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Almost Everything Fans loud
Dirty stained sheet with blood.. Can you not afford to throw dirty stained sheets away ? Blanket / sheet was stained not sure if even washed
Very clean, comfortable beds, beautiful lobby, helpful staff, good location. The woman on the evening shift had to reactivate our card and she was very unpleasant and rude. But the rest of the staff were very friendly!
The hotel served us well on an overnight trip to the Philadelphia area. Hotels in the city were hard to find and your location and price met our needs. Thanks.
Room size and overall facilities Small tv, bath shower in need of upgrade
rooms were large, clean & comfortable. room service food was good the halls & stairways were in bad shape.the ice & soda machine were literally gutted & broken with yellow hazard tape wrapped around them
Location to my event. No complimentary breakfast
Bed was okay Staff was rude, found a roach on the floor!
It was a nightmare. The card entry for the door didn't work the entire time I was there. There was no phone service in the rooms (I stayed in several, thinking it might make a difference.) I had to use a cell phone, but had brought none, so I had to borrow one from family. There was no light between the beds. There was a light fixture, working bulbs, a working outlet, but the lamp was broken, there was virtually no cleaning done in the room during my stay, and the hot water ran out any time after 7 a.m. I left nothing in the room worth stealing, so the "maintenance" personnel had to steal things that weren't worth stealing: a 10 year old walkman and a 20 year old Timex watch that I left in a plastic pack in my suitcase.
The room was dirty, esp the bath room. The tub I had to clean myself. I. Wanted a bath but the water is in filthy particles run the tub is in filtered. The is no washer on the spout. One of the towels had black spots. Thebed itched, floor itched, and room smelled like cigarettes.
I liked the personal check in, the breakfast, and the pool looked nice.
Internet coverage and appliances in the room Towels - only one very small towel each. Rooms are very noisy and you can hear everything going on in all the rooms above and either side of you - argument next door went on for hours. Breakfast hours should be until 10am on Weekends
close to area ahopping.
The comfort and cleanliness. The location is nice and is close to many stores and restaurants. The staff is always willing to help, the rooms are nice size. They also have a delicious complimentary breakfast. The only think was breakfast ends too early, some guess miss out because of the timing. Some guess like to sleep in.
nice room amenities great parking Comfortable bed broken bathroom door
Clean room, night staff was nice and accommodating. Bed was comfortable, water pressure in the shower was good, it is close to Philly, and there was minimal noises from the neighboring rooms. We asked for a late check out and they only gave me a half hour and did not communicate that to the housekeeping staff, so the housekeepers kept knocking on the door while I was trying to pack.
the beds were really soft. the room was the best we ever stayed at be able to take are dogs
Very efficient check in process. Very generous with razors and shaving cream. Wish breakfast was available for a longer time.
Fairly easy to get to/from Philadelphia. Room had lingering smell of smoke, though in a non-smoking room.
Good overall! Long Walk Hallways
location to airport Feather pillows are terrible
The front desk service was very rude over the phone. She did not have good customer service at all, didn't have my reservation ready after all the confusion I had to pay to check in early which I think should have been free since I had to go through so much.
Felt clean. Price was reasonable. Convenient. Food at restaurant in house was terrible. Limited counter space in bathroom. Strong electrical smell in elevator.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.
It's location to the airport. The dated and aging furniture and bathrooms. It would have been nice to know cost of extended parking before making my reservations. And having the airport shuttle run for 24 hours and not limiting it to only limited times.
We get early check-in without any problem, Font desk staff well come with smile, We had AC problem in start and i call front desk and technition come in a few minutes and fixed it. My overall experience is great and i recommend this hotel. Location is close to airport and 15/20 minutes away from phildelphia downtown.
Checked in on-line. It was easy and convenient. The staff was helpful and efficient. We only stayed for one night, but would stay again in the future when we fly to Florida. The price was excellent; everything clean and ready. Can't think of anything. Our stay was very brief.
Nice hotel, well kept, clean, nice staff, plenty of parking, several restaurants within walking distance.
I had trouble checking in because i reserved online 1 hour before bu,t the staff was very helpful and the rooms were very clean and smelled clean and the hotel was not noisy wich was good.we had a very good night of rest. breakfast not included, for the price we paid breakfast had to be a most and that alone is the reason i will never come back, there are similar options available with breakfast included it is unacceptable th e hotel is not cheap and it should act cheap.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
I really liked the fact that I could check out by noon. It gave my girlfriend and me a chance to hi the pool and the gym and relax before having to bustle out the door. The complementary breakfast was awesome in terms of saving some extra cash, and was good quality. Overall the hotel was extremely cleans and efficient as well. The fitness center is truly limited in what you can do, keeping you only to the basics, and the pool has WAY TOO MUCH chlorine in it. The water was cloudy with chlorine and we decided not to stay in too long for fear of our clothing and eyes. Also, if I am being picky, the shower water pressure left a little to be desired. Not big problems; the trip and hotel was overall great!
We;ve stayed at this hotel (4-5 nights/year) for many years. About 3 years ago, the ownership must have changed because they started taking furniture out of the room, replacing with really cheap stuff, down graded the amenities, etc. We won't be going back to this place
room was ready on time, was clean and smelled good, air temp. just right. Very helpfull and curtious desk staff. Pool was a pleasant thing after a six hour drive. We left with a smile on our faces. Perhaps the breakfast offering could be expanded slightly.
Clean, comfortable bed and room; spacious; great shower; excellent location. Could use a bit sprucing up (for example, lampshade had tears).
The bed and bedding was extremely comfortable. I didn't like that plastic utensils and styrofoam was used for room service.
it was fine I like Holiday Inn
Very clean, updated and friendly staff
Clean and close to everything No
location, staff blood stains on the blanket, water in the freezer tray, fridge not working
Staff was awesome. Very quiet peaceful area. The location is perfect Lol the breakfast didn't have bacon but I was still pleased with my meal.
This guest did not leave comments about this hotel.
New, modern, spacious, clean. Delicious breakfast. Pool was too small. Odd placement of bathroom in middle of room made for limited privacy.
Rooms were recently updated, very clean. Nice to have fridge and microwave in room. Laundry available also on floor. Indoor pool was nice for kids. Complimentary breakfast was impressive. Staff was friendly and helpful. Room was a bit small for 2 queen beds with a desk and sofa but for the amount of time we spent in room it was fine.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
Good value for your money. The toilet didn't work and the bathroom was very small.
We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.
Room had hairs in the bed which were not from us and my husband and I were woken up multiple times by the people staying next to us. They made it very clear they were taking pain killers and partying in their room. The female got locked out of the room and for an hour and 45 minutes she banged on the door and the window which was totally disrupting to everyone around not to mention she was cursing up a storm. My husband and I would not recommend this hotel to anyone and were completely disgusted being there!
The bed was very comfortable and we really enjoyed the shower it had great water pressure unlike most hotel showers no
I found a bed bug in the bed, which we were laying in. Brought it to the front desk attention and received nothing back from them. No apology, phone call, Nothing! I've been trying to get my money back since and no help with that either.
low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.
When we arrived after 4:00 pm our room was not ready.
The ammenities, ie: fitness room, laundry, ice provided on all floors. Housekeeping did a great job in tidying up our room daily. Fresh towels! Waiting for the elevators. slow...
Nice staff, relatively clam linens,clean bathroom Filthy uncleanable carpets, smell and accrual vomit on nightstand and carpet, horrible loud AC unit.
Great price and clean!
The room was all that was promised. The breakfast bar was what you'd expect from a crappy motel. The wifi worked. The TV did what a TV does. The shower had hot water. The girl at the counter hates her job and seemed that she was out to punish the guest because of her misery. It must be super hard to find good help.
Staff very pleasant. Difficulty getting in and out of parking lot.
-It was close enough to Hershey and major attractions but far enough away to avoid the crowding of Hershey. -The price was good. -The room was clean. -Each room has a parking spot right outside so you can just park and head inside, no lobbies or elevators etc. -Tiny bathroom. -Shower was lukewarm at it's hottest and had hardly any water pressure. -The room was freezing!! The heat may have been broken or something, but it was always uncomfortably chilly. To add insult to injury, there were only thin blankets, so I ended up just sleeping with my jacket on. Temperatures were in the 30's at night when I stayed, and it definitely felt like it in that room.
Smelly and dim room.
It's not as clean as other reviewers said it was.
The price I couldn't fall asleep because of the ancient heater/AC machine that kept turning ON and OFF every 10 seconds.
Our family just needed a place to crash for the night. It fit the bill, not to expensive, reasonabley clean. We came in went to bed and left in the morning. If you are looking for more this may not be the place for you. I wish the breakfast had a little more to offer. It was a little lacking, but I didn't starve either.
The staff were friendly and helpful. The location was good for everything we needed. It felt like staying at a older relatives home. It smelled old and felt old. The breakfast was LACKING.
The hotel staff was very nice. Check in and check out were easy. Room was large and clean. Price was very reasonable. Great experience. Continental breakfast was pretty small.
Clean and comfortable. Seems like a good value.
The decor was so beautifully, hideously outdated. We loved it. Would recommend to friends.
The decor was gorgeous. The bed was comfortable. Free breakfast and parking was included. The breakfast had several options (eggs, potatoes, bagels, sausage, juices). This is how you can tell it's a new hotel. There were two lamps, one with two bulbs and one with one. There was only one bulb in the lamb that only needed one. There was no smoke detector, just the base. There was Spackle foot prints in the bath tube and on the bathroom floor. There was a fridge, TV, microwave and one of the lamps were all on the TV stand across from the bed. The downside to that is there were only two outlets. We were only able to plug in the fridge and the TV...so I guess the light bulb wasn't that big of a deal. Also, we were not given wash clothes. When I called the front desk, I had to use my cell phone because there was no phone in the room, the woman told me that she couldn't bring any up but i could come down and get some as she was the only worker. Also, there are two elevators but only one works. Don't try to use the stairs as there are none. The only stairs are outside fire escape stairs.
The staff couldn't have been more friendly and helpful. No bar
The staff was very friendly, professional and attentive. I especially enjoyed the breakfast and the attendants in the breakfast area were constantly checking on me and the other guests as well as making sure that the breakfast items were fresh and replenished. The hotel was clean, comfortable and quiet. A good overall value and about half the price per night of similar hotels in the downtown Philadelphia area...plus parking was free. The location is in a small town...there's a Wedy's, a Wawa gas station, a pizzeria and a small plaza within a short 2 min drive. Besides that you have to jump on the highway or drive 15 to 20 min to find much else. Not a big deal for me as the price was a great value for what I got.
It was still a good hotel and a well run facility I thought I was booking with Hampton and earning points. This property is not a Hampton anymore
Everyone was very friendly, patient and accommodating. We did ask to switch rooms after the first night because two of the outlets we wanted to use weren't working. They were very willing to make it work for us. There was no hint that we were inconveniencing anyone. It was nice to have breakfast available, even if it wasn't the best. The food actually tasted better than it looked for the most part. The room had a refrigerator and a microwave, and the AC worked well. Things were clean, and housekeeping did a very nice job every day. We got the sense that the management took care of the employees, because everyone was pleasant and seemed to work well together. The worst thing was that the rooms were laid out in a way that made it hard to move around the room. We rearranged some of the furniture, and that helped. (We put it back before we left so the housekeeper wouldn't have a hard time.) But, even so, we were constantly getting into each other's way while we were getting ready in the morning. The bathroom was quite roomy, but for some reason the sink and vanity were in a corner instead of on the side wall. So, even though there was plenty of space, the only way for two of us to use the nice big mirror at the same time was for one of us to be jammed up against the toilet. And, we did both have to use it at the same time because it was the only mirror. Well, there is a full length one on the closet, but it's hard to do makeup there. It would have been nice if there was a mirror over the desk. Those are relatively minor complaints though. We enjoyed our stay, and would definitely stay there again.
No longer a Hilton - property was sold.
Nothing If you don't mind living with multiple roaches around the bed and bathtub, choose this motel. Terrible cleanliness, staff were indifferent to my concerns.
Location and proximity to Phillidelphia The room was very very dirty. The bedspread covers had lots of cigarette burns in them.
The price Giant stains on the mattress. Smelled terrible. Looked like a 5 year old did the construction and painting. Pretty sure we saw a prostitute leaving the hotel (she probably came from the 24hr strip club/adult store down the street). Burn holes in sheets and blankets. Dirty floors. Giant bug in the bathroom. Most disgusting place I have ever stayed.
Close to the lincoln financial stadium and philadelphia The hotel was horrible, dirty and old and the lady at the front very rude... never againe
Nothing. Disgusting Roaches!!
There is a full breakfast in the morning complementary for guests. At 5 o'clock fresh cookies are put out, hot out of the oven along with soup of the day. The hotel itself is literally 30 seconds off of I-95, less than a 10 minute drive from Philadelphia International Airport and it also offers a shuttle for guests. There is a Royal Farms that shares the parking lot which has the cheapest gas in the area. If you have a rental car do not pay for the rental car to fill your gas up when you can get it less expensive in the same parking lot of where you are staying. There is also a Wendy's in the parking lot so everything you could need is right there. Great value for the money. On a sidenote, try not to have your room on the first floor because it does get a little noisy. This was my second trip to the same hotel. My last trip my room was the very first room next to registration. It was very loud on the bottom floor. I actually brought earplugs for this trip in case I was stuck on the first floor again.
The only thing I liked was that the staff was willing to give me a refund so that I could find another hotel. I did not want my children to sleep there. Very Disappointing experience - the room was dingy and old, reeked of smoke and had an ashtray (despite being repeatedly told it was non-smoking). Table hadn't been cleaned, no fridge as promised, no remote for TV. It's a live-in type hotel. Did not stay.
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NOTHING I didn't like the room out side was nice inside dirty and disgusting
Very rude staff calling guest vulgar names downright just nasty people dont stay here. Staff dirty rooms uncomfortable beds would rather stay in a refridgerator box in an alley before staying here
Location The only thing good thing was parking and location, the room was disgusting, felt more like we were staying in a dungeon
NOTHING! DISGUSTING!!! BEWARE...DO NOT STAY HERE!!!
1st room I was put in was under construction. 2nd room smelled horrible, and was dirty but at 5 am I chose to stay until checkout. We won't be going back no matter the savings.
Nothing it's was for low income housing. pit bulls.and gangs drugs use going on i room smelled like crap and pee on rug bed not made. scared for life didn't stay dropped key right back off in less then 5 minutes ran away. Did not stay wit
Location Check in was 3 hrs late, the guy at the desk was beyond rude and had no idea what he was doing. Our first room was filthy and the heater didnt work, it was an ice box. When we called the front desk he said it would take 20 minutes to warm up and refusedto give us another rooom. When an hour went by my hhusband went to the front desk bc after calling them again and the guy hung up on him we were furious. He ended up giving us another room. It was smaller and just as unclean. I will never go back norrrecommend it.pay the extra 10bucks and stay at the bbeautiful red roof inn next door. Totally worth it!!!
My room door would not lock in the morning, I was in a hurry to get to a funeral. I complained to the manager and he made me pack up and move out of the room. He said he would have a room for me when I got back from the funeral, I went to the funeral and when I got back I was given another room. However, the room had not been cleaned from the previous customers. Dirty sheets, towels etc., I had to wait till someone could come clean before I could unpack. Totally terrible and I can't believe that they charged me full price and not offered anything for all this trouble.
Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.
Everything. There were drug paraphernalia in the room, including a pot pipe.
the staff was good the room seemed not to be ready for occupation. the towels were dirty and the comforter was stained.
The room I booked was not clean. The cleaning person was cleaning it while I was checking in. She didn't change the bed sheet, she was not even clean the bed since I found a lot of hair on the bed and on the pillow sheet. One of the body towel was dirty, it has few black spots on it so I just threw it on the floor to let them know in the morning to wash that towel.
Location Room was not exactly clean and bed covers were disgustingly dirty. Asked for new ones and they were also unclean/stained. Asked for more towels as they were also dirty/stained and we were told if they had any left they would bring them. Needless to say they did not bring any! No water pressure in shower.
Absolutely nothing!!! Smelled terrible. (so bad you can't sleep) Loud noises at night. Hot water took 15 minutes to heat up. Had to check in behind a bullet proof window for the security of the "concierge" Hair in the sink (not mine).