Pros:Pickup was horrible, over an hour wait for 5 people in front of me. None of the reservations made by customers were right, Fox reps tried up-selling each customer, argued with customers who had advertised prices why those were not applicable. Each customer ahead of me had to argue and fight just to get reasonably close to what was advertised or expected. The rep insistently tried to upsell the sunpass feature to me even though I told him I was a local and had sunpass and would add the van to my sunpass account for the period I rented it. He tried to bully me into paying for the sunpass "youll pay $15 for each toll you accrue." Horrible up-selling. Then I found Fox has an early drop-off fee! Never heard of such. I brought my van back right at 6 PM to avoid, they still charged me $20 EARLY drop off fee and refused to remove it when I went in to the office with evidence from the yard man that I had brought it back exactly on time with a full tank of gas. Terrible operation, thieves to tourists who have planes to catch and tight vacation schedules. Very unscrupulous.
Cons:Pickup was horrible, over an hour wait for 5 people in front of me. None of the reservations made by customers were right, Fox reps tried up-selling each customer, argued with customers who had advertised prices why those were not applicable. Each customer ahead of me had to argue and fight just to get reasonably close to what was advertised or expected. The rep insistently tried to upsell the sunpass feature to me even though I told him I was a local and had sunpass and would add the van to my sunpass account for the period I rented it. He tried to bully me into paying for the sunpass "youll pay $15 for each toll you accrue." Horrible up-selling. Then I found Fox has an early drop-off fee! Never heard of such. I brought my van back right at 6 PM to avoid, they still charged me $20 EARLY drop off fee and refused to remove it when I went in to the office with evidence from the yard man that I had brought it back exactly on time with a full tank of gas. Terrible operation, thieves to tourists who have planes to catch and tight vacation schedules. Very unscrupulous.