Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.8 "Great service."8.9 "89% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." 7.9 "79% thought theservice was very professional ." 8.9 "89% werehappy with the room service ." 7.1 "Housekeeping was great , according to 71%." 7.0 "70% werehappy with the shuttle service ." -
8.4 "Very nice wellness & sports facilities."9.5 "
top-notch fitness area , thought 95%." -
8.0 "Location is great."10.0 "100%
liked the proximity to shopping ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "Easily accessible by car , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
7.8 "Good amenities."7.0 "70% thought the
building was wonderful ." 9.6 "96% found thegrounds to be nice ." 7.7 "77%enjoyed the lobby entrance ." -
7.7 "Good breakfast."
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6.2 "Average value."6.4 "64% thought it was
adequately priced ." -
5.8 "Average cleanliness."5.5 "Only 55% said
rooms were clean enough ." 6.7 "67% thought thecleanliness of the hotel was average ." -
5.7 "Rooms are ok."5.5 "Only 55% said
rooms were clean enough ." 6.3 "Beds were acceptable for 63%." 6.5 "65% said theview was so-so ." -
5.4 "Internet is average."6.4 "64% thought it was
adequately priced ."
Overall Rating
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9.3 "Incredible bar."
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8.7 "Great service."8.8 "88% found the
staff to be very friendly ." 8.1 "81% thought theservice was very professional ." 7.5 "75% said thereception staff was great ." 9.1 "91% werehappy with the room service ." -
8.0 "Breakfast is good."
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7.8 "Good location."
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7.2 "Good amenities."9.7 "97% found the
grounds to be nice ." 7.2 "72%enjoyed the lobby entrance ." -
6.2 "Average value."5.6 "
Breakfast prices were ok , according to 56%." -
5.3 "Rooms are ok."6.5 "
Beds were acceptable for 65%." 5.3 "Only 53% saidrooms were clean enough ."
Overall Rating
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8.6 "Great service."8.8 "88% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." 8.0 "80% thought theservice was very professional ." -
8.0 "Amenities are good."7.2 "72% thought the
building was wonderful ." 9.7 "97% found thegrounds to be nice ." 7.7 "77%enjoyed the lobby entrance ." -
7.8 "Good location."
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7.6 "Good breakfast."
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7.5 "Good vibe."7.7 "77%
enjoyed the lobby entrance ." 9.0 "90%enjoyed the friendly atmosphere ." 8.4 "84% said it was astylish hotel ." -
5.8 "Average value."
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5.7 "Average cleanliness."5.5 "Only 55% said
rooms were clean enough ." 6.6 "66% thought thecleanliness of the hotel was average ." -
5.4 "Rooms are ok."5.5 "Only 55% said
rooms were clean enough ." 5.9 "Beds were acceptable for 59%."
Overall Rating
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8.4 "Great service."8.5 "85% found the
staff to be very friendly ." -
8.2 "Location is great."
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8.0 "Amenities are good."7.3 "73% thought the
building was wonderful ." -
7.4 "Good vibe."
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6.3 "Average value."
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5.4 "Rooms are ok."5.0 "Only 50% said
rooms were clean enough ." -
5.3 "Average cleanliness."5.0 "Only 50% said
rooms were clean enough ."
Overall Rating
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8.9 "Great service."9.1 "91% found the
staff to be very friendly ." -
8.0 "Amenities are good."7.2 "72% thought the
building was wonderful ." 9.7 "97% found thegrounds to be nice ." -
7.9 "Good location."
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7.5 "Good breakfast."
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7.2 "Good vibe."
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6.2 "Average value."
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5.6 "Rooms are ok."5.1 "Only 51% said
rooms were clean enough ." 6.4 "Beds were acceptable for 64%." -
5.4 "Average cleanliness."5.1 "Only 51% said
rooms were clean enough ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.1review from
Beautiful Atrium. friendly staff. Noisy. High parking rates. Unappealing pool-not that clean Overpriced food.
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5.7review from
Comfortable beds, well-located if you have a car. Beautiful indoor garden. Very noisy - you can hear everything in surrounding rooms. Unfriendly and unaccommodating front desk staff. What seems like an oppressed cleaning staff. High parking rates just to park at the hotel. Extra charge for high speed internet. Unappealing pool and gym. Overpriced food. No flexibility for later check-out.
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9.7review from
Pool was overrun with 15 kids at a birthday party
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7.1review from
Atrium is a nice look and close to highway I can understand a valet parking fee, although excessive at $25, but a $12 park yourself fee at a hotel not in a downtown area with a huge parking lot is not nice.
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6.5review from
self parking i s $12 per night. what a rip-off the hotel does nothing for it. there is no security in the parking lot.
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10.0review from
Customer service was excellent. Everyone was very helpful and positive. Your shuttle drivers couldn't have been nicer. We were in Greenwich for a funeral, without a car. Your Shuttle service was one of the main reasons we chose the Hyatt. Faith
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9.1review from
Breakfast was wonderful. Beds and pillows very comfortable. Staff friendly, courteous and helpful. Cost for water and self parking. Rooms not as pictured online.
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6.2review from
Walls are paper thin and guests like to scream in the hallways and all common areas
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10.0review from
The rooms excellent I liked everything
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8.2review from
Coffee service in the morning (much better than those little in-room coffee pots) Very polite, helpful staff, especially the chambermaids Convenience for our purpose Great value through Kayak Check out at 12 (instead of 11) Gym was a bit small (therefore crowded) Atrium was under construction which was okay but a little unsightly Big hallway leading from parking lot is just plain ugly
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9.1review from
Professional and friendly staff, clean room, comfortable bed! Overall hotel is magnificent. Free coffee and tea is served next to elevators in every morning. We've also enjoyed pool and spa. Free breakfast would be nice.
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9.1review from
The staff was amazing. You couldn't ask for better service and friendliness.I really enjoyed my visit.I The cleanliness of the Hyatt I felt could of been better.Our room was dusty when we arrived,which surprised me.Cleaning supplies were left in bathroom,and 1 small bar of soap was left for the two of us.It wasn't terrible just surprising because of the friendliness and excellent service.I wasn't going to comment because everything else was wonderful but. since I received the survey I deceided I would.Thank you again.
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10.0review from
Every aspect was exceptional and we enjoyed our stay. Particularly the Front Desk employee Juan. He was amazing! He helped us plan our route to New York and gave us the locals info on the areas to avoid driving in.
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6.0review from
Room and bathroom were nice and clean. I got a flat tire in the parking lot and a couple of staff just walked by and did not offer to help. I didn't mind changing it - it would have just been nice for one of them to offer to call roadside assistance. I checked in early, and they charged me $25. Parking is $10 per night for overnight self parking.
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10.0review from
The staff was extremely friendly and helpful especially Brittney!
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3.1review from
The pool minutes from downtown stamford Almost everything shower sucked, paper thin walls I could hear the people in the room beside us using the bathroom from my bed it was gross
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5.7review from
Beautiful building, gorgeous interior and very friendly staff. Sound proofing in rooms needs serious work. This hotel does many outside events and I could hear said events from my room, as well as every person walking outside my room. Water pressure in shower was no more than a trickle and tv reception kept going in and out. All in all just not what expects from a Hyatt.
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10.0review from
I really liked the room, amenities, staff, atrium The architecture of the floor. Who was the numbnuts who created only one elevator area???
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6.6review from
Staff responsive and prompt The design of the hotel & the fact that signage is not well displayed identifying the section of rooms one is to go down of the plethora of look alike halls to get to one's room. Come up with signage or themes to differentiate the areas of different room numbers. For an individual staying at the hotel the first time it can be confusing and when carrying luggage after a long trip this can be aggravating.
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9.7review from
Pool was overrun with 15 kids at a birthday party
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10.0review from
Customer service was excellent. Everyone was very helpful and positive. Your shuttle drivers couldn't have been nicer. We were in Greenwich for a funeral, without a car. Your Shuttle service was one of the main reasons we chose the Hyatt. Faith
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9.1review from
Breakfast was wonderful. Beds and pillows very comfortable. Staff friendly, courteous and helpful. Cost for water and self parking. Rooms not as pictured online.
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10.0review from
The rooms excellent I liked everything
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8.2review from
Coffee service in the morning (much better than those little in-room coffee pots) Very polite, helpful staff, especially the chambermaids Convenience for our purpose Great value through Kayak Check out at 12 (instead of 11) Gym was a bit small (therefore crowded) Atrium was under construction which was okay but a little unsightly Big hallway leading from parking lot is just plain ugly
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9.1review from
Professional and friendly staff, clean room, comfortable bed! Overall hotel is magnificent. Free coffee and tea is served next to elevators in every morning. We've also enjoyed pool and spa. Free breakfast would be nice.
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9.1review from
The staff was amazing. You couldn't ask for better service and friendliness.I really enjoyed my visit.I The cleanliness of the Hyatt I felt could of been better.Our room was dusty when we arrived,which surprised me.Cleaning supplies were left in bathroom,and 1 small bar of soap was left for the two of us.It wasn't terrible just surprising because of the friendliness and excellent service.I wasn't going to comment because everything else was wonderful but. since I received the survey I deceided I would.Thank you again.
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10.0review from
Every aspect was exceptional and we enjoyed our stay. Particularly the Front Desk employee Juan. He was amazing! He helped us plan our route to New York and gave us the locals info on the areas to avoid driving in.
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10.0review from
The staff was extremely friendly and helpful especially Brittney!
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10.0review from
I really liked the room, amenities, staff, atrium The architecture of the floor. Who was the numbnuts who created only one elevator area???
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7.1review from
Beautiful Atrium. friendly staff. Noisy. High parking rates. Unappealing pool-not that clean Overpriced food.
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7.1review from
Atrium is a nice look and close to highway I can understand a valet parking fee, although excessive at $25, but a $12 park yourself fee at a hotel not in a downtown area with a huge parking lot is not nice.
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6.6review from
Staff responsive and prompt The design of the hotel & the fact that signage is not well displayed identifying the section of rooms one is to go down of the plethora of look alike halls to get to one's room. Come up with signage or themes to differentiate the areas of different room numbers. For an individual staying at the hotel the first time it can be confusing and when carrying luggage after a long trip this can be aggravating.
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5.7review from
Comfortable beds, well-located if you have a car. Beautiful indoor garden. Very noisy - you can hear everything in surrounding rooms. Unfriendly and unaccommodating front desk staff. What seems like an oppressed cleaning staff. High parking rates just to park at the hotel. Extra charge for high speed internet. Unappealing pool and gym. Overpriced food. No flexibility for later check-out.
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6.5review from
self parking i s $12 per night. what a rip-off the hotel does nothing for it. there is no security in the parking lot.
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6.2review from
Walls are paper thin and guests like to scream in the hallways and all common areas
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6.0review from
Room and bathroom were nice and clean. I got a flat tire in the parking lot and a couple of staff just walked by and did not offer to help. I didn't mind changing it - it would have just been nice for one of them to offer to call roadside assistance. I checked in early, and they charged me $25. Parking is $10 per night for overnight self parking.
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3.1review from
The pool minutes from downtown stamford Almost everything shower sucked, paper thin walls I could hear the people in the room beside us using the bathroom from my bed it was gross
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5.7review from
Beautiful building, gorgeous interior and very friendly staff. Sound proofing in rooms needs serious work. This hotel does many outside events and I could hear said events from my room, as well as every person walking outside my room. Water pressure in shower was no more than a trickle and tv reception kept going in and out. All in all just not what expects from a Hyatt.
