Reviews for Hertz in Akron
- All reviews 100%
Sep 13 2016
Pros: Plenty of cargo space
Cons: The carpets were so dirty I had to clean them before I would let my family in the van
Apr 11 2016
Pros: The process was easy. The rental office was easy to find, and once I got there the whole process went fairly fast. The person was professional, very pleasant, and easy to understand.
Cons: The price was higher than expected. Insurance was a big expense.
Mar 27 2016
Customer Service needs improvement
Pros: Drop off in Richmond was by far the best part. Lady was very nice and apologetic for the inconvenience at pick up.
Cons: Pick up in Akron Ohio: They didn't have the car I had reserved. The manager didn't care at all that I was unhappy about that. Then they told me that it was only $4 cheaper for the step down car even though online the difference was $20.
Oct 26 2015
Pros: I was the lowest cost vehicle of its class and we found out why.
Cons: We lost a complete day because it was not available. We traveled with our dog and when we returned the car the company charged us $100 because they had to vacuum some hair. They said it was a company standard but they did not say that when we rented. They were nasty and told us we should have read the entire contract before we signed. Who does that when there is a line of people waiting behind you? Bad service, poor company!