Cons: The person who checked me in. I had a reservation in hand for a car at Bradley Field. He said I was supposed to go to New Britain. I said I have no way to get there. He said it would cost a bit more money than I had accepted on line. On line it was $245 & he added about $20 more. It made me very unhappy. There was not one customer in the room.
Nov 25 2016
Price not comprehensive
Pros: I liked the type of car I rented. I liked the friendliness of the associate who took my car upon return and the shuttle driver
Cons: The price on the internet was deceiving. The actual cost with taxes was much higher
Jul 26 2016
Once I got my rental (booking snafu) it was great!
Pros: The staff was very helpful, once we got my reservation straight, everything else was smooth sailing!
Cons: A lot of the problems that I had were because their website was not up to date and did not advertise anything very well. When I went to go pick up my rental vehicle I arrived at the wrong location. They claimed that they had moved to another location, but there is nothing to suggest that online. When I finally got to the facility, they added an additional service fee that even they admitted to not advertising on their website. This makes no sense to me and is very infuriating. The car they wanted to give to me at the time was also missing part of the front grill. If i have a reservation, the car should be properly prepared and ready when I pick it up. In addition to this, they wanted the total payment, plus the service fee and a $250 deposit up front instead of what they had advertised which was $30 upfront and the rest when I dropped it of. This was the last straw for me and I ended up canceling my reservation and not renting from them at all. I do not recommend ACE at all to anyone. In fact I am so disappointed by their service that I am making it a point to tell everyone DO NOT RENT FROM THIS PLACE!!!