Wonderful stay. We will be back.
3 stars
Portland Regency Hotel & Spa
Photos of Portland Regency Hotel & Spa
Overview
The historic Portland Regency Hotel & Spa sits right in the heart of the city’s Old Port neighborhood. Surrounded by a blend of modern and old architecture, cobblestone streets, and an array of shops and restaurants, this boutique property is a great choice for the recreational traveler. Designed to serve as the site for weddings or meetings and events, it is a great choice for business traveler, too.
Less than three miles from the busy Portland International Jetport and part of the Portland Downtown Historic District, the hotel is easy to find and reach. It is steps from Merrill Auditorium and the Portland Observatory, and places visitors within minutes of popular whale watching adventures, ferry rides to Casco Bay, lobster cruises, and even the city’s symphony orchestra. Walk to the Portland Museum of Art, the Children’s Museum, the Portland Observatory, and the scores of cafes, bars, shops, and restaurants that make the city such a hot destination.
Of course, this is a hotel and spa, and that means visitors can use their time at the hotel to relax and recharge through wellness treatments, massages, body and facial treatments, soaks in the Jacuzzi, sauna experiences, time in the fitness studio, and more. There are also several fantastic restaurants to try, including the Twenty Milk Street restaurant and the Armory Lounge. Free shuttles take travelers to different destinations, and all parking is done by the friendly valets.
The hotel has a full array of business services, free high-speed WiFi, laundry services, and even options for pets to stay. The rooms are available in Deluxe sizes with views of the waterfront, as Superior king suites with private decks and sea views, Junior suites, and more. So, whether traveling for business or pleasure, the Portland Regency Hotel and Spa is a good choice.
Amenities at Portland Regency Hotel & Spa
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Shuttle service (free)
- Wi-Fi available in all areas
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Key access
- Express check-out
- Bottle of water
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
Bathroom
- Shower
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
Pool and spa
- Spa and wellness center
- Massage
- Spa
- Hot tub
- Sauna
Parking and transportation
- Shuttle service (free)
- Parking
- Airport shuttle
- Valet parking
- Private parking
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
General
- Lockers
- Telephone
- Carpeted
- City view
- Storage available
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Bedroom
- Alarm clock
- Wardrobe or closet
Things to do
- Beach access
- Bicycle rental
Outdoor
- Garden
Health and safety
- Safe
Family friendly
- Cribs available
Fitness
- Fitness center
Reviews of Portland Regency Hotel & Spa
8.8
Very good
1047 verified ratings
Wonderful
637
Very good
170
Good
122
Okay
50
Fair
32
Mediocre
16
Poor
20
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent location and friendly service, making it a great choice for exploring the area. Many appreciated the cleanliness and comfort of the rooms, as well as the enjoyable dining options. However, some guests expressed dissatisfaction with the room size, the lack of certain amenities like fridges and coffee makers, and issues with noise and service responsiveness. Overall, the hotel offers a pleasant experience but has room for improvement in specific areas.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
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Score by provider
8.8 out of 10
892 reviews
8.2 out of 10
11 reviews
10 out of 10
1 review
9.1 out of 10
8 reviews
All reviews
Pros (+) A nice clean comfy traditional room. Staff was friendly and the location was great.
Pros (+) Great location, rooms and service
Cons (-) The weather
Pros (+) Great location. The spa was good.
Cons (-) Our room was on the first floor and it sounded as though every toilet in the building was directly above us.
Pros (+) All of the staff - from valets to room service, desk clerks to lounge staff, housekeeping to spa staff - were friendly, knowledgeable, professional
Pros (+) I loved the location and the hotel/room was very clean.
Cons (-) There was a continuous noise above the bed. It sounded like a pipe clanging. Thank goodness for the sound machine feature on the alarm clock. Also, the bed was very firm with starchy sheets. The terry cloth robe had a large rip in it as well.
Pros (+) I liked the historical nature of the building, and the architectural details. I found the hotel to be big on comfort, cleanliness, and friendly and helpful staff. Loved the complimentary coffee delivered to your room in the morning, much nicer than having to make substandard coffee in the room. The Mill St. restaurant on the premises has wonderful food and a lovely ambience. I didn't take advantag...
Cons (-) It would be helpful for rooms to have a small fridge. The lighting in my room was not great for reading, but the huge windows let in a lot of natural light. The internet was painfully slow. I didn't understand the need for the valet parking, since the lot was just across the street, and I would have happily parked on my own and walked over. But it was inexpensive, $12, so this is not really a comp...
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Pros (+) location
Cons (-) would have enjoyed a fridge and coffee maker in room
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers a historic ambiance in the heart of the Old Port neighborhood, with a blend of modern and old architecture, cobblestone streets, and an array of shops and restaurants. It also features a spa, wellness treatments, massages, body and facial treatments, soaks in the Jacuzzi, sauna experiences, and a fitness studio. Additionally, there are fantastic restaurants to try, including the Twenty Milk Street restaurant and the Armory Lounge.
Is parking available at the hotel?
Yes, the hotel offers valet parking, and free shuttles are available to take travelers to different destinations.
What can guests expect from the hotel's dining options?
The hotel offers several fantastic dining options, including the Twenty Milk Street restaurant and the Armory Lounge. Additionally, guests can enjoy special diet menus, bar/lounge, and have food delivered to their accommodation.
What is the quality of the beds at the hotel?
Guests can expect very comfortable beds at the hotel, as mentioned in several positive reviews.
What is the cleanliness and customer service like at the hotel?
The hotel provides daily housekeeping, contactless check-in/check-out, and follows all safety protocols as directed by local authorities. The staff has been described as excellent and very friendly in numerous positive reviews.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests recommended choosing a room with a view of the waterfront for a spectacular experience.
Take Advantage of the Spa Facilities
Guests enjoyed the wellness treatments, massages, Jacuzzi, sauna, and fitness studio, so make sure to allocate time for relaxation at the spa.
Explore Nearby Attractions
The hotel's central location allows for easy access to various attractions such as the Old Port, museums, and the waterfront, making it convenient for sightseeing.
Consider Pet-Friendly Options
The hotel offers options for pets to stay, so if traveling with a furry companion, inquire about the pet-friendly facilities and services.
Be Mindful of Noise Levels
Some guests experienced noise disturbances, particularly from adjoining rooms, so consider requesting a quiet room away from potential sources of noise.
Check for Room Updates
While some rooms are beautifully decorated with great amenities, others may be in need of updates, so it's advisable to inquire about the room condition when booking.
Utilize the Free Shuttle Service
The hotel provides free shuttle services to different destinations, which can be convenient for exploring the city without worrying about transportation.
Plan Dining Options
While the hotel offers fantastic restaurants, guests noted limited breakfast options and restaurant hours, so consider exploring nearby dining establishments as well.
Inquire About Parking Charges
Guests were surprised by the parking charges, so it's recommended to inquire about parking fees during the booking process to avoid any unexpected costs.
Engage with the Friendly Staff
Many guests praised the friendly and helpful staff, so don't hesitate to seek recommendations or assistance from the accommodating hotel team.
Location
20 Milk Street, Portland, ME 04101
What's nearby
- United States Customhouse154 yd
- Old Port185 yd
- Commercial Street263 yd
- Portopera0.3 mi
- Cumberland County Civic Center0.3 mi
- Wadsworth-Longfellow House0.4 mi
- Shipyard Brewing Company0.4 mi
- Maine College of Art0.4 mi
- Abyssinian Meeting House0.4 mi
- Children's Museum of Maine0.5 mi
- 68 High Street0.5 mi
- Portland Museum of Art0.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Portland Regency Hotel & Spa
Low season | April |
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High season | August |
Average price (weeknight) | $195 |
Average price (weekend night) | $312 |
When to book a room at Portland Regency Hotel & Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.2 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Portland |
Distance to airport | 2.9 mi |
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