Generally speaking, everything was great. The room was modern and comfortable. Staff was friendly. When we were attempting to check in, the front desk was having an issue with a rather unpleasant and annoying group of young women who were giving them quite a hard time. I felt badly that they had to deal with this issue. However, at one point they had all three of the front desk people dealing with this issue and nobody assisting the queue of people who were waiting for assistance. It would have been nice if one of those people were prioritizing the guests who were waiting in line. We were tired from a long drive and did not appreciate having to wait 20 minutes just to get our room assignment and key. Also, the price was incredibly high, and it seemed crazy to me that the parking was not included in the room cost.
Clean, inviting place overall. Comfortable beds and pillows. Good size room and bathroom. Nice breakfast in the morning. Really nice and helpful staff. Felt very welcome. I liked the free apples too. I liked everything.
Quiet Over use of fabrreze in room, price, view, not a $200+ non refundable value. Forced to valet park in their lot.
The hotel is perfectly located, right in the old port near everything you could want. It was great to be able to valet the car (for one of the cheaper valet rates in the city) and just walk everywhere. The complementary breakfast each morning was good, nothing exceptional but enough to get us going. The staff were great and helpful with recommendations and making us comfortable. The room was comfortable and the bed was great-however I would suggest bringing your own pillow if you like a firmer pillow the pillows here are very, very soft-not a complaint but not my preference. Overall we enjoyed our stay. However, on our first night we left the room for dinner and when we arrived back at the room it smelt like pot. Not a faint smell but very strong and over powering and, frankly, incredibly off putting smell. I went to the front desk and the night desk man seemed aware of the issue and the solution was for someone to come up to my room with a bottle of febreeze. For a non-smoking floor/hotel I was underwhelmed by this fix. We only had this issue once but it was enough. Overall though i would stay here again simply due to the location and the ease of getting around.
They over booked and was not able to give me the room even though I booked and had a confirmation number.... I am extremely flustered and disappointed with the services.
Rooms were very pleasant and a good size. Breakfast was excellent. Location was excellent and the hotel was good value for money.
Friendly staff Needs some updating
Location was great, right off I-295, and minutes from where I wanted to be in the morning. Room was clean. It has a restaurant inside which was convenient. Food (bowl of soup) was OK. Water temperature in shower was extremely hot; I nearly scalded my back when going to turn off water. Also, there were (unused?) hand towels in tub. Did they just fall, or were they left by previous guest?
clean, comfortable, close to where I needed to be. Food was very good.
Hotel was clean, convenient to downtown, plenty of parking Front desk was very uninterested-did not even make eye contact upon check in, and restaurant is actually the worst I've ever had in a hotel. This place has potential but needs a little love.
Near baseball, concert venues and easy drive to town. Nice rooms. Nice staff. Hot tub Aweful.
Good food, comfi bed Bathroom wasn't clean
The location near the train station made this hotel convenient.. Staff was friendly and helpful. Buffet breakfast was solid. Hotel was full of guests, it seems the staff was having a bit of hard time keep up with day to day upkeep. The hallways needed a vacuuming for instance.
The hotel was clean the staff seemed friendly enough. They had coffee, tea and cookies in the entrance which was nice. I really liked the size of the room and that it had a mini refrigerator which was extremely helpful for me. The hot water for the shower in my room was not working however I was only there for a half marathon so I didn't bother calling for help at the front desk since I was about to checkout and run a long distance. I'm sure they would have helped if I called about the issue
People at the front desk and in housekeeping were very friendly, helpful and accommodating I had a late check out bc of a race I ran that morning. So I was taking a nap before I left with the do not disturb sign hung on the door. Housekeeping did knock and awoke me even though I was notified that housekeeping was aware of my checkinv out late. Besides that everything was great!
the friendly staff The mold on the bathroom ceiling and walls.
Overall the room was great. It was very clean and the staff was nice. The walls however are very thin and we could hear our neighbors that kept us up through the night.
Most everything. Fun to have Starbucks right there and the Mall across the street. Toilet clogged before retiring and we were too tired to call the front desk. It made the morning unpleasant to have a clogged toilet. I'm sure they would have fixed it right away but we were only there for the night and checked out early. That's our only complaint.
Location, cleanliness, pool, Bartender was REALLY slow, and when I asked the front desk for a re-print of my receipt from dinner the night before, she told me she couldn't do it, and didn't offer to figure it out. She did tell me to have a nice day...
Very comfort and great view if you booked a higher floor room. I preferred the waterfront location, but Westin also stays in a very good location as many fine restaurants are in this area.
They charge for internet, but if you go to Congress St Park, which is adjacent, they have free wi-fi.
Lovely room and common areas. Interesting city. Paying for parking wasn't so great.
Excellent Coustmer service and high quality room!
Good downtown location and the beds were super comfy. We had a nice room. This is probably one of the better values in Portland as there are not a lot of hotels in the city. of all the hotels I've stayed in this was one of them. No free wifi which is ridiculous considering the cost of a room.
room is nice The hotel had a bulldozer moving snow from midnight to at least 2am. Absolutely no regard for hotel guests/
Very nice staff Clean Quiet convenient to many locations have to pay a lot for parking have to pay for wifi
Breakfast option in morning was minimal and expensive.
Dogs barking at night
Location was 10 minutes from downtown Portland. Great value. Only stayed one night but would return if I came back through the area. Good selection of breakfast foods. Small counter space around sink.
The pool and the mattress The outdated appliances and the smallness of the room
Comfortable beds AND pillows! I loved the warm swimming pool and the waterfall effect in the hot tub, it was great to massage my neck and shoulders after a long drive. We didn't care for the small bathroom and the narrow doorways.
The staff was very friendly. The cleaning ladies are always around. breakfast is what I expected of a continental breakfast. It needs a lot of updating!! Wallpaper is peeling everywhere. Stains and holes in furniture and carpets. The pool ladder is broken and someone could get hurt if they don't know that. It was too expensive to not be kept up nicely.
Great location, close to the airport. Clean Quiet Very good restaurant attached to the motel. Breakfast buffet is extensive. Staff very accommodating.
Loved the massage chair IN THE ROOM!!! My boyfriend and I also loved the outdoor heated pool and hot tub with the waterfall! The woman who checked us in was also extremely helpful and nice!
Obviously the pool is amazing, which you enter from inside first before immediately proceeding to outdoors, big flat screen TV in room, K- cup coffee maker in room, massage chair in room
Room was very clean, beds were very comfortable, food was excellent, staff was very friendly and helpful. Spent one day at the pool and that was excellent as well. No complaints!
It was very clean and very close to downtown Portland!
We stayed in the honeymoon suite. The massaging chair was incredible and quite the surprise. The jetted tub was quite large and just right. Breakfast was very good for a continental... one of the best that I have encountered. Hotel was clean, staff friendly and helpful.. Check out time was a bit early at 11:00. We were running behind and alerted the desk that we would not be ready to leave until 12:00, which they were a bit annoyed by but flexible nonetheless. Unfortunately a maid opened up the door while we were still in and was probably as surprised and embarrassed as we were for not knocking first.
Kids loved the pool! Nice on site restaurant with good food and reasonable prices Loud guests in hallway. Not the cleanest or nicest room
The beds were great and we appreciated having the choice between soft or firmer pillows.
The location was perfect. Quick trip to downtown Portland. Comfy beds. Clean. Quiet. Laundry facilities. Starbucks on site. Beautiful courtyard. Friendly staff. Excellent stay. Highly recommend.
The rooms That fact that there was no continental breakfast and only enough coffee in the room for 2 cups.
Very clean and easy access to the Maine Mall and airport. Also, Sebago Brewing Company is a two minute walk. No room service, and a sub-par bistro.
Friendly and courteous staff. Comfortable beds and pillows. Rooms were well appointed. The pool area was nice. I do wish they included breakfast in their rates. Almost $30 for breakfast (2 of which were kids meals - cereal/milk/banana) is a bit much. It was tasty though.
I'm not a particularly frequent traveler, but I've stayed at several Courtyards around the country, and every one was clean, pleasant, and comfortable. No complaints.
Very nice modern clean I really enjoyed it.
I was pleasantly surprised by the cleanliness of the room and the contemporary decore. But I was most impressed by the helpful and professional front desk staff. I'll definitely look for another Courtyard by Marriot for my next trip.
traveled from Central MA to visit brother that was in town on business. The hotel was nice, the lobby was welcoming and the staff was very nice to me and my family. Even with a full breakfast crowd, the food was never empty. Across the street from Maine Mall, 15 minutes from the Children's Museum, minutes from the freeway. Our room was nice and inviting, except the heater/ac unit ran all night long and was noisy. We put the temp at 68 and it would blow hot, then blow cold to balance...annoying. The arm chair had a decent size stain on it and the tray table had sticky, stale jelly on half of it. Besides that, I would stay there again.
comfortable, good location, friendsly, good breakfast No
I liked the freezer/fridge and microwave in the room. The breakfast was really good No
Nothing special. Room smelled like smoke even though it said nonsmoking.
The bathroom door in 346 does not close easily.
The very close location to the airport. Good food and lobby area. Easy access to the business center. No complaints.
Small and friendly, close to airport and Mall.
Overall experience was enjoyable. We only stayed one night due to other travel plans, but would definitely recommend this hotel to others and would stay there again.
It is always comfortable. Staff is outstanding. Food is good. Omelets at complimentary breakfast are excellent. Convenient location.
tub in room 525 did not drain.
The open large lobby/rooms, the happy hour, of course the breakfast! We have just assumed your hotel is our destination from now on. We've been staying there when we come up from Cape Cod to visit w/our Grandaughters! They have a ball in the pool and just love visiting w/us at The Hotel!
The service of the gentleman when I arrived at midnight exhausted from a long trip overseas was excelllent. He picked me up at the airport and made sure I got to my room safely. Thank you
The room itself was clean and comfortable. House keeping did a good job cleaning room while we were out. Room had a microwave and refrigerator. This room was $50 more than the Ramada Inn across the street which was booked. The Ramada has a nicer bar/restaurant. We ordered room service and were made to feel like we completely inconvenienced them. The overall layout of the hotel is ridiculous. You either have to cut across the outside court yard or drive to the lobby section of hotel. Nothing is connected. The lobby has the fireplace, bar, restaurant, pool, and gym so this layout is totally a nuisance!
Staff was nice
The beds and room were clean. Bathroom was mostly clean-passed for me and I'm pretty picky. Manager fixed the extra charges that the man who didn't know anything at the front desk charged me incorrectly. Had to check in very late, the overnight man at the front desk said he didn't normally work the desk. Had me fill out incorrect paperwork and charged my card, multiple times even though I used a third-party site and already paid. When I went in the morning to square it away, another man told me that I still owe the hotel money...very confused, a woman who I'm assuming was the manager, said no you already paid and it looks like the overnight man charged you extra. Apologized greatly and fixed everything. Thankful for her because it seemed no-one else knew anything.
For the price that we paid, we could have stayed in a luxurious hotel. Very disappointed.
I liked how friendly the staff was and accommodating! The hotel was very clean. Complimentary breakfast wasent bad either! The pools were nice indoor and outdoor! The beds in our room were not as comfortable as i preferred and some of the hotel hallways were masked with stale cigarette smell
The location (close to airport) and the price. It is clean but this is essentially a budget hotel.
Absolutely fine "economy" stay near airport for an early departure. Clean. Polite and helpful staff. A bit hard to adjust temperature. The towels are like sandpaper but clean and do the job.
Nothing More friendly staff.? You been pretending to renervate for years.? Get over it. It is an old sick place.
price noisy didn't monitor loud people.
The staff was friendly and the room was clean and comfortable! The bathroom was kind of small for a king size room!
Reasonable/ handy to airport with shuttle exterior entry door broken, carpet rolls in hallway, small bath, poor lighting, poor breakfast.
Even staff member I cam e into contact with was very nice/helpful. Room was clean, AC worked great. Plenty of parking. Hotel was quiet. Close to everything. Under renovation, a few areas were a little messy but is to be expected.
We were placed in a wing of rooms far from the front desk. After check-in and eating dinner at Chilis next door, we returned to go to sleep about 10:00pm. Not long after, we heard commotions in the hall, yelling, foul language, slamming of doors. The young men involved spoke like ex-cons. This went on for several hours. Someone complained, after several mgr. visits, things finally quieted down by 2:30am or so. At one point we thought they would break into our room!! This was the start of our 2-week vacation !!!
No one ever picked up the phone for the airport shuttle. Once I made it to the hotel, it was hideous. Dirty, tired room with a weak wifi signal. Worst part: no hot water.
Good wake up call and nice shuttle to the airport at 4:00 a.m. The window was unlocked which is scary for a single female. It did lock however when I tried.
Room was small, bath miniscule. Overall aging motel. Needs a lot of work. Door did not close properly. Noise from hallway penetrated the room. The rate for the second day of the stay was exorbitant for the quality of the room. Central location was about the only positive. See previous answer
The rooms and beds were comfortable enough. Price is good, compared to a lot of the available AirBnbs in Portland (which were getting out of control). - Found a dying stinkbug in the bathroom. - The walls were cracking, could use a touch-up. - Look, I know this is a budget hotel, so I shouldn't expect much in the way of amenities, but don't tell me you have a fitness center when all you have is a steamy room with 2 treadmills and a stationary bike, all of which are broken. I probably would have given 3 stars if they just got rid of the fitness center all together.
The location was good for my purposes. I only had time to shower and sleep, so I can't speak to any other facilities. $185.80 for a basic room at a basic hotel is way too much. Several days later I paid about $10 more for a 5-star hotel on the Boston waterfront.
Very good value for the money. Lots of people there for different reasons but all were accommodated. Nothing.
The pool and staff were excellent. It would be nice if they included breadfast in the cost.
utilitarian, people were friendly could be cleaner
The location was conveniently located right off the highway. After making the front desk aware of the bed conditions the sheets were changed. When we arrived to our room there were evident stains on the bed sheets and upon further inspection there was a fair amount of soap scum and dirt on the shower floor. After making the front desk aware of the issues with bedding the next day the same thing occurred. I was definitely dissatisfied with the cleanliness of the hotel and would not book there in the future.
Coffee and bed was comfortable. Heater in our room was ridiculously noisy.
Good for the price. It was 65 bucks and clean. The bathtub looked old. Place could use an update.
I found the staff to be extremely friendly. The room was very clean and up to date. The bed was a little hard, but not uncomfortable.
Convenient location, nice pool, ample parking and better than average breakfast. Television picture was very grainy.
Your webmaster should be directed to make the little squares, and little circles MUCH darker. I could barely read them. Look in the adjoining box to see just how faint "What didn't you like" really is.
We liked the breakfast !it was good Fitness room both trade mill didn't work and nobody cared for the people at front desk very rude with customers ,surprised to hear their way if taking !
The pool was nice, the beds were comfy and it was quiet. Breakfast was better than some. House keeping was very helpful. The tub wasn't as clean as I would have liked it. There was a crack in the ceiling and in the door frame. There were little black flies coming in the bathroom. Would have liked if the room had laundry bags. The tv remote didn't work. Wifi was slow. The staff just ignored people as they walked in. Manager was just hanging out and talking with the front desk all night.
Nice room, nice pool, nice breakfast area. My only major complaint was the hallway didn't have any air flow. It was supper stuffy walking down the hall. I mean it was even hard to breath it was so stuffy.
We needed a hotel room at the last minute in Portland and a lot of places were sold out. Howard Johnson was low-priced, clean, and close to everything we needed. If you are looking for an inexpensive place to stay in Portland, this hotel is an excellent choice.
It was very comfortable and clean. Had a great nights sleep. Nice continental breakfast. None of the machines in the exercise room were working. Although I did tell the front desk and I went by later and they appeared to have some sort of maintenance going on. I didn't check back during my stay so I don't know if it was resolved.
Great location, friendly and helpful staff, and a good value. Rooms are a little basic and dated, but clean and well maintained.
Very welcoming, very nice. Internet was in and out often.
Employees are super super nice and kind. Comfortable bed. 200% worth money
Old world feel but up to date amenities. Large room. Didn't feel like a "hotel". Loved it. A little away from the harbor and restaurants. Walk, cab,Uber solves that issue.
The friendly and helpful staff, and the ambience. And the price. I agree with a previous reviewer that the bed was not as comfortable as it could be - a little stiff with hard pillows.
Clean, friendly,not too far from town External bathrooms won't be to everyone's liking , wasn't a big deal for me
Clean, comfortable room-beautifully decorated! Location wasn't the best but that was a minor setback.
Warm decor , free and convenient parking
Very sweet and quaint. Some of the accommodations you share a bathroom, but you save money when you chose one of those rooms. Very clean and comfortable. Staff was excellent!
Half the price of other options in old port, friendly staff and clean rooms. Very European set up, small rooms detached bathroom, but nice enough facilities. Interesting old building.
Beautiful quaint little inn No elevators: not an issue for me, but maybe for others.
Nothing. It was very stark. Lots of sketchy looking people lurking around. We did not stay the night, we booked a room at the days inn. Defiantly not a place to take a family.
Not much! Bathroom was dirty, no coffee maker, hair dryer, lotion, shampoo or soap dish!
Price was lowest in area. Wife hated two things: bathroom light couldn't be turned on without fan noise (bad), and quality of room light was harsh, like being in a bus station waiting room. I was frustrated with wi-fi: first, having to pay, and, second, only being able to use one device per paid-for code. Even then, it wasn't consistent, would drop out. We moved to another hotel for our second night before catching our plane.
Value. Only hotel near Portland that an average person can afford. The room decor was non existent. Newish make over was modern but the walls lacked any color or design. Paintings/pictures not needed but something to break up the monotony.
Nothing The staff was rude and very unhelpful. They kicked us out in the cold at 2am because we had one extra person show up. Fuck that place.
Motel 6 has the bare minimum, and sometimes not even that. I forgot my shampoo and saw that they did not have any in the tub. When I called the front desk, the staff politely told me that they do not carry shampoo even for purchase. They suggested the vending machine which did not have shampoo either. There really wasn't a convenient 24 hour store nearby either. That, to me, should be part of the basics of a motel. I didn't mind the cigarette burns on my comforter, but I think shampoo for purchase should be available if not complementary. Just sayin'
The location for what out plans were was good. House keeping never made the beds or cleaned the floors.
The front desk staff were friendly and very willing to help in any way they could. The top sheets/blanket was not washed and it was wrinkled. The bed skirt had stains on it. The door of the first room that we got before we switched had blood on it. There were pubic hairs still left in the bathtub. The women who cleaned the rooms would yell at each other in the halls for the majority of the day.
Location was ok The place was dirty and cheap! The ground felt like it had never been touched with a broom. They don't provide shampoo or anything. The elevator was the only way around the hotel and it felt as if it was going to break down.
Close to portland for the price. Staff was fantastic. Pretty minimalistic, but for the price you know that. Everything was clean. No bed Cots. Only 2 pillows for a queen/kind bed.
All of the staff - from valets to room service, desk clerks to lounge staff, housekeeping to spa staff - were friendly, knowledgeable, professional
I loved the location and the hotel/room was very clean. There was a continuous noise above the bed. It sounded like a pipe clanging. Thank goodness for the sound machine feature on the alarm clock. Also, the bed was very firm with starchy sheets. The terry cloth robe had a large rip in it as well.
Everyone at the hotel was so nice and went above and beyond to be helpful. The location is perfect right in the center of the city. There are so many great restaurants just around the corner. I also really enjoyed the spa at the hotel. The facilities are very relaxing and everyone that works there can help you figure out exactly what you need. We had a great stay and will definitely be coming back.
I am a female and was travelling alone to see my son. I got my room and from then on, felt comfortable, secure, close to conveniences and within walking distance to great shops, restaurants and more. I was also given the gift of a spa treatment while there, and that experience was heavenly! The dining room was decorated for Christmas and was absolutely lovely! I was also quite comfortable eating alone here, with a seat by a warming fire. I will be returning to Portland shortly, and would like my same room and experience. Loved it.
I liked the historical nature of the building, and the architectural details. I found the hotel to be big on comfort, cleanliness, and friendly and helpful staff. Loved the complimentary coffee delivered to your room in the morning, much nicer than having to make substandard coffee in the room. The Mill St. restaurant on the premises has wonderful food and a lovely ambience. I didn't take advantage of any of the spa offerings, so I can't comment on those. It would be helpful for rooms to have a small fridge. The lighting in my room was not great for reading, but the huge windows let in a lot of natural light. The internet was painfully slow. I didn't understand the need for the valet parking, since the lot was just across the street, and I would have happily parked on my own and walked over. But it was inexpensive, $12, so this is not really a complaint, just an observation.
Perfect location in downtown Portland - a very short walk to the wharf and local restaurants/pubs A bit pricy, but it's in line with other hotels in the area.
Great location. Walking distance to the old port and lots of restaurants and bars. A great stay.
location would have enjoyed a fridge and coffee maker in room
The room service staff and valet were super friendly and extremely helpful. Other than that, it was a horrible experience...not a bit relaxing! I work in the hospitality industry, so I know what great service is. When I got there, the TV wasn't even plugged in...then I went out with some friends, came back to a dark room, and when I tried to turn on the lamps on the side tables, I found that neither of them were plugged in. It was as if the room hadn't been used in months! When I called the front desk to complain, the woman at the front desk blew it off like it was no big deal! I ordered room service at 8:30 in the morning (which was great) and then put the do not disturb sign on the door. Well evidently it was irrelevant...I had fallen back asleep after I ate my breakfast, then at 10:30 I got a call from housekeeping seeing if I was still there...she didn't even apologize for waking me up, but at 11 I got a knock on my door from housekeeping! Check out was at 12, and I felt very rushed! For the money I spent, it was a horrible experience! I will never go back, and I will spread the word about my awful experience.
Great location. The spa was good. Our room was on the first floor and it sounded as though every toilet in the building was directly above us.