2.0
Can't get a hold of them if you need help, simple as that. If nothing goes wrong, you're fine.Reviewed Jul 26 2022
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6.0
Good discounted price at the cost of extra time to walk to bus stop and wait for their shuttle; then drive to a remote location. Given a very nice car, almost new, but much bigger than the car I wanted. When driving in Europe, I prefer a smaller car because the roads are so narrow. Upon return, tried to contact them for a clarification on early opening hours, and could only email - they responded with a question back to me and then did not respond to my query. It worked out because they do open at 7:30am; had to wait 30 minutes for the next shuttle to the airport - I had given myself one hour, so it was all fine.Reviewed Jun 15 2022
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6.0
Loved the car, a hybrid (Yaris). A smooth, quiet ride, ample space for 2 people and moderate luggage and good performance on all roadways. Easy to park and easy on fuel. Check-in was not pleasant however, with a counter person who wasn’t clear on procedure. My check-in took much longer than others around me because he entered incorrect information in the wrong places. I understand that newbies need some patience. I have lots, but please ... if staff aren’t sure what to do they should be asking for help from a co-worker. Also, too much pressure to purchase more insurance. As a seasoned driver with many miles (and rentals) behind me I do my research to ensure I am adequately covered. Stop trying to upsell me.Reviewed May 12 2022
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6.0
Better description about their non insurance on the rental page. Ie if you breakdown you will need to solve it as it is not insured. This would have made me book with another rental company. More clarity on what is the booking paying for and not so that a better choice could be madeReviewed May 8 2022
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10.0
Very good service, great new vehicle, great value.Reviewed Sep 27 2021
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4.0
Cons:Shuttle driver treated bags badly and they were badly scratched just from airport to offsite location. Location is hard to find to return cars. Cheap up front rate uktimstely four times higher when essential navigation and insurance are added.Reviewed Oct 21 2019
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2.0
Refused care hireCons:The terms and conditions state that the driver must hold a full licence for longer than 2 years. This is the case for me but I was refused hire due to the issue date on my UK licence being less than 2 years (since it was a replacement of my full Australian licence). It would have been a simple call to DVLA to confirm this was the case, but the staff member said there was nothing they could do and I was not allowed to hire a car.Reviewed Jan 14 2019
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