Pros: The shuttle driver was very nice and helpful.
Cons: When we arrived at the desk from the Miami airport around 330pm, after giving our reservation info, they let us know **in an extremely rude way** , that our reservation had been canceled (we had no notification of this prior of arriving there) because we were three hours late arriving. The person attending to us was smug, and implied there was no car for us. He walked away saying "I will go check to see if there is a car for you" . I was livid. How can a company cancel a week long reservation when nearly all of your customers are airport arrivals? We arrived with two small kids, car seats, baggage and were treated like we were going to be thrown out on the street. The man helping us came back, "looks like we have something" and then proceeded to give us attitude about returning it seven days later and what time we would be dropping it off, saying the account said noon drop off. I said "will anything happen if we don't arrive precisely at the time we give you now" and he said "you have it until 6pm". If I am the employee here, I would let my client know they have until 6pm, and then ask if that was going to work. I would also try to contact them if they were late to their reservation arrival. An email, text or call to check on our status would have been the only appropriate way to ask if we were cancelling our reservation. The car smelled terrible, someone had definitely been smoking in that vehicle and it was not thoroughly cleaned. Overall, this was my worst experience renting a car in the last twenty years.
Pros: I rented with Fox last week at MIA. It took over 2 hrs to wait in line and receive a vehicle. This location is totally understaffed and disorganized. In addition, the hidden fees and add-on charges made the final cost over twice what was agreed upon at the original online booking. Never again will I use Fox.
Cons: Overall management of the location. See above. Stop with the hidden fees, it’s ridiculously dishonest.
Pros: Car was good
Cons: They scam the deposit with "add ons". They gave me one price at check in, clarified all that I am using. Then drop off with no check out, they kept the deposit. When I requested the invoice, they had charged an additional $370 for waver of liability and additional driver.. The rental was for 1 week.. The original price was $320... +370 + 88 for some other random insurance that came up on my statement.. Rip off artista
Pros: Stay away from this company!
Cons: Choose another rental agency.
Cons: Being courteous. And not trying to talk people into thinking they have to take the insurance.
Cons: Had to pay more than $200 extra, above and beyond the total confirmed price, or they wouldn't let me have the car. Car smelled of someone being sick and vomiting in the car as well as telltale evidence after a poor job of cleaning. I was told at the counter that I was getting a brand new car only to find 28,000 miles on the odometer, lots of dents and scratches, and a poor cleaning job. Fox is not located with the other car rental agencies,, is very inconvenient, and has a very rundown building. I will not use again.
Pros: Drop-off was very easy and fast
Cons: Pick-up was extremely crowded and very slow. Desk representative was very difficult to hear/understand. i stated that I did not need insurance but was charged for it anyhow.
Pros: The staff was very friendly.
Cons: Tienen cargos ocultos, seguros, peajes, etc.
Pros: I made 2 reservations for an SUV on my pickup date (April 10th). No SUVs or comparable vehicles were available. The staff on site acted like they did not give 2 shits. They took 1 hour to get through 3 people standing in line.
Cons: If they actually had the car I had reserved available.
Cons: The Fox staff gave incorrect information on what insurance and numerous other charges were required. This made the cost of the rental almost 200% or an additional $882 more than originally agreed upon. I would never recommend the company to anyone.
Cons: Extra charges everywhere!!!! and everyone in the shop was complaining about it
Pros: Drop off was easy. Airport ride was nice. Both bus drivers were very nice but on their phones while driving
Cons: When we booked the rental there was no indication of insurance fees of toll fees. That drove up the price. That should have been stated when booking. Also car had no window washer fluid. That’s a safety issue
As the situation changes with coronavirus (COVID-19) Fox will continually update its policies accordingly. Please contact Fox directly for the latest information. You can find up-to-date information on the coronavirus response of Fox here: Coronavirus (COVID-19) update from Fox
On average a rental car from Fox in Miami costs $25 per day.
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Fox in Miami.
Fox has 1 rental location in Miami. Take a look at our Fox rental location map to find the best rental cars near you.