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Very clean, comfortable beds, beautiful lobby, helpful staff, good location. The woman on the evening shift had to reactivate our card and she was very unpleasant and rude. But the rest of the staff were very friendly!
Room size and overall facilities Small tv, bath shower in need of upgrade
Dirty stained sheet with blood.. Can you not afford to throw dirty stained sheets away ? Blanket / sheet was stained not sure if even washed
The hotel served us well on an overnight trip to the Philadelphia area. Hotels in the city were hard to find and your location and price met our needs. Thanks.
rooms were large, clean & comfortable. room service food was good the halls & stairways were in bad shape.the ice & soda machine were literally gutted & broken with yellow hazard tape wrapped around them
Location to my event. No complimentary breakfast
Almost Everything Fans loud
Internet coverage and appliances in the room Towels - only one very small towel each. Rooms are very noisy and you can hear everything going on in all the rooms above and either side of you - argument next door went on for hours. Breakfast hours should be until 10am on Weekends
The room was dirty, esp the bath room. The tub I had to clean myself. I. Wanted a bath but the water is in filthy particles run the tub is in filtered. The is no washer on the spout. One of the towels had black spots. Thebed itched, floor itched, and room smelled like cigarettes.
Fairly easy to get to/from Philadelphia. Room had lingering smell of smoke, though in a non-smoking room.
The comfort and cleanliness. The location is nice and is close to many stores and restaurants. The staff is always willing to help, the rooms are nice size. They also have a delicious complimentary breakfast. The only think was breakfast ends too early, some guess miss out because of the timing. Some guess like to sleep in.
close to area ahopping.
nice room amenities great parking Comfortable bed broken bathroom door
I liked the personal check in, the breakfast, and the pool looked nice.
Bed was okay Staff was rude, found a roach on the floor!
Very efficient check in process. Very generous with razors and shaving cream. Wish breakfast was available for a longer time.
It was a nightmare. The card entry for the door didn't work the entire time I was there. There was no phone service in the rooms (I stayed in several, thinking it might make a difference.) I had to use a cell phone, but had brought none, so I had to borrow one from family. There was no light between the beds. There was a light fixture, working bulbs, a working outlet, but the lamp was broken, there was virtually no cleaning done in the room during my stay, and the hot water ran out any time after 7 a.m. I left nothing in the room worth stealing, so the "maintenance" personnel had to steal things that weren't worth stealing: a 10 year old walkman and a 20 year old Timex watch that I left in a plastic pack in my suitcase.
the beds were really soft. the room was the best we ever stayed at be able to take are dogs
Clean room, night staff was nice and accommodating. Bed was comfortable, water pressure in the shower was good, it is close to Philly, and there was minimal noises from the neighboring rooms. We asked for a late check out and they only gave me a half hour and did not communicate that to the housekeeping staff, so the housekeepers kept knocking on the door while I was trying to pack.
Nice hotel, well kept, clean, nice staff, plenty of parking, several restaurants within walking distance.
I had trouble checking in because i reserved online 1 hour before bu,t the staff was very helpful and the rooms were very clean and smelled clean and the hotel was not noisy wich was good.we had a very good night of rest. breakfast not included, for the price we paid breakfast had to be a most and that alone is the reason i will never come back, there are similar options available with breakfast included it is unacceptable th e hotel is not cheap and it should act cheap.
Checked in on-line. It was easy and convenient. The staff was helpful and efficient. We only stayed for one night, but would stay again in the future when we fly to Florida. The price was excellent; everything clean and ready. Can't think of anything. Our stay was very brief.
Good overall! Long Walk Hallways
location to airport Feather pillows are terrible
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.
Felt clean. Price was reasonable. Convenient. Food at restaurant in house was terrible. Limited counter space in bathroom. Strong electrical smell in elevator.
It's location to the airport. The dated and aging furniture and bathrooms. It would have been nice to know cost of extended parking before making my reservations. And having the airport shuttle run for 24 hours and not limiting it to only limited times.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
The front desk service was very rude over the phone. She did not have good customer service at all, didn't have my reservation ready after all the confusion I had to pay to check in early which I think should have been free since I had to go through so much.
We get early check-in without any problem, Font desk staff well come with smile, We had AC problem in start and i call front desk and technition come in a few minutes and fixed it. My overall experience is great and i recommend this hotel. Location is close to airport and 15/20 minutes away from phildelphia downtown.
We;ve stayed at this hotel (4-5 nights/year) for many years. About 3 years ago, the ownership must have changed because they started taking furniture out of the room, replacing with really cheap stuff, down graded the amenities, etc. We won't be going back to this place
I really liked the fact that I could check out by noon. It gave my girlfriend and me a chance to hi the pool and the gym and relax before having to bustle out the door. The complementary breakfast was awesome in terms of saving some extra cash, and was good quality. Overall the hotel was extremely cleans and efficient as well. The fitness center is truly limited in what you can do, keeping you only to the basics, and the pool has WAY TOO MUCH chlorine in it. The water was cloudy with chlorine and we decided not to stay in too long for fear of our clothing and eyes. Also, if I am being picky, the shower water pressure left a little to be desired. Not big problems; the trip and hotel was overall great!
room was ready on time, was clean and smelled good, air temp. just right. Very helpfull and curtious desk staff. Pool was a pleasant thing after a six hour drive. We left with a smile on our faces. Perhaps the breakfast offering could be expanded slightly.
it was fine I like Holiday Inn
The bed and bedding was extremely comfortable. I didn't like that plastic utensils and styrofoam was used for room service.
Clean, comfortable bed and room; spacious; great shower; excellent location. Could use a bit sprucing up (for example, lampshade had tears).
Very clean, updated and friendly staff
This guest did not leave comments about this hotel.
Clean and close to everything No
New, modern, spacious, clean. Delicious breakfast. Pool was too small. Odd placement of bathroom in middle of room made for limited privacy.
Staff was awesome. Very quiet peaceful area. The location is perfect Lol the breakfast didn't have bacon but I was still pleased with my meal.
location, staff blood stains on the blanket, water in the freezer tray, fridge not working
Rooms were recently updated, very clean. Nice to have fridge and microwave in room. Laundry available also on floor. Indoor pool was nice for kids. Complimentary breakfast was impressive. Staff was friendly and helpful. Room was a bit small for 2 queen beds with a desk and sofa but for the amount of time we spent in room it was fine.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
Room had hairs in the bed which were not from us and my husband and I were woken up multiple times by the people staying next to us. They made it very clear they were taking pain killers and partying in their room. The female got locked out of the room and for an hour and 45 minutes she banged on the door and the window which was totally disrupting to everyone around not to mention she was cursing up a storm. My husband and I would not recommend this hotel to anyone and were completely disgusted being there!
The bed was very comfortable and we really enjoyed the shower it had great water pressure unlike most hotel showers no
We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.
low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.
I found a bed bug in the bed, which we were laying in. Brought it to the front desk attention and received nothing back from them. No apology, phone call, Nothing! I've been trying to get my money back since and no help with that either.
Good value for your money. The toilet didn't work and the bathroom was very small.
When we arrived after 4:00 pm our room was not ready.
Nice staff, relatively clam linens,clean bathroom Filthy uncleanable carpets, smell and accrual vomit on nightstand and carpet, horrible loud AC unit.
The ammenities, ie: fitness room, laundry, ice provided on all floors. Housekeeping did a great job in tidying up our room daily. Fresh towels! Waiting for the elevators. slow...
Nothing. Disgusting Roaches!!
The price Giant stains on the mattress. Smelled terrible. Looked like a 5 year old did the construction and painting. Pretty sure we saw a prostitute leaving the hotel (she probably came from the 24hr strip club/adult store down the street). Burn holes in sheets and blankets. Dirty floors. Giant bug in the bathroom. Most disgusting place I have ever stayed.
Close to the lincoln financial stadium and philadelphia The hotel was horrible, dirty and old and the lady at the front very rude... never againe
Nothing If you don't mind living with multiple roaches around the bed and bathtub, choose this motel. Terrible cleanliness, staff were indifferent to my concerns.
Location and proximity to Phillidelphia The room was very very dirty. The bedspread covers had lots of cigarette burns in them.
The staff was very friendly, professional and attentive. I especially enjoyed the breakfast and the attendants in the breakfast area were constantly checking on me and the other guests as well as making sure that the breakfast items were fresh and replenished. The hotel was clean, comfortable and quiet. A good overall value and about half the price per night of similar hotels in the downtown Philadelphia area...plus parking was free. The location is in a small town...there's a Wedy's, a Wawa gas station, a pizzeria and a small plaza within a short 2 min drive. Besides that you have to jump on the highway or drive 15 to 20 min to find much else. Not a big deal for me as the price was a great value for what I got.
-It was close enough to Hershey and major attractions but far enough away to avoid the crowding of Hershey. -The price was good. -The room was clean. -Each room has a parking spot right outside so you can just park and head inside, no lobbies or elevators etc. -Tiny bathroom. -Shower was lukewarm at it's hottest and had hardly any water pressure. -The room was freezing!! The heat may have been broken or something, but it was always uncomfortably chilly. To add insult to injury, there were only thin blankets, so I ended up just sleeping with my jacket on. Temperatures were in the 30's at night when I stayed, and it definitely felt like it in that room.
The hotel staff was very nice. Check in and check out were easy. Room was large and clean. Price was very reasonable. Great experience. Continental breakfast was pretty small.
Great price and clean!
Staff very pleasant. Difficulty getting in and out of parking lot.
The decor was so beautifully, hideously outdated. We loved it. Would recommend to friends.
Smelly and dim room.
The staff were friendly and helpful. The location was good for everything we needed. It felt like staying at a older relatives home. It smelled old and felt old. The breakfast was LACKING.
The room was all that was promised. The breakfast bar was what you'd expect from a crappy motel. The wifi worked. The TV did what a TV does. The shower had hot water. The girl at the counter hates her job and seemed that she was out to punish the guest because of her misery. It must be super hard to find good help.
Clean and comfortable. Seems like a good value.
It's not as clean as other reviewers said it was.
Our family just needed a place to crash for the night. It fit the bill, not to expensive, reasonabley clean. We came in went to bed and left in the morning. If you are looking for more this may not be the place for you. I wish the breakfast had a little more to offer. It was a little lacking, but I didn't starve either.
The price I couldn't fall asleep because of the ancient heater/AC machine that kept turning ON and OFF every 10 seconds.
The staff couldn't have been more friendly and helpful. No bar
The decor was gorgeous. The bed was comfortable. Free breakfast and parking was included. The breakfast had several options (eggs, potatoes, bagels, sausage, juices). This is how you can tell it's a new hotel. There were two lamps, one with two bulbs and one with one. There was only one bulb in the lamb that only needed one. There was no smoke detector, just the base. There was Spackle foot prints in the bath tube and on the bathroom floor. There was a fridge, TV, microwave and one of the lamps were all on the TV stand across from the bed. The downside to that is there were only two outlets. We were only able to plug in the fridge and the TV...so I guess the light bulb wasn't that big of a deal. Also, we were not given wash clothes. When I called the front desk, I had to use my cell phone because there was no phone in the room, the woman told me that she couldn't bring any up but i could come down and get some as she was the only worker. Also, there are two elevators but only one works. Don't try to use the stairs as there are none. The only stairs are outside fire escape stairs.
Absolutely nothing!!! Smelled terrible. (so bad you can't sleep) Loud noises at night. Hot water took 15 minutes to heat up. Had to check in behind a bullet proof window for the security of the "concierge" Hair in the sink (not mine).
Everything. There were drug paraphernalia in the room, including a pot pipe.
The room I booked was not clean. The cleaning person was cleaning it while I was checking in. She didn't change the bed sheet, she was not even clean the bed since I found a lot of hair on the bed and on the pillow sheet. One of the body towel was dirty, it has few black spots on it so I just threw it on the floor to let them know in the morning to wash that towel.
Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.
Location Check in was 3 hrs late, the guy at the desk was beyond rude and had no idea what he was doing. Our first room was filthy and the heater didnt work, it was an ice box. When we called the front desk he said it would take 20 minutes to warm up and refusedto give us another rooom. When an hour went by my hhusband went to the front desk bc after calling them again and the guy hung up on him we were furious. He ended up giving us another room. It was smaller and just as unclean. I will never go back norrrecommend it.pay the extra 10bucks and stay at the bbeautiful red roof inn next door. Totally worth it!!!
My room door would not lock in the morning, I was in a hurry to get to a funeral. I complained to the manager and he made me pack up and move out of the room. He said he would have a room for me when I got back from the funeral, I went to the funeral and when I got back I was given another room. However, the room had not been cleaned from the previous customers. Dirty sheets, towels etc., I had to wait till someone could come clean before I could unpack. Totally terrible and I can't believe that they charged me full price and not offered anything for all this trouble.
That's what we call spent money for nothing it's a horrible night seems a 1900 building very old and dirty
Room was clean and comfortable. Staff was friendly and helpful. Due to renovations being made, it was a little confusing finding the hotel office. Worth the trouble, though.
I was woken up by loud yelling multiple times every night...
Convenience to airport. Pleasant surroundings. Nothing.
Excellent value. Friendly staff. Most of facility is closed for renovations. Used by airline personnel for overnight stays. Regular shuttle bus to nearby airport and easy access from airport to downtown Philadelphia. No food outlets within walking distance, although snacks from on-site vending machines are available during renovation. Renovation will not be completed until well into 2011.
Cleanliness of rooms and facility
The veiw How I asked for early check in told it was a $20 fee .. Check in is at 3pm I asked for 9 am and was ok'd by front desk in advanced .. Got down at 730 am (it's a 5 hour drive) so ya we were beat .. Front desk told us they wouldn't have anything for a couple hours .. Fine .. They allowed us to enjoy breakfast and 1030 I again asked for early check in as we wanted to nap before our day we had planned .. Still no room so we found something to do in the area .. At 1230 we went back and asked for a room still nothing .. Luckily we are pretty laid back people so with out a fuss we went and got ready and brushed out teeth in the truck .. Not ideal being as tired as we were coming from mass . But we made the most of it and enjoyed the Philadelphia zoo .. And finally at 430 we got a room several hours past was told we could check in .. Customer service was extremely poor you could tell know one really cared at all seeing how every time (3-4) I went to the front desk they took my number and said they would call me when the room was ready .. Needless to say I never even got a call so rude. And room service people were everywhere and said 11am was check out ..ridiculous I wouldn't stay again
Clean room No elevator room on third floor donuts were Continental breakfast
Location The only thing good thing was parking and location, the room was disgusting, felt more like we were staying in a dungeon
The worst experience as far as my experience with hotels
I left the room one hour later because I couldn't sleep due to the mildew smell ! End up going to emergency room with a respiratory issues but there were nobody in the office and I did my check in didn't even when inside the room and arrived back at 11 pm Dirty
NOTHING! DISGUSTING!!! BEWARE...DO NOT STAY HERE!!!
The only thing I liked was that the staff was willing to give me a refund so that I could find another hotel. I did not want my children to sleep there. Very Disappointing experience - the room was dingy and old, reeked of smoke and had an ashtray (despite being repeatedly told it was non-smoking). Table hadn't been cleaned, no fridge as promised, no remote for TV. It's a live-in type hotel. Did not stay.
I really liked the kitchen accommodation. there were squatters sleeping on the second floor. I literally didn't want to carry my wallet and found myself unnerved BC the elevator never worked at night. The maintenance man walked in on me sleeping. Had no ac ALL weekend. Was not offered anther RM.
Nothing! WORST hotel I have ever stayed in EVER. Should be rated as 1/2 star at most never a 2 star. Carpets filthy w 1 stain after another. Furnishings severely dilapidated. Afraid to sleep in stained beds, all 3 slept on top 'cleanest' bed fully clothed.
Very rude staff calling guest vulgar names downright just nasty people dont stay here. Staff dirty rooms uncomfortable beds would rather stay in a refridgerator box in an alley before staying here
1st room I was put in was under construction. 2nd room smelled horrible, and was dirty but at 5 am I chose to stay until checkout. We won't be going back no matter the savings.
Unfortunately, my stay was due to bad weather and having my flight cancelled. Shuttle to and from airport. Clean, friendly staff and hot soup until 9 PM everyday, which after a long day at airport, hit the spot Only a gas station and a Wendy's near by.
Nice clean hotel with decent breakfast and exercise room. Reserved a room with two queen beds. On the first night, had to except a room with one queen and one foldaway. Move to correct room for remaining nights.
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This guest did not leave comments about this hotel.
Hotel is quite new and has all Freebies like breakfast, microwave and fridge.
One of the front desk staff was rude - room was not clean - saw a bug in main lobby- hotel overall needed a good cleaning. 1st check in person extremely nice - 2nd very rude. Floors needed a good vacuum. Staff / Cleaniness
well maintained and clean. if you are going to Philadelphia its still a bit of a drive.
Friendly staff and clean rooms. The free breakfast in the morning was a great way to start the day, especially enjoyed the waffles. Free shuttle to and from the casino was also a bonus.
The location is amazing, short drive to food & shopping!!
The bed and the room No
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This guest did not leave comments about this hotel.