Cons: The person who checked me in. I had a reservation in hand for a car at Bradley Field. He said I was supposed to go to New Britain. I said I have no way to get there. He said it would cost a bit more money than I had accepted on line. On line it was $245 & he added about $20 more. It made me very unhappy. There was not one customer in the room.
Nov 25 2016
Price not comprehensive
Pros: I liked the type of car I rented. I liked the friendliness of the associate who took my car upon return and the shuttle driver
Cons: The price on the internet was deceiving. The actual cost with taxes was much higher
Jul 26 2016
Once I got my rental (booking snafu) it was great!
Pros: The staff was very helpful, once we got my reservation straight, everything else was smooth sailing!
Apr 30 2017
Cons: The total out of pocket cost should be displayed on the reservation. There is no reason to have the price be $70 higher than what is shown on the reservation.
May 23 2017
Pros: Easy rental, easy pickup and drop off. Friendly and helpful counter staff
Cons: Key fob didn't work but other than that no issues
Jun 4 2017
Pros: Car was clean
Cons: Only had 2 people working in the middle of the day. Took over and hour to get my car. The computer checkin was broken so had to wait. Also when I booked it said it was the rental place at the airport but when I got there they said it was for the place downtown. Charges me 40 dollars more then I was supposed to be charged
Sep 25 2017
Kayak sent us to the wrong rental agency
Pros: The car was great. The people at the agency were very accommodating. The drop off went well.
Cons: Kayak got us a car in downtown Hartford instead of at Bradley Airport. It cost us an additional $30 to rent one from the airport. You have a major issue with your software.
Cons: A lot of the problems that I had were because their website was not up to date and did not advertise anything very well. When I went to go pick up my rental vehicle I arrived at the wrong location. They claimed that they had moved to another location, but there is nothing to suggest that online. When I finally got to the facility, they added an additional service fee that even they admitted to not advertising on their website. This makes no sense to me and is very infuriating. The car they wanted to give to me at the time was also missing part of the front grill. If i have a reservation, the car should be properly prepared and ready when I pick it up. In addition to this, they wanted the total payment, plus the service fee and a $250 deposit up front instead of what they had advertised which was $30 upfront and the rest when I dropped it of. This was the last straw for me and I ended up canceling my reservation and not renting from them at all. I do not recommend ACE at all to anyone. In fact I am so disappointed by their service that I am making it a point to tell everyone DO NOT RENT FROM THIS PLACE!!!
Nov 22 2017
Cons: Car reeked of cigarette smoke, obviously a chronic smoker was in the car. The seats were dirty. Gas tank was a quarter full.
Excellent Service, rent from this office frequently.
Pros: Picked up my car at the West Hartford CT location and dropped it at the Bradley International Airport location. Both are staffed with personable, friendly and efficient people. I had to bring a car back because of an issue and had no problems getting a better car at the West Hartford location. I had filled the gas tank when I picked up the first car and the customer service person gave me credit for bringing back a car with a full tank of gas.