Cons: Returned car early and was charged $70 over quoted price
Apr 19 2016
Cons: No cruise control.
Apr 19 2016
Pros: The pick-up in Stamford, CT was very simple and quick.
Cons: The drop-off location at a mall in Jersey City, NJ was difficult to find and then because it had closed I had to go to another drop-off location at Newark airport which would have been fine except there were not enough service representatives so the line was very long.
Aug 4 2016
Pros: Can was clean and had good pick up
Cons: Whether by accident or intent I was sold a daily waiver as a single price (no mention fee was per day). Furthermore was sold phone charger that was redundant with car which had usb, is tithe job of employees to know these things? Car had so so gas mileage and an incessantly annoying "time to rest" buzzer. Terrible sight lines
Feb 13 2017
Cons: The first car was extremely dirty and the interior smell of cigarette.
I've asked the attendant to change cars.
I got another one that was dirt in the outside but at least didn't smell.
The attendant at the checkin had an attitude that can not be compared with the other AVIS
The person at checkout was great.
Feb 28 2017
Pros: Service at the counter was smooth and very nice. Easy pick-up and drop-off. Unlike many other agencies, the cars Were all clean and had a full tank.
Apr 18 2017
Convenient to the Metro North
Pros: Convenient to the Metro North, and therefore a nice cheaper alternative to renting a car in Manhattan.
Sep 5 2017
Pros: The car was super clean and I was able to pick up the car right on time.
Cons: You are not able to modify pick up time once you have a reservation.
Oct 9 2017
Cons: Your staff at Stamford train station are rude, lazy, and totally lack the meaning of good service.
Pros: It was good that the agent had his phone number and the phone number of Dollar posted on the door of the office so that I could call for assistance.
Cons: When I made my reservation, I had a choice of pick up times from morning until night. I picked 4 PM. Because of travel times, I did not arrive until 5:30 PM, and when I came to the office door, I found it locked and the lights off. The office was inside a hotel, and the hotel staff said no keys had been left for me but that I could call the phone numbers on the door for help. Two of the phone calls sent me to voice mail. The third number was for Dollar customer service. I explained my situation, and the agent explained that I had a provisional reservation, since payment was to be upon pick up, and the office closed at 5 PM (which was not clear when I reserved the car, since I was allowed to select any pick up time). I was transferred for help, and the phone call dropped. I ended up asking the hotel for a ride to the local train station so I could rent a car from another rental company.
May 4 2016
Pros: The vehicle was clean in-and-out. I felt it was reliable / dependable.
The office person was efficient and professional.
I have Dollar on speed-dial. ;-)
Sep 7 2016
Pros: Quick and easy
Jun 14 2017
convenient and clean
Pros: The location inside the Hampton inn is convenient. The upgrade to a larger car was free, since apparently no small car was available.
Cons: Shorter hours at this location on weekends.
Aug 7 2017
Pros: Great customer service
Aug 29 2017
Pros: Excellent customer service - super friendly and helpful and really quick pick up and drop off.
Cons: Gas tank was only 2;3rds full
Car very dirty
No cruise control
Aug 31 2017
Pros: Convenience, price, and easy pick up and drop off plus very pleasant and helpful service people
Jul 12 2016
cross country trip
Pros: The car was easy to park, and had power to merge on the highway.
Oct 5 2017
Tricked into making a reservation
Cons: There is no age limit listed or age fee loses when purchasing the rental through your app, nor does Hertz make any more of r in follow up emails. So as a 23 year old I easily made a reservation only to be informed 2 days before my pick up that actually the cost would be five times the quoted price and if I wanted to cancel I’d be charged a $50 fee. Seems like hertz and Kayak don’t mins tricking young travelers into renting cars of that means they get to keep the $50 cancellation fee. Lucky I didn’t actually waste my time going to my pickup because I would’ve been very upset and would’ve wasted even more money.
Nov 28 2017
Pros: nothing!!! Nothing!! Absolutely terrible.
Cons: Reserved a minivan, but got a suv instead with little space for luggage. I had to leave some stuff behind for my trip because there’s was no space. The third row seats are useless, they are only good for toddlers. It was a nightmare!! Never again will I rent a ca car from hertz.