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The hotel served us well on an overnight trip to the Philadelphia area. Hotels in the city were hard to find and your location and price met our needs. Thanks.
Location to my event. No complimentary breakfast
rooms were large, clean & comfortable. room service food was good the halls & stairways were in bad shape.the ice & soda machine were literally gutted & broken with yellow hazard tape wrapped around them
Dirty stained sheet with blood.. Can you not afford to throw dirty stained sheets away ? Blanket / sheet was stained not sure if even washed
Very clean, comfortable beds, beautiful lobby, helpful staff, good location. The woman on the evening shift had to reactivate our card and she was very unpleasant and rude. But the rest of the staff were very friendly!
Almost Everything Fans loud
Room size and overall facilities Small tv, bath shower in need of upgrade
the beds were really soft. the room was the best we ever stayed at be able to take are dogs
Bed was okay Staff was rude, found a roach on the floor!
nice room amenities great parking Comfortable bed broken bathroom door
Internet coverage and appliances in the room Towels - only one very small towel each. Rooms are very noisy and you can hear everything going on in all the rooms above and either side of you - argument next door went on for hours. Breakfast hours should be until 10am on Weekends
I liked the personal check in, the breakfast, and the pool looked nice.
Very efficient check in process. Very generous with razors and shaving cream. Wish breakfast was available for a longer time.
It was a nightmare. The card entry for the door didn't work the entire time I was there. There was no phone service in the rooms (I stayed in several, thinking it might make a difference.) I had to use a cell phone, but had brought none, so I had to borrow one from family. There was no light between the beds. There was a light fixture, working bulbs, a working outlet, but the lamp was broken, there was virtually no cleaning done in the room during my stay, and the hot water ran out any time after 7 a.m. I left nothing in the room worth stealing, so the "maintenance" personnel had to steal things that weren't worth stealing: a 10 year old walkman and a 20 year old Timex watch that I left in a plastic pack in my suitcase.
Clean room, night staff was nice and accommodating. Bed was comfortable, water pressure in the shower was good, it is close to Philly, and there was minimal noises from the neighboring rooms. We asked for a late check out and they only gave me a half hour and did not communicate that to the housekeeping staff, so the housekeepers kept knocking on the door while I was trying to pack.
Fairly easy to get to/from Philadelphia. Room had lingering smell of smoke, though in a non-smoking room.
close to area ahopping.
The staff was very friendly and nice. Had a nice breakfast for adults. Room was clean. No fan in bathroom. Had a very slow drain in bathroom sink. Werent really big issues. Told front desk about drain when i checked out.
The communications room only had two computers. Only one of them worked. When I called the hotel to confirm my reservation, there was non. You people charged me for something I did not get. Fortunately, there was a room available. I will never book with you people again.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
it was fine I like Holiday Inn
Clean, comfortable bed and room; spacious; great shower; excellent location. Could use a bit sprucing up (for example, lampshade had tears).
The bed and bedding was extremely comfortable. I didn't like that plastic utensils and styrofoam was used for room service.
I really liked the fact that I could check out by noon. It gave my girlfriend and me a chance to hi the pool and the gym and relax before having to bustle out the door. The complementary breakfast was awesome in terms of saving some extra cash, and was good quality. Overall the hotel was extremely cleans and efficient as well. The fitness center is truly limited in what you can do, keeping you only to the basics, and the pool has WAY TOO MUCH chlorine in it. The water was cloudy with chlorine and we decided not to stay in too long for fear of our clothing and eyes. Also, if I am being picky, the shower water pressure left a little to be desired. Not big problems; the trip and hotel was overall great!
room was ready on time, was clean and smelled good, air temp. just right. Very helpfull and curtious desk staff. Pool was a pleasant thing after a six hour drive. We left with a smile on our faces. Perhaps the breakfast offering could be expanded slightly.
We;ve stayed at this hotel (4-5 nights/year) for many years. About 3 years ago, the ownership must have changed because they started taking furniture out of the room, replacing with really cheap stuff, down graded the amenities, etc. We won't be going back to this place
location, staff blood stains on the blanket, water in the freezer tray, fridge not working
New, modern, spacious, clean. Delicious breakfast. Pool was too small. Odd placement of bathroom in middle of room made for limited privacy.
Very clean, updated and friendly staff
This guest did not leave comments about this hotel.
Rooms were recently updated, very clean. Nice to have fridge and microwave in room. Laundry available also on floor. Indoor pool was nice for kids. Complimentary breakfast was impressive. Staff was friendly and helpful. Room was a bit small for 2 queen beds with a desk and sofa but for the amount of time we spent in room it was fine.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.
The bed was very comfortable and we really enjoyed the shower it had great water pressure unlike most hotel showers no
Room had hairs in the bed which were not from us and my husband and I were woken up multiple times by the people staying next to us. They made it very clear they were taking pain killers and partying in their room. The female got locked out of the room and for an hour and 45 minutes she banged on the door and the window which was totally disrupting to everyone around not to mention she was cursing up a storm. My husband and I would not recommend this hotel to anyone and were completely disgusted being there!
We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.
Good value for your money. The toilet didn't work and the bathroom was very small.
The price Giant stains on the mattress. Smelled terrible. Looked like a 5 year old did the construction and painting. Pretty sure we saw a prostitute leaving the hotel (she probably came from the 24hr strip club/adult store down the street). Burn holes in sheets and blankets. Dirty floors. Giant bug in the bathroom. Most disgusting place I have ever stayed.
Close to the lincoln financial stadium and philadelphia The hotel was horrible, dirty and old and the lady at the front very rude... never againe
Nothing If you don't mind living with multiple roaches around the bed and bathtub, choose this motel. Terrible cleanliness, staff were indifferent to my concerns.
Nothing. Disgusting Roaches!!
Nice staff, relatively clam linens,clean bathroom Filthy uncleanable carpets, smell and accrual vomit on nightstand and carpet, horrible loud AC unit.
The ammenities, ie: fitness room, laundry, ice provided on all floors. Housekeeping did a great job in tidying up our room daily. Fresh towels! Waiting for the elevators. slow...
When we arrived after 4:00 pm our room was not ready.
Room was clean and comfortable. Staff was friendly and helpful. Due to renovations being made, it was a little confusing finding the hotel office. Worth the trouble, though.
Cleanliness of rooms and facility
The veiw How I asked for early check in told it was a $20 fee .. Check in is at 3pm I asked for 9 am and was ok'd by front desk in advanced .. Got down at 730 am (it's a 5 hour drive) so ya we were beat .. Front desk told us they wouldn't have anything for a couple hours .. Fine .. They allowed us to enjoy breakfast and 1030 I again asked for early check in as we wanted to nap before our day we had planned .. Still no room so we found something to do in the area .. At 1230 we went back and asked for a room still nothing .. Luckily we are pretty laid back people so with out a fuss we went and got ready and brushed out teeth in the truck .. Not ideal being as tired as we were coming from mass . But we made the most of it and enjoyed the Philadelphia zoo .. And finally at 430 we got a room several hours past was told we could check in .. Customer service was extremely poor you could tell know one really cared at all seeing how every time (3-4) I went to the front desk they took my number and said they would call me when the room was ready .. Needless to say I never even got a call so rude. And room service people were everywhere and said 11am was check out ..ridiculous I wouldn't stay again
That's what we call spent money for nothing it's a horrible night seems a 1900 building very old and dirty
I was woken up by loud yelling multiple times every night...
Convenience to airport. Pleasant surroundings. Nothing.
Clean room No elevator room on third floor donuts were Continental breakfast
Excellent value. Friendly staff. Most of facility is closed for renovations. Used by airline personnel for overnight stays. Regular shuttle bus to nearby airport and easy access from airport to downtown Philadelphia. No food outlets within walking distance, although snacks from on-site vending machines are available during renovation. Renovation will not be completed until well into 2011.
The staff was very friendly, professional and attentive. I especially enjoyed the breakfast and the attendants in the breakfast area were constantly checking on me and the other guests as well as making sure that the breakfast items were fresh and replenished. The hotel was clean, comfortable and quiet. A good overall value and about half the price per night of similar hotels in the downtown Philadelphia area...plus parking was free. The location is in a small town...there's a Wedy's, a Wawa gas station, a pizzeria and a small plaza within a short 2 min drive. Besides that you have to jump on the highway or drive 15 to 20 min to find much else. Not a big deal for me as the price was a great value for what I got.
Smelly and dim room.
The hotel staff was very nice. Check in and check out were easy. Room was large and clean. Price was very reasonable. Great experience. Continental breakfast was pretty small.
Our family just needed a place to crash for the night. It fit the bill, not to expensive, reasonabley clean. We came in went to bed and left in the morning. If you are looking for more this may not be the place for you. I wish the breakfast had a little more to offer. It was a little lacking, but I didn't starve either.
It's not as clean as other reviewers said it was.
Great price and clean!
Clean and comfortable. Seems like a good value.
Staff very pleasant. Difficulty getting in and out of parking lot.
The staff were friendly and helpful. The location was good for everything we needed. It felt like staying at a older relatives home. It smelled old and felt old. The breakfast was LACKING.
-It was close enough to Hershey and major attractions but far enough away to avoid the crowding of Hershey. -The price was good. -The room was clean. -Each room has a parking spot right outside so you can just park and head inside, no lobbies or elevators etc. -Tiny bathroom. -Shower was lukewarm at it's hottest and had hardly any water pressure. -The room was freezing!! The heat may have been broken or something, but it was always uncomfortably chilly. To add insult to injury, there were only thin blankets, so I ended up just sleeping with my jacket on. Temperatures were in the 30's at night when I stayed, and it definitely felt like it in that room.
The decor was so beautifully, hideously outdated. We loved it. Would recommend to friends.
The decor was gorgeous. The bed was comfortable. Free breakfast and parking was included. The breakfast had several options (eggs, potatoes, bagels, sausage, juices). This is how you can tell it's a new hotel. There were two lamps, one with two bulbs and one with one. There was only one bulb in the lamb that only needed one. There was no smoke detector, just the base. There was Spackle foot prints in the bath tube and on the bathroom floor. There was a fridge, TV, microwave and one of the lamps were all on the TV stand across from the bed. The downside to that is there were only two outlets. We were only able to plug in the fridge and the TV...so I guess the light bulb wasn't that big of a deal. Also, we were not given wash clothes. When I called the front desk, I had to use my cell phone because there was no phone in the room, the woman told me that she couldn't bring any up but i could come down and get some as she was the only worker. Also, there are two elevators but only one works. Don't try to use the stairs as there are none. The only stairs are outside fire escape stairs.
The staff couldn't have been more friendly and helpful. No bar
Location Check in was 3 hrs late, the guy at the desk was beyond rude and had no idea what he was doing. Our first room was filthy and the heater didnt work, it was an ice box. When we called the front desk he said it would take 20 minutes to warm up and refusedto give us another rooom. When an hour went by my hhusband went to the front desk bc after calling them again and the guy hung up on him we were furious. He ended up giving us another room. It was smaller and just as unclean. I will never go back norrrecommend it.pay the extra 10bucks and stay at the bbeautiful red roof inn next door. Totally worth it!!!
Everything. There were drug paraphernalia in the room, including a pot pipe.
Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.
There was nothing to like about the hotel. It was filthy! The room was filthy. I did not want my family walking with bare feet on the carpet. The room smelled like someone broke an entire bottle of Axe cologne.
Free breakfest The location, rooms were not presentable, I was afraid to all barefoot on the rug they had with a piece missing from it
Check out. Room smelled like smoke, bathroom not cleaned, rug not vacuum. The rug was wet and the room had hair and dust in the corners of the closet. The Manager was suppose to contact me & I still have not heard from him.
Availability States free parking, but this is not true.
Close to hotel The lighting outside the rooms didn't work. It was very dark making it hard to find your room. My wife didn't feel safe there being we arrived at night with our luggage
This guest did not leave comments about this hotel.
Despite the location near the airport, the room was quiet. Also very clean. The front desk staff on duty over the weekend was very professional and helpful, juggling people at the desk with people on the phone. The cardkeys kept failing. We had to get new keys every day, even though we kept them separate from any electronics that would demagnetize them. Also, the juice machine broke down while we were there. Allow breakfast until 10 am. thx
Close to the airport. Old outdated, smelly. Doors would stick and was hard to open.
This guest did not leave comments about this hotel.
Dirty toilet was broken Toilet didn't work
Our room had live cockroaches. Man working at desk did not even apologize. We asked for our money back so we could go somewhere else for the night. He apparently didn't know how to do a refund. I am still trying to speak to someone, but it was awful
They have a 1pm late check out. The towels didnt seem very clean. I found hair on one of them that wasnt mine. They woke me up because they didn't communicate to the housekeeping that I had a 1pm checkout.
NOTHING! DISGUSTING!!! BEWARE...DO NOT STAY HERE!!!
Nothing. We drove to the address and it was a vacant lot. Everything. Apparently the hotel doesn't exist anymore.
I really liked the kitchen accommodation. there were squatters sleeping on the second floor. I literally didn't want to carry my wallet and found myself unnerved BC the elevator never worked at night. The maintenance man walked in on me sleeping. Had no ac ALL weekend. Was not offered anther RM.
I left the room one hour later because I couldn't sleep due to the mildew smell ! End up going to emergency room with a respiratory issues but there were nobody in the office and I did my check in didn't even when inside the room and arrived back at 11 pm Dirty
The worst experience as far as my experience with hotels
Nothing! WORST hotel I have ever stayed in EVER. Should be rated as 1/2 star at most never a 2 star. Carpets filthy w 1 stain after another. Furnishings severely dilapidated. Afraid to sleep in stained beds, all 3 slept on top 'cleanest' bed fully clothed.
Nothing Yes, the room smelled of marijuana, the toilet was stopped up, only one wash rag. I reported the toilet, went out for the day, returned late evening and the toilet wasn't fixed, the room wasn't clean. Was moved to a new room and the AC didn't work.
Location The only thing good thing was parking and location, the room was disgusting, felt more like we were staying in a dungeon
The only thing I liked was that the staff was willing to give me a refund so that I could find another hotel. I did not want my children to sleep there. Very Disappointing experience - the room was dingy and old, reeked of smoke and had an ashtray (despite being repeatedly told it was non-smoking). Table hadn't been cleaned, no fridge as promised, no remote for TV. It's a live-in type hotel. Did not stay.
stovetop microwave fridge with freezer cabinet space BEDBUGS! We woke up 2am to leave abd the bugs were adult and huge myself and my child have so many marks ...Stained sheets standup shower no sink space had carpets box tv amd smells of cigarettes
Very rude staff calling guest vulgar names downright just nasty people dont stay here. Staff dirty rooms uncomfortable beds would rather stay in a refridgerator box in an alley before staying here
1st room I was put in was under construction. 2nd room smelled horrible, and was dirty but at 5 am I chose to stay until checkout. We won't be going back no matter the savings.