "validated" but in the end just means they'll charge you $18 at checkout.
Clean and nice space. Great staff.
the hotel needs more parking it is very crowded after 9 pm and not sure of its exact location . I also felt breakfast could of been provided
Covered parking under the "E" Wing; staff recognition as a returning Marriott Platinum Elite member. Outdoor and indoor swimming pools. While it is promoted as a full service Marriott Hotel, it does not meet that level of expectation. On weekends there are no Saturday or Sunday newspapers, even in the gift shop. Room air-conditioning in 3329 was not working below 72 degrees; the bed comforter was too heavy for summer usage. There are many places that need fixing up, such as repaving the outdoor parking areas, replacing broken treads on farewell stairs, and having the concierge lounge open and stocked on weekends.
Hotel was modern and clean.
Clean and comfortable and quiet. It was a bit expensive. Starbucks in the lobby was great. Staff was wonderful. It was a bit expensive. Parking felt a bit unsafe.
I like nothing Everything
There was no continental breakfast included and the options for breakfast took too long so I had to go somewhere else.
I liked the big spaces and the comfort of the bed The room smell like smoke and the neighbors were noisy.
Didn't like you had to pay for parking when we were staying at the hotel anyways, also for that amount there should have been continental breakfast offered.
I really want to compliment the staff. Every person I encountered went above and beyond to be friendly, pleasant and helpful. The hotel had everything I needed and the price was reasonable. Even the garage was well lit and easy to manage ($17 per 24 hours). I would return.
view guy smoking outside while i waited for a ride
The service at the front dexk The fitness center
Price No breakfast
Walls are way too thin! Lost a lot of sleep because of a drunken wedding party two nights in a row! No rooms available to switch. If the hotel puts up with a crowd of people in a room like that, not the place I wa t to stay for business travel in the future. I make this trip annually and there are two other hotels right on top of it.
friendly and helpful staff; good service.
After my flight was unexpectedly canceled, I needed to find a place to stay that was near the airport and offered services like shuttle rides and had a restaurant. The Hilton Garden Inn fit the bill. My room was comfortable and reasonably priced and my dinner in the hotel restaurant was excellent. I felt that the pool area didn't really warrant the title "spa", but it was still a nice area, overall. I also wish that the convenience store are had offered more than just food.
I was happy with the facilities at the Hilton Garden Inn, nice and clean for all the time we were there, but we only really slept there. What I was floored by, was the response of Timothy Grant, the Director of Sales, when I told him that I had forgotten my suit jacket at home and was going to a meeting... Tim actually gave me the jacket off of his back and offered it to me! This is the kind of over and above personal service that you just don't ever see! Keep hiring people like Tim, he truly cares about his guests! Nothing
Staff had great attitude. It was a holiday evening and I encountered no sour pusses! Beds were so comfortable!. Will return. Ants in pool area. According to night staff, nothing available to address the problem. Annoying, but not enough to ed our swim time.
Excellent service. Very nice and clean hotel. The hotel didn't have my reservation when I arrived. I called Kayak and after about 15 minutes on the phone was able to straighten things out. No apologies from kayak, which was disappointing.. But the situation at the desk was handled very well.
quiet, good parking, safe area outside the city
Grand entrance, beautiful staircases, vaulted ceiling in 3rd floor rooms. Nighttime lighting on the landscaping, big outdoor chess area, wooded surroundings. Always looking forward to visiting again.
We had a room in the annex and not the main hotel. The main hotel was very nice the annex was more like a motel...traffic, noise etc. Location of my room. I would reccomend only if you stay in the main hotel.
I loved the history and the finishes/decor. It needed some updating in some areas. A bit rough around the edges but I could tell it was once a grand hotel.
The staff was great and helpful. We got a free upgrade which was a nice surprise. The restaurant on site is very nice, and the food was excellent. Our waiter was very friendly. We were in the area on business and got back late to the hotel so we stopped in the bar area to grab an appetizer and drink. Excellent service. Overall great experience.
Very nice & helpful staff.
The staff was incredibly helpful. We didn't have a fridge so they ha one brought to our room and even offered us a microwave if we wanted it. Overall incredibly nice and made for an excellent stay.
Attentive staff Lighting could be better and bathroom a bit larger for two people t get ready at the same time
I loved the staff. they were so helpful and accommodating. The rooms where clean and nice. They had a pool, a really cold pool. Nice breakfast variety. Mattress was hard as hell. (Think sleeping on the floor) and we tried a few beds all the same. They over charged us and we had to get Kayak/Booking to fight them to fix it. No bathtubs, only showers.
this stay was due to my daughter and I taking my mom to the airport. Upon check in the front desk attendant was rude, very unfriendly. We asked what time the shuttle would come and he asked when my moms flight would leave. When we said 5, he stated arguing saying no flight leaves at that time. The lobby was so loud from the live music. Between that and the attendant arguing I wanted to just leave but I had already paid for the room online. Front desk rudeness Loud live music at 1am Bathroom needs updated Mattress not comfortable, sheets itchy
We had a last minute request (late check out) and they were very kind and willing to accommodate us.
Location One room had a very bad odor
This guest did not leave comments about this hotel.
There is no way that an Extended Stay America is a 2 1/2 star hotel. There is no business center to print a boarding pass, there is no daily housekeeping, and the breakfast is awful.
Very clean. Rooms in perfect condition. Slow internet, limited cable that lacked high definition signal.
Very nice room, quiet hotel and property, good location a bit removed from traffic and noise but still close enough to a Whole Foods in W. Hartford and lots of stores closer in a mall, easy access to I-84 a nice place to stay, no negatives come to mind
Rooms are a nice size. A full kitchen with absolutely no utensils cups pans anything! Are you serious? You have to request anything you need, with the stupid excuse they 'want to customize it for you'. Just have a cup in there at least!
I love having a kitchen, the office chairs are really good for working. The chemicals that were sprayed in the room were very strong- Even with the window open I got a migraine and was sick for 2 days. It was quite noisy between the elevator and the sounds of coughing. There were not enough blankets for winter-
This guest did not leave comments about this hotel.
Clean and Modern No fox local tv for the world series final game:(
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
It had everything I needed for work and a great staff. The breakfast is totally unhealthy. There was a very unpleasant smell when I entered the room.
Pool and Hot Tub were great. Beds super comfy. N/A
The staff was great! Handled everything thrown at them with professionalism and did a great job! Room was clean and reasonably comfortable. Definitely recommend staying here when in town. Iron had a rust mark on it, which pressed right into my white shirt. Staff got that mark out and "pressed" the shirt. However when it came back, there was a new yellowish stain( and this was literally a brand new shirt I just unpinned) on the very bottom and the shirt was far from pressed, leaving me scrambling to finish and get to the wedding on time. Staff was great, and immediately responded. Can't blame whomever for not knowing how to press a shirt with an inferior iron. Just wish it hadn't happened. Only blemish to a great stay!!
Everything regarding our stay was first class. We will make it a point to stay there again when we are in the area.
Every staff member was professional and nice. Excellent staff made the stay delightful. Food was cooked perfect, and as a chef that is important to me. Room was not clean. Pool & Whirlpool was also dirty. I was surprised that as many times as the maid knocked on my door before checkout to clean the room that the place wasn't spotless.
excellent service every staff member there was professional rooms are very very clean pool was claimed hot tubs very clean very pleasant stay looking forward to going back again
Staff was outstanding Room was VERY comfortable CLEAN, CLEAN, CLEAN- room looked as if no one had ever stayed there before! Slept like ROCK! Restaurant on site had outstanding food!! TV in room was crystal clear and large! Got a call from the front desk approximately 15 minutes after I checked in to make sure everything was acceptable and check if I needed anything- felt like royalty! Restaurant service was ok, but not as great as the hotel. Bartender (at dinner) wasn't too outgoing and breakfast servers were busy chit-chatting with eachother, but were extremely nice. It was very slow during breakfast, so I completely understand. Dinner, however, is a different story. It certainly wasn't busy, but the way the bartender acted, it felt like either he was feeling rushed or he couldn't be bothered with questions. He was VERY efficient getting drinks- and that's what you're at the bar for, right?.
The staff were some of the best I have ever encountered. Very accommodating and friendly. I will certainly stay here again.
Exceptional service by staff. Outstanding customer focus from every staff encounter. None
Overall great experience. N/A
Staff was polite and accomodating. The other guests were very loud at 3 am but that's not Sheraton's fault
The staff is uninterested in guests in my opinion. It is very clear this hotel has not been renovated yet like the other Sheratons. Perhaps it is largely a corporate clientele, given the lounge is not open on the weekends and such. Overall, if you can stay somewhere else, do so. See above
Dog friendly and FRIENDLY staff No hot tub No double beds
Had a broken coffee pot in the room. Asked for it to be replaced and it never was. Not very good service
It was convienent and had free parking
The elevator on the left is the fastest elevator I've ever experienced in a hotel. My rate from booking.com didn't get properly transmitted to the hotel, and I had to take about half an hour to get it set straight, including calling booking.com and having them call the hotel. Not a huge problem, but kind of a hassle. :)
There were guests making a lot of noise security did nothing about it.Awake all night.
Friendly staff, great nights sleep, updated bedding, quiet room, nice antique furniture, paintings. Restaurant with an excellent reputation located on the first floor Didn't get to eat at the restaurant because one my one night's stay- it wasn't opened on Sunday. Plenty of other options nearby...so not really a problem
The hotel was very peaceful and romantic. I would recommend the hotel to everyone. the history of the hotel is also very interesting. We enjoyed the relaxing experience.
The Manager is an absolute delight and very helpful!!! The facility is very clean, comfortable, and conveniently located in the center of Simsbury. Some wear and tear is beginning to show (e.g. edges of the doors to the rooms and bathrooms).
The huge canopy bed in the suite was so comfy, we didn't want to wake up! The place was full of history & antiques; it was beautifully & tastefully decorated. We were warmly welcomed & esp found Julia to be an incredible hostess. We will definitely be back!! The handicapped entrance could've been better lit at nite & easier to access. Perhaps a chair could be set up along this entrance so someone using a cane/walker could sit for a moment before continuing...
Nice people, quiet, convenient to our location Liked everything
I really enjoyed how they had a complimentary breakfast and wifi. The staff is very friendly and made checking in and out easier. They also were courteous and helpful. I really enjoyed my stay. I felt that the rooms were a little outdated and could have been a little cleaner. They were by no means dirty but I felt there was some upgrading or refreshing needed.
The staff were very friendly and accommodating, parking was convenient, and airport access was great. The free breakfast was an awesome treat.
Accessibility to Bradley International Airport Liked the convenience and everything about the hotel.
I read some great reviews about this hotel before booking. In reality it's just a basic short stay hotel doing what you would expect at a good level. Only issue was a slight odour from the a/c unit but no real complaints, but also not a hotel I'd rave about - had no need to test the resources of the staff so highly praised in other reviews. Good simple stay!
Large clean room, free internet access via WLAN and 2 Computers for guests, good breakfast,friendly person at reception.
Undergoing construction. very busy place with construction workers doing interior renovations.
the location was very convenient, it is close to the freeways and the city but not in the crowded downtown area. they provided shuttle to nearby places like rental car place and science center. They have a good wifi. renovation was ongoing during our stay and there was no advanced warning of such work going on, as a result the lobby and the hallways are dirty, dusty, noisy, and smells funky. the renovation work was not properly phased/staged to allow guests to have access to the rooms without passing through the work area. the room that was given to us was the first room from the construction work and even when I want to rest during the day I couldn't because of the noise. the room was also across the hall from the breakfast area and some people were noisy in the morning, the loudest was a fire inspector talking to a hotel staff and I could hear their entire conversation in my room. the room that was assigned also had a few issues - the phone never worked even after I complained about it several times; the lights in the bathroom was flickering, it was fixed after one complaint but they replaced one of the bulbs but not the other resulting in a weird lighting; the shower water was never stable, warms up for a few minutes then drops to cold water for a few then goes back up to warm again; they also forgot to service the room on one of the days that we stayed.
coffe maker broken
Nice clean and comfortable room. Internet was free but extremely slow and took forever to connect.
The breakfast and the cleanliness of the room. Very neat and tidyPlease write at least 15 words
Biscuits were put out for breakfast and asked worker if gravy was coming out - reply was - No, it's Sunday and I'm too busy. A simple no would have sufficed without the comment.
The hotel was very friendly and I felt secure by myself during my stay. Staff was very helpful
The room was very clean and modern. The breakfast served and the location of the breakfast were great. I found the intermittent noise from the heater somewhat disturbing, but I guess that is true of all motels. You either put up with the noise or freeze. In this case, the noise seemed to drown out the television sound, which did not reach a very high volume anyway.
Hotel right on our route. Staff efficient and pleasant. Room clean and comfortable. Kids really liked the breakfast-- particularly the make-your-own pancake machine! A/C unit cycled on and off loudly, waking me up. Didn't bother the kids though.
The room was nice, clean and comfortable. In general the Hotel was very good.