Glen Burnie Hotels

Nothing This establishment over the duration of four days charged my credit card four times after I had prepaid for the room, not including an incidental charge, totaling $360.00. The staff was not able to explain the charges, and could not get a manager on the phone to speak with me. According to the staff, every time I asked to speak with a manager, there wasn't a manager on duty. The staff would call the manager in my company and be directed to a voice mail, and leave a message. They do have a pool, but the hours of operation are slim. The pool is not open until 4pm when a lifeguard is on duty. That brings me to another issue, I caught the lifeguard smoking marijuana just outside the back door to the hotel (which is right by the pool). I'm not normally against people smoking marijuana, however, I do have an issue with it when peoples lives could be in jeopardy. Because of this experience, I will never stay at another W hotel.

There were no towels in my room. I called 4 times to ask for towels and got no answer.

The bar Room was dirty staff unprofessional

Courteous staff. Disappointed/shocked with the hotel upkeep. Specifically, the 5th floor hallway carpet along the entire length. The Westin is known for having a high standard in cleanliness and appearance. I plan to contact cooperate and send pictures.

The bed was super comfortable! Loved the indoor pool + hot tub! When I booked the hotel it stated, high speed WiFi and complimentary breakfast. NOPE!!!!! You have to pay $12.49 for the WiFi and we thought the breakfast was COMPLIMENTARY but half was through eating and nice lady put a $39 bill on our table. I asked the reception "that I thought the breakfast was complimentary" they told me that only when you upgrade your room when booking it's free. Well don't be fooled because I was. My conformation says complimentary breakfast, but they told me my room did not come with it! The only reason I booked this hotel was it had great reviews and the WiFi and free breakfast. Let's just say lesson learned and I won't be returning!! If WiFi and free breakfast is a want like it was for me, this hotel is not for you!

The room smelled nice. I paid $5 for a bottle of water and a yogurt. I wanted cereal but they didn't have milk.

Clientele....there was an aggressive panhandler roaming the grounds. Whether they were or not, some guests seemed to be living there semi-permanently. Although the rooms have been redone, the motel seems dated. The clock was difficult to figure out as to how to set it. There seemed to be people roaming around all evening.

I liked that my check in went very smoothly and the room was pretty decent. We go no warning that maintenance was being down on the streets and we were going to be out of water and there was absolutely no parking. We had to park next door at the Hilton. When we called the front desk the lady told me I could park on the grass or something but there was no guarantee that my car wouldn't be towed because she didn't work for the Hilton.

It was convenient and price was good. Night staff was grumpy. Room was a little smelly

The rooms were clean and beds were comfortable. Pool did not open until 3:00pm. (Traveling with kids and main reason for choosing hotel was pool.) Cafe with coffee bar was closed. Very limited convenience items available for purchase. No gift shop. Room had very bright flashing green light all night.

Checking Out!!! Room not ready, Rude staff, didn't feel welcome, Polystyrene cups in rooms. Breakfasr area looked like a tornado had passed through. Foods not labelled. Staffs outfits needed an iron.

Modern look of the room. Water in the room. The holes in my shower curtain. The stains on my comforter and wash cloths. Being charged twice. Calling the hotel twice to get a refund and still not getting it. Having to call the corporate office to be refunded. Not being comped in any form or fashion.